I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more
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Review summary
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As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more
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Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
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Napiers is one of those incredibly rare things in today’s society - a good old fashioned honest company whom care deeply about their products and their customers or family as I like to say. Great i... See more
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Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
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good
excellent service even though I find the items I bought a little too expensive, the products are lovely.
June 29, 2026
Reply from Napiers the Herbalists
Hi Yvonne,
Really glad the service has been good and that you're enjoying the products. The pricing feedback is noted and appreciated. Thank you for the honest review.
All the best,
Arjun
Napiers Customer Service Team
Napiers products are great
Napiers products are great, all products I have bought have been the highest quality and delivery is great too.
Highly recommend ⭐️⭐️⭐️⭐️⭐️
June 16, 2026
Reply from Napiers the Herbalists
Hi there,
Really glad the quality and delivery have been consistently good. Thank you for the recommendation and the five stars.
All the best,
Arjun
Napiers Customer Service Team
It was a gift for someone else and very…
It was a gift for someone else and very much enjoyed. It is a lovely product, smooth to apply and a soothing and attractive product.
August 28, 2025
Reply from Napiers the Herbalists
Hi Jane,
Really glad the gift went down well. Smooth to apply and soothing sounds like a good result. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Quality product and fast delivery
Quality product and fast delivery
Will use online website again.
June 23, 2026
Reply from Napiers the Herbalists
Hi Sharron,
Thank you. Quality product and fast delivery is what we're aiming for. Really glad the website worked well for you too.
All the best,
Arjun
Napiers Customer Service Team
Ordered starflower cream
Ordered starflower cream. Love it. Really helps with my dry sensitive skin.
June 23, 2026
Reply from Napiers the Herbalists
Hi Diane,
Really glad the starflower cream has been a good match for sensitive dry skin. It's a popular one for good reason. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
the delivery did not work
the delivery did not work, as it went to a neighbour but the person dealing with me was so so helpful and everything got sorted out
June 26, 2026
Reply from Napiers the Herbalists
Hi Alison,
Sorry the delivery didn't go to the right place initially, but really glad the team were able to get it sorted without too much fuss. Thank you for being so understanding about it.
All the best,
Arjun
Napiers Customer Service Team
It gives you a positive hope that your…
It gives you a positive hope that your skin will improve.
June 25, 2026
Reply from Napiers the Herbalists
Hi June,
That's a nice way to put it. Hope that positive feeling is backed up by real results as you continue to use the product. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Lovely company to deal with
Lovely company to deal with, very good quality produces, good value for money, I’d certainly recommend them, and I’ll definitely use them again
June 25, 2026
Reply from Napiers the Herbalists
Hi Avril,
Really glad it's been a good experience all round and that the products have been worth the investment. Thank you for the recommendation and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Items bought online as a present and…
Items bought online as a present and sent to North of Scotland and no hiccoughs.
June 3, 2026
Reply from Napiers the Herbalists
Hi Mary,
Really glad it all went smoothly and arrived safely up in the north of Scotland. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Always a great service from napiers
Always a great service from napiers, top quality products and I received an amazing free gift!
May 5, 2026
Reply from Napiers the Herbalists
Hi Tam,
Really glad the service and products have been consistently good, and a free gift on top is always a nice bonus! Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi there,
On time and exactly as expected is what we aim for. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Napiers have it all
I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil & it warms the skin, great for self-massage, venatone - moisturising & effective, skin tone is much improved and foot cream - deeply moisturising.
Best of all, I'm not putting any chemicals on my skin & in my system.
Thank you Napiers for truly wonderful, clean products that deliver results.
June 28, 2026
Unprompted review
Reply from Napiers the Herbalists
Hi there,
What a lovely range of products to have discovered. Really glad the ginger body wash, detox oil, venatone and foot cream have all been working well. Knowing exactly what's going on your skin matters, and it's good to hear the results have been visible too. Thank you for such a thoughtful review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Ian,
As described and on time. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Great products and wonderful customer…
Great products and wonderful customer service. Only issue was that neither Amazon nor Forever Young provided any tracking information- I would use DPD if I had a choice.
June 25, 2026
Unprompted review
Reply from Napiers the Herbalists
Hi John,
Really glad the products and customer service have been good. Your feedback on tracking is noted and appreciated. We do use DPD for a number of orders and it's useful to know that's the preferred option when there's a choice. We'll pass it on.
All the best,
Arjun
Napiers Customer Service Team
Well organised and high quality
Napiers website is easy to navigate and ordering was straightforward, delivery was rapid and efficient. The shampoo is excellent!
June 23, 2026
Reply from Napiers the Herbalists
Hi Elizabeth,
Really glad the website, ordering and delivery have all been smooth, and that the shampoo has been a good find. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Catherine,
Really glad the product has been a good one and that it arrived promptly and well packed. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Just didn't work and very expensive
I had great hopes for a premium product, but it just doesn't work. Yes I felt the sting but no soothing or healing effects. I should have been cautious ⚠️ and bought only the 1 jar, but I bought 2 to make it better value. Annoyed that this cream is of no value to me.
June 15, 2026
Reply from Napiers the Herbalists
Hi there,
I'm sorry the cream hasn't worked for you. That's genuinely disappointing to hear, especially when you'd committed to two jars. Not every product works the same way for everyone and we understand how frustrating that is. Please do get in touch with our customer service team directly and we'll see what we can do.
All the best,
Arjun
Napiers Customer Service Team
Great product and timing!
June 23, 2026
Reply from Napiers the Herbalists
Hi Ana,
Thank you. Really glad the product and timing have both been good. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Products delivered to neighbour's…
Products delivered to neighbour's flower beds.
Products actually very good. Your delivery service does not give enough options.
Can't you please send things by Royal mail and charge accordingly?
Thank you
June 2, 2026
Reply from Napiers the Herbalists
Hi Diana,
Really glad the products themselves have been good. I'm sorry the delivery ended up in your neighbour's flower beds (!) though, that's not ideal at all. Your feedback on Royal Mail as an option is noted and we'll pass it on to the team. It's a fair point and something we'll look into.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Veronica,
Thank you. Authentic is a word we're happy to stand behind. Really glad the products and service have been good.
All the best,
Arjun
Napiers Customer Service Team
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