I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more
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Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
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Napiers is one of those incredibly rare things in today’s society - a good old fashioned honest company whom care deeply about their products and their customers or family as I like to say. Great i... See more
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Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
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Love the products and ethos of Napiers
Love the products and ethos of Napiers
Attention to detail, high quality, a great example in todays world❤️
July 15, 2026
Reply from Napiers the Herbalists
Hi Carole,
What a great review - thank you for taking the time to share! Ethos and attention to detail are at the heart of everything we do at Napiers, so it's wonderful to hear that comes through.
All the best,
Rebecca
Napiers Customer Service Team
Products that can be trusted in their purity.
Products extremely good, and well packaged. Prompt delivery and excellent service. Can completely trust in the purity of their products.
July 1, 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Carol,
Thank you so much - trust in the purity of our products is something we've held to since 1860, so that means a great deal to us. Delighted to hear the whole experience hit the mark!
All the best,
Rebecca
Napiers Customer Service Team
There was a misunderstanding with my…
There was a misunderstanding with my order.But once Customer Service aware rectified it to my total satisfaction .
Excellent company and product.
July 14, 2026
Reply from Napiers the Herbalists
Hi Jackie,
We're so glad we were able to put things right for you - that's exactly what we're here for. Please don't hesitate to reach out if we can assist in future. Thank you for your patience and for taking the time to leave such a great review!
All the best,
Rebecca
Napiers Customer Service Team
Great service
Great service. Fast, well packaged and a great product. Exactly as ordered. 👍🏿
July 14, 2026
Reply from Napiers the Herbalists
Hi Rosemary,
Thank you for leaving us a review. Always great to hear everything has arrived quickly, well packaged and is to your liking!
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Anne,
So pleased to hear you are happy with your order. Thank you for taking the time to leave a review.
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Karen,
Delighted to hear your delivery was speedy and everything was to your liking. Many thanks for the kind words!
All the best,
Rebecca
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Al,
Pleased to hear the order arrived as expected - we hope your product does the job nicely! Do come back and let us know.
Many thanks for the review.
All the best,
Rebecca
Napiers Customer Service Team
Easy web page to use
Easy web page to use. Napiers is world renouned. Im originally from Edinburgh so know of Napiers as my grandmother and my family always went there instead of the doctor. Great service. Quick delivery
July 13, 2026
Reply from Napiers the Herbalists
Hi Louise,
What a wonderful review to read - thank you so much for sharing that. A grandmother who trusted Napiers over the doctor is about as high a compliment as we could hope for, and it means a great deal to know that heritage still holds across generations.
So glad the website, service and delivery lived up to your expectations!
All the best,
Rebecca
Napiers Customer Service Team
First time purshase the products so far…
First time purshase the products so far impress with promt and well packed delivery .
To early to comment on the products so far which will give a honest review later but so far that the products came in dark glass jars which for me is a bonus
June 30, 2026
Reply from Napiers the Herbalists
Hi Sharon
Welcome to Napiers, so glad your first order arrived promptly and well packaged! Our amber glass jars are a detail we're rather proud of, so it's lovely to hear that resonates.
We look forward to hearing how you get on with the products, please do come back and let us know!
All the best,
Rebecca
Napiers Customer Service Team
Lovely products- delivered quickly-…
Lovely products- delivered quickly- will continue to buy from your firm.
June 24, 2026
Reply from Napiers the Herbalists
Hi Fiona,
I'm really pleased your products are to your liking and arrived in good time. Your continued support means a great deal to us. Many thanks for leaving a review!
All the best,
Rebecca
Napiers Customer Service Team
package replacement
I was delighted (when my package disappeared from my doorstep) when you immediately sent me a repeat order of the Capsicum & ginger warming cream - a product that I love.
July 10, 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Felicity,
I'm so glad we could get a replacement out to you quickly. A disappearing parcel is always frustrating. We're glad it all worked out, and even more pleased to hear the Capsicum & Ginger Warming Cream is a firm favourite.
Many thanks for taking the time to leave a review!
All the best,
Rebecca
Napiers Customer Service Team
Outstanding quality …
Outstanding quality of herbal tinctures and well packaged. Just a bit of patience needed for delivery but still arrived within a week.
Thanks to the Napier Team, Marianne
PS
I wish they would add Arnica tincture to their range- so useful for sore muscles.
July 10, 2026
Reply from Napiers the Herbalists
Hi Marianne,
Thank you so much for your kind words, we're delighted to hear the tinctures arrived well packaged and that you're happy with the quality!
We appreciate your patience with the delivery, and we're glad everything reached you within the week.
I'll make sure to pass on your Arnica tincture request. Watch this space! In the meantime you may find our Napiers Arnica Plus Emergency Skin Cream worth a look.
All the best,
Rebecca
Napiers Customer Service Team
Great products and service from Napiers
Delivery went as expected. Products perfect! Thank you.
July 8, 2026
Reply from Napiers the Herbalists
Hi Pamela,
So pleased your delivery arrived smoothly and that your products are to your liking. Many thanks for your review!
All the best,
Rebecca
Napiers Customer Service Team
Good product at a fair price
Good product at a fair price, delivered on time, and packaged well.
July 8, 2026
Reply from Napiers the Herbalists
Hi Jane,
Good product, fair price, on time and well packaged. Really glad it's all been straightforward. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Hazel,
Sorry to hear the delivery felt slow on this occasion. Thank you for flagging it and we'll take note of that feedback.
All the best,
Arjun
Napiers Customer Service Team
Great products
Great products, made with integrity and love for nature.Is my second order.
I prefer using tinctures as they are the closest to nature and very effective .
The delivery arrived earlier then expected 👏 and everything well packed and cared for! Thank you ❤
July 8, 2026
Reply from Napiers the Herbalists
Hi Alina,
Really glad to have you back for a second order. Your point about tinctures being closest to nature is one that resonates with us too. Really glad everything arrived ahead of schedule and in good shape. Thank you for such a warm review.
All the best,
Arjun
Napiers Customer Service Team
It was a prompt order.
It was a prompt order.
The whole package smelt of tea tree oil because the cap had loosened but it was a good smell!!!
July 8, 2026
Reply from Napiers the Herbalists
Hi Carolyn,
Really glad the order was prompt. Sorry to hear the tea tree cap had loosened in transit though. We'd rather it arrived perfectly sealed, so please do get in touch if you'd like us to look into that. Glad it at least smelt good!
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Senga,
Thank you. Lovely product and good delivery is a good combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Anita,
Thank you. Super products and great delivery is exactly what we're going for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
The seeds were good quality and the…
The seeds were good quality and the price was reasonable
However it took a long time for the seeds to come I would have liked them to be delivered within ten days
Otherwise everything was good
June 15, 2026
Reply from Napiers the Herbalists
Hi Denice,
Really glad the seeds have been good quality and the price reasonable. Sorry the delivery took longer than you'd have liked. That's useful feedback and we'll take note of it. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
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