Natural Apiary Beekeeping Supplies Reviews 

134
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I never received the item I ordered and have not been able to make contact with the company despite multiple attempts. I'm currently out over $400.

Rated 5 out of 5 stars

Shipment was fast and they followed up to see if I was satisfied. I purchased the cowhide gloves to have something that defensive bees couldn't penetrate. I've watched several bees sting them but none... See more

Rated 5 out of 5 stars

The jacket is perfect. I usually buy a medium in t-shirts, but by following the sizing chart provided, I purchased an X-small. It fit perfectly. Even with everything in life shipping slowly due to... See more

Rated 5 out of 5 stars

My suit was packed perfectly, easy to put on, high quality, and I was totally successful in my brave backyard yellow jacket extermination. It's definitely important to order two sizes larger than you... See more

Company details

  1. Pet Supply Store
  2. Agricultural Product Wholesaler
  3. Animal Feed Store
  4. Garden Center
  5. Protective Clothing Supplier

About Natural Apiary Beekeeping Supplies

Written by the company

We aim to improve our local environment, ensuring that our green areas remain green, and plants pollinated, by promoting coexistence with nature through beekeeping.

We want everyone to become a beekeeper and never quit because we realize that when you start keeping bees, you increase your awareness of the importance of conserving the natural environment.

The two main reasons for people never taking up beekeeping and quitting beekeeping are, firstly, the fear of being stung or constantly being stung. Secondly, the collapse of bee colonies, we purposely focus on beekeeper safety and bee health.

Since 2014 we have continually improved the safety of our protective clothing and enriched the nutritional value of our bee feed.

By keeping beekeepers safe, supporting bees’ health, reinvesting into initiatives that help promote beekeeping. Beekeepers can get the most out of their beekeeping journey and continue to help pollinate our crops and keep our planet alive.

Bee Safe, Bee Healthy, Bee Our Future

https://naturalapiary.com/

https://naturalapiary.co.uk/

- James Bailey


Contact info

3.6

Average

TrustScore 3.5 out of 5

134 reviews

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3.6

All reviews

(134)

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Rated 5 out of 5 stars

High Quality

It is amazing wax, great quality, cut and melted so smoothly, and I love the 1oz bar sizes. Perfect. Plus the shipping, packaging, and follow up have been wonderful. Best compliment I can give is that you are so great I never actually have to interact with your customer service department. Way to go guys.

December 28, 2020
Rated 1 out of 5 stars

I made a purchase from Natural Apiary

I made a purchase from Natural Apiary. The item did not fit. They were very nice and said to ship it back. I shipped it back. I was told that they did not receive the item. I told them that I had a receipt from UPS that it was delivered at the time, date, and front desk. They told me they would look into it. Then I was told that they had sent a credit to PayPal. Two months ago by and still no credit. I had to submit a refund to PayPal. Then I had to put a stop payment on my card. They lied to me more than once about the credit and the return. I got my money back but not because of their help.

December 14, 2020
Unprompted review
Natural Apiary Beekeeping Supplies logo

Reply from Natural Apiary Beekeeping Supplies

Thank you for your review.
We at Natural Apiary always strive to help our customers in every way we can. We really appreciate your comment, but we do not appreciate being called liars. This is a serious and slanderous statement.
As with all businesses, all communications and transactions are recorded.
This is the recorded timeline of events:
We received your email on 14 September stating that the gloves your ordered were not like/same as the ones you bought 4 years ago and that you would like to return them. We responded the same day and sent a pre-paid return shipping label.
17 September you emailed us stating you posted the gloves the day before, and you included a scan of your receipt.
On 21 September asked us to confirm receipt of your email.
We responded on 22 September, and we explained that it can take a couple of days for items to be checked in at the warehouse.
On 22 September, you emailed us stating the gloves were received by our warehouse team, as recorded by tracking.
Although the gloves had not yet been checked in at our warehouse, we issued a full refund from our store platform via PayPal. We informed you that the refund was done and that it can take 5 – 10 business days to process.
On 24 November you emailed us to let us know that the refund had not come through. We are not certain as to why or how the refund did not credit your account. Yet, as soon as you alerted us to the problem, we issued you another full refund and on 26 November the full refund was manually issued.
We have checked all our records on PayPal, and there is no chargeback. If this has happened, then you received the refund twice.
We did and still do apologize for the issue with your refund via PayPal.
If you would like to receive the full email thread and a copy of the PayPal refund please let us know, as we will be happy to forward it to you.

Rated 5 out of 5 stars

Thank you for having a top notch…

Thank you for having a top notch product that I was very lucky and blessed to find. All design aspects are top of the line and obviously the result of good manufacturing processes. The suit fit with generous proportions to reduce the incidence of hornet stings. Very happy customer. Also arrived early! Thank you again, Anne

October 27, 2020
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Rated 5 out of 5 stars

Good quality and customer service

I'm very happy with the quality of the products I received. I will have to wait until spring to put them to the test, but they seem well-made and durable. My items shipped separately, though I only received one tracking number. The customer service representative was very responsive and my missing item arrived within a week.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

My Max Protect Natural Apiary bee suit…

My Max Protect Natural Apiary bee suit is absolutely top notch and clearly designed by beekeeping professionals. It is extremely well constructed, durable, and breathable. It its very easy to get in and out of and I can easily work in it while feeling safe and comfortable.

And the customer service at Natural Apiary was superlative.

October 26, 2020
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Rated 5 out of 5 stars

Bee suit offers solid protection.

I found your bee suit to be very helpful in eliminating a problem I had with hornet nests. I had three active hornet nests on my pontoon boat and could not have eradicated them without the suit.

October 20, 2020
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Rated 2 out of 5 stars

I was disappointed.

I was disappointed that the hood zipper did not match the zipper of the one it was replacing. I had to sew the new zipper to the old jacket. After almost completing the job I found that the new zipper was a different length.

September 8, 2020
Unprompted review
Natural Apiary Beekeeping Supplies logo

Reply from Natural Apiary Beekeeping Supplies

We are sorry that you have had an issue with your replacement veil. It sounds like you have one of our earlier jacket designs that had plastic zippers. We upgraded our Apiarist jacket and suit design to genuine metal YKK zips, which are 10 x stronger than plastic, along with non-flammable veil mesh.

As a loyal customer, we would like to offer a 20% discount on one of our upgraded Apiarist jackets. Please email us at customercare@naturalapiary.com, and we will send you a discount code.

Once again please accept our sincere apologies for your frustration and any inconvenience this has caused.

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Rated 5 out of 5 stars

I ordered a Zephyros full suit

I ordered a Zephyros full suit. My first one was too big. I was very impressed that literally within minutes of my email request to exchange it, I had a return shipping label and an exchange form in my email.

The second suit fits much better and is comfortable to wear, though on an 80 degree day, you're still going to sweat a lot. I like all the pockets, especially the deep ones for hive tools. As noted in some other reviews, the zippers are a little difficult to work, but metal zippers tend to last longer than nylon coil ones.

This is my first experience using a fencing veil. I'm not sure I like it better than round ones, but I like having the option of using either since both are included with this suit.

Overall, I like this a lot better than my previous jacket and pants. And I can't say enough about their customer service.

August 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt service. Two personal emails thanking us for the order. We were pleasantly surprised at the customer service, and Wendy is delighted with the bee suit.

August 27, 2020
Unprompted review

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