Natuzzi Editions Reviews 

4,648
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often highlighting their friendly and patient approach without pushy sales tactics. The overall service and user experience are frequently described as excellent, with many finding the process smooth and stress-free. Reviewers also commend the outstanding product quality, noting its superiority to other brands. However, some customers noted issues with product quality and after-sales service. A few experienced products developing faults, like reclining chairs not working or sofas being uncomfortable and poorly manufactured. These reviewers reported long waits for repairs, a lack of communication, and little assistance from the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often praising the outstanding quality of sofas and chairs,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with user experience, often highlighting a smooth and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent customer care throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam at the Uddingston store was very helpful. Explained everything clearly, was very professional but very friendly. His patience was appreciated as we had so many questions & requests. He worked out... See more

Rated 5 out of 5 stars

Liam at Uddingston was exceptional. Friendly and efficient with a great knowledge of the products. Very approachable with a lovely, no pressure manner which is conducive to customer relations and sui... See more

Rated 5 out of 5 stars

We came a few months ago and mo was really helpful unfortunately we didnt get the sofa as we was just looking we have returned for the sofa we wanted and Jamie from leeds, was really help ful we found... See more

Rated 5 out of 5 stars

Ash Rana, White City Store - a lovely chap who gave us with personal service, taking the time to talk through all our options. We are currently very happy with the sofa and service we’ve received, and... See more


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

A Natuzzi sofa brings the Italian quality and design all over the world. Browse the complete catalogue of Natuzzi Editions furniture!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,648)

533 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is our 2nd visit to the Natuzzi…

This is our 2nd visit to the Natuzzi store in Wednesbury. Raff and Pete couldn’t have been more helpful and professional in helping us choosing our new sofa their knowledge and understanding of our needs was second to none
Thanks very much
Neil and Pauline.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Shahid is the best

Shahid - Birstall -
was extremely helpful and catered for our needs he listened to everything we wanted and made it work for us we have left extremely happy and would definitely recommend this store to others

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ednan

Ednan

Very polite, explained everything fully and clearly and was very patient with us.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Big thanks Mo

Looked after by Mo today in store, he was very attentive and responsive to our needs. We found exactly what we were looking for quickly and placing the order was really easy. Thank you so much Mo

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

As soon as entered the store had a lovely warm welcome from
Karen at uddingston. Very friendly, knowledgeable. Took the time to understand what I wanted, after visiting 6 other stores , this was a breath of fresh air. Thrilled with the purchase, would never have noticed the sofa on my own. Highly recommend

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Natalie B spent a considerable amount…

Natalie B spent a considerable amount of time helping us decide which couch would work best in our home. She had a lot of knowledge about design choices and provided a great service to us. The store manager Natalie then helped us finalise the purchase. Thank you

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Karen really listened to what I wanted and went through every fabric/ leather to help me find the perfect one! Cant wait for my couch to arrive

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

RAF looked after us really well, had lots of great product knowledge and was able to provide everything we needed to make a purchase on the day.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a lovely Pouffe in a beautiful teal colour

Popped in to look for a replacement pouffe stool with storage in and found exactly what I wanted. The young man Grant was very helpful and also showed us the different colours it came in which helped us make a good choice. Not a bad price considering the size and usefulness of the piece.
Also had a Guardsman Warranty with it which was great to cover any accidental damage Great customer service would go again and recommend

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa and very helpful quality is…

Great sofa and very helpful quality is there and felt when you plonk your bum on them. Jamie knew his stuff and we decided to buy instead of shopping around - most unusual for the wife to do this so she really liked the sofa. Customised the colour material and setup to our needs thank you

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Grant and Dave Legends

Grant and Dave were so helpful in helping us choose the sofa we wanted we didn't even go to another shop, Natuzzi was the only place we visited. Would 💯 recommend bothe Grant and David to help you choose your purchase

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly attentive staff

Friendly attentive staff. Wonderful customer service by Grant and David.
Advised us helpful options and we bought a great priced sofa.

July 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look