I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more
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Review summary
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As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more
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Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
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Napiers is one of those incredibly rare things in today’s society - a good old fashioned honest company whom care deeply about their products and their customers or family as I like to say. Great i... See more
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Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
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Reply from Napiers the Herbalists
Hi Senga,
Thank you. Lovely product and good delivery is a good combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Anita,
Thank you. Super products and great delivery is exactly what we're going for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
The seeds were good quality and the…
The seeds were good quality and the price was reasonable
However it took a long time for the seeds to come I would have liked them to be delivered within ten days
Otherwise everything was good
June 15, 2026
Reply from Napiers the Herbalists
Hi Denice,
Really glad the seeds have been good quality and the price reasonable. Sorry the delivery took longer than you'd have liked. That's useful feedback and we'll take note of it. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Jane,
Really glad the product has been soothing and the delivery prompt. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Easy to order and arrived very quickly
July 2, 2026
Reply from Napiers the Herbalists
Hi Fiona,
Easy to order and arrived quickly is a good combination. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Great service and a product that has…
Great service and a product that has far greater treatment potential never envisaged.
June 10, 2026
Reply from Napiers the Herbalists
Hi Paul,
That's a lovely thing to hear. It's always good when a product surprises you with what it can do. Thank you for sharing that.
All the best,
Arjun
Napiers Customer Service Team
Quick delivery
Quick delivery. Helpful and quick response to query.Good quality product available for a reasonable price
June 11, 2026
Reply from Napiers the Herbalists
Hi there,
Really glad the delivery was quick and the query was handled promptly. Good quality at a reasonable price is what we aim for. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Ruth,
Thank you. Lovely products and good communication covers the important bases. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Impressed
Super quick delivery!
The product is fantastic, I noticed results after a couple of uses. Will be trying more products
July 2, 2026
Reply from Napiers the Herbalists
Hi Rachel,
Results after a couple of uses is a great start. Really glad the delivery was quick too. Hope you enjoy exploring the rest of the range. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Delivered as promised....a 'personal' twist
Great contact with a 'personal' twist. Delivered as promised and packaged very well to ensure no damage of contents
July 2, 2026
Reply from Napiers the Herbalists
Hi Gwen,
Really glad the personal touch came through and that everything arrived safely and well packaged. Thank you for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Excellent products
Excellent products. Always a safe bet ordering from Napiers.
The only hitch is waiting for the product via the mail!
July 2, 2026
Reply from Napiers the Herbalists
Hi Bob,
Really glad the products have been a safe bet as always. Noted on the wait for delivery. Thank you for your patience with it and for the continued loyalty.
All the best,
Arjun
Napiers Customer Service Team
Easy to find product I wanted and it…
Easy to find product I wanted and it arrived speedily
July 1, 2026
Reply from Napiers the Herbalists
Hi Rosemary,
Really glad the product was easy to find and arrived quickly. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Napiers are top class
Napiers are top class, with very qualified specialists to consult on health problems. Their herbal products are available off the shelf as well as personalised ones that are made to order after private consultations with the expert herbalists.
October 6, 2025
Reply from Napiers the Herbalists
Hi Denise,
Thank you for such a thorough summary of what we offer. The combination of off the shelf products and personalised consultations is something we're really proud of. Really glad it's come through clearly in your experience.
All the best,
Arjun
Napiers Customer Service Team
Clear description of product and what…
Clear description of product and what it can do . Very prompt delivery.
Friendly follow up email.
Only criticism is type on labelling very small. Had to use a magnifying glass. But then I am 80 years old!
Totally recommend this Company.
June 30, 2026
Reply from Napiers the Herbalists
Hi Adine,
Thank you for the recommendation and for such an honest and good humoured review. The label size is a completely fair point and one we'll pass on to the team. At 80 you've clearly still got excellent standards! Really glad everything else has been positive.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Anna,
Really glad it's been consistently smooth. Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Directed to pay via Shop which wanted…
Directed to pay via Shop which wanted to access too much of my personal data. Amazon picked up responsibility for delivery and whilst tracking my order it showed the products were in their Enfield depot. I thought I was buying from a Scottish company a mere few miles from my home. Disappointed by the delivery miles involved for this purchase which also took longer to deliver than originally stated. Products themselves are good.
June 29, 2026
Reply from Napiers the Herbalists
Hi there,
Thank you for such detailed feedback and for raising these points honestly. Your concerns about the payment data and the delivery routing are fair ones. We understand it can feel at odds with buying from a Scottish company when the logistics involve a longer journey. These are things we're aware of and continue to look at. Really glad the products themselves have been good. We appreciate you taking the time to share all of this.
All the best,
Arjun
Napiers Customer Service Team
Beautiful items of great quality
Beautiful items of great quality. Im sure I'll use them again
June 8, 2026
Reply from Napiers the Herbalists
Hi Tina,
Really glad the quality has made a good impression. Thank you for the review and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Amazing products and quick service
June 29, 2026
Reply from Napiers the Herbalists
Hi Kym,
Thank you. Really glad both the products and service have hit the mark. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Tiny Pot
The actual product appears to be of benefit, so far. Gentle and effective. However, the pot is tiny and when mine arrived I was going to contact Napiers to check this one hadn't already been opened, the pot is hardly full, disappointing, not sure I'd re purchase.
June 29, 2026
Reply from Napiers the Herbalists
Hi Mike,
Really glad the product itself has been gentle and effective so far. On the pot size, our creams are dispensed by a calibrated machine which fills by weight and jars aren't always exact for the weight/volume, so the pot can sometimes look less full than you might expect even when the correct amount is in there. That said, if you'd like us to double check your order was correct, please do get in touch directly and we'll be happy to look into it for you.
All the best,
Arjun
Napiers Customer Service Team
An easy to use Web site
An easy to use Web site, good communication between ordering and quick delivery. Thank you.
The Rowan tree skin cream is lovely, I have very dry skin and it feels better already.
June 29, 2026
Reply from Napiers the Herbalists
Hi Yvonne,
Really glad the rowan tree skin cream is already making a difference for dry skin. It's a lovely product. Thank you for the kind words about the communication and delivery too.
All the best,
Arjun
Napiers Customer Service Team
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