Purchased Pac-Man's Pixel Bash stand up video game machine. Within 7 days the screen flashes and goes blank in middle of games. Warranty says must submit in writing and only provides fax number to cus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the first time ive ever purchased an item from the Bandai Namco Store. At first i was a bit concern with the delay but after finally receiving it in hand i can safely say that it was worth the... See more
I placed a pre-order for a physical copy of Dragon Ball: Sparking! ZERO for PS5. Upon receipt, I discovered that the package did not include the advertised pre-order bonuses. After contacting the comp... See more
It is insane how terrible and frustrating Bandai Namco’s website is any they refuse to fix it. For months I have tried to go online and get items on presell before everyone rushes and gets everything... See more
1.6
Bad
79 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoy your games but ..
I would like to have your newest dragon ball game so I can get the experience on it and complete the entire game so I can give my full honest opinion on it. In all honesty dragon ball games have took a fall for the last couple years but from what i've seen so far this new game could make your company better!
January 18, 2020
Unprompted review
Advertisement
Read This Before You Buy Anything!
This is based off my own experiences, I can definitely say that their customer service doesn't even exist. I made a purchase and was excited to get my product, but only to be upset because they gave me the wrong product. I emailed them letting them know I got the wrong item and they kindly asked me to return it and they will give me the right one. I was totally fine with that, but they sent me the wrong product a SECOND time! At this point, I was just so done with this company. I emailed them again and they told me that they cannot guarantee that I will get the right product. This just tells me that they don't care about their customers. Do customer service right Bandai. Too much trouble to deal with this company.
November 2, 2019
Unprompted review
My lord
My lord. Against my better judgement i recently started playing one of their titles. What can i say, right in the childhood memories.
It is a garbage, morally bankrupt gambling simulator. They hide it expertly, naturally, so i did manage to have some fun at start and decided to try a small purchase. Big mistake. They were happy enough taking my money, but the purchase has yet to go through in game (4 days and counting). Contacting their support has been a nightmare, nothing but none-answer emails and condescending delay tactics, in which time I've progressed far enough that its clear how hollow, soulless and pay2win their butchering of a video game is. Steering clear of anything to do with them in the future.
October 23, 2019
Unprompted review
Single player games kind of fun, co op/multi kind of bad.
Love the style of the games since i'm a anime fan.
i'm just going to focus on one game then for this review.
I love the game gundam battle operations 2, it has graphics like pubg, but has the mobile suits/mecha in it, from my favorite anime. So far it is very buggy. You are also put against people who been playing for 2 years. Seems not fair and p2w most of the time. I wish they would release a game like this as a paid version with mobile suits you can buy with money so you don't have to get ones you don't want.
Well, look on the better business website since those are trusty reviews.
Update: Nov. 2019
They still have not improved the gundam battle operations 2 game i love playing. I still have problems like i did at global launch. I thought Battlefield V was the worst game i have played but at the moment i would have to say this game is.
I just hope they make a better gundam game like gunpla anime where you can battle HUGE BOSSES and you can get knocked out of the ring. Don't lose parts if you purchased a pack in store. Have faster turning than GBO2. Have that wonderful free aim that makes me like GBO2. I think this company could do crazy sea battles like one piece.
October 10, 2019
Unprompted review
One of the worst publisher in Dark…
One of the worst publisher in Dark Souls series the release it with p2p connection and dial up that proofes that the are only in money interessted
July 7, 2019
Unprompted review
Advertisement
Tekken 7 too long to loade
Tekken 7 too long to loade, and the computer makes the same trick 6 times in one game.
December 31, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.