Nationwide Reviews 

They were totally accessible. They were clear in their answers to my query . I value being able to speak easily with a person . That was my reason moving from hsbc to Nationwide .

Friendly staff,never wait to long to be seen.

Always treated with respect and feel safe with them handling my money.

Always friendly, efficient and helpful
Have banked with Nationwide for 35 years now and have always excelled in what they do

very difficult to get information about power of attorney management, after three very long telephone calls and two branch visits i was finally told that i had to open a account that i didn't want or need to be able to manage the POA on line. lady in call center was very rude to myself and about branch staff.

Only trust the negative reviews about Nationwide if you don’t want to have a bad experience yourself. Unfortunately I don’t

Being able to make customers feel comfortable and relaxed. Simon was attentive, cooperative and patient.
As we were not very competent with computers and understanding banking rules, he helped us with our requirements but also made it clear to us how it all works

I transferred to Nationwide about 12 months ago and am delighted with the friendly, professional service.

Extremely helpful in the branch. Glad the counter service is still available. It’s nice to speak to a human being.

Had problems accessing credit card account on line, and also bank causing me online problems to access my Halifax account now changed to Lloyds. During call advised I cannot access the Nationwide Credit Card online, and started process and now getting message that Nationwide are having technical issues so stopping the registering process. Why are banks messing me about again, and again. I spent nearly half an hour on the phone, then there were technical issues when I got the phone passcode, and then the email passcode and now I am expected to waste more time calling them to fix something that should be available, but isn't. I won't bother wasting my time when they advise me to register again when their system is unreliable. I have better things to do with my time when they cannot be bothered to provide a system that people can use.

No hard selling my mother is 93 and he made everything so easy to understand no pushing let us decide which would be better for us he was a credit to your company

I’m so relieved to have a branch to walk into and get personal support with financial matters. The fact that I didn’t have to wait long even though I hadn’t made an appointment and the very helpful staff sorted my issue efficiently is so reassuring.

Very efficient staff and quickly resolved question. As I said earlier Well done!

Love having lovely, helpful people in a nearby branch.

Would love to be able to pay in cheques online with the app.

Good bank helpful but sometimes most are clueless

Sorted my mistake straight away, reassured everything was as it should be after