navabi Reviews 

I've shopped with Navabi for years. I appreciated the range of different designers and it was a alternative to the nasty clothes you can purchase on the high street.

For some reason the range and quality of designers has reduced dramatically and really now focuses on just the one - Annalisa. The quality is horrible with cheap manmade fabrics making the core of the products.

Such a real shame to have diminished so quickly.

It's also a concern reading the issues experienced in receiving refunds, this has been my experience in the past but saying that I haven't purchased anything for 6-8 months because of the above reasons. It would worry the company may have cash flow problems which will affect the customer.

Have bought from Navabi for years, always been happy with quality and different ranges. However at the end of last year an expensive Zizzi blouse I had just bought fell apart after 2nd washing. I complained, Navabu acknowledged my email and then did absolutely nothing. I have contacted them a few times to give them the opportunity to correct but seems they don't care. So dreadfully disappointed, please consider how much you care about customer service before buying from them.

They really are thieves. I bought an expensive Ralph Lauren jacket from them and it was lost. A month later they still haven’t given me my money back. Starting legal proceedings now.

1 Star is too much! They received my item on December 12th and still no refund!!! They state in their conditions ‘within 14 days’... have they trouble counting??? I will never order again at this company!

Absolutely terrible service...... they received my item back 4 weeks ago.... STILL NOT HAD MY REFUND....... tried calling but phones not on due to them having a meeting...... WOT FOR 3 DAYS......... I will never order again from them.
Mrs J Watson

Abysmal customer service. This company retains refunds for in excess of 3 weeks, without explanation or response to multiple e mails. This is unsatisfactory and therefore Navabi is not worthy of repeated custom or recommendation.

Waiting for three weeks for a refund, and just over two weeks for another, customer service extremely slow.

My returns were processed on December 6 and I still haven't received my money back after almost 3 weeks. Mail contact is slow and you will only receive standard replies. The conclusion; sorry you have to be patient and someday we will refund the money. Very bad service, 1st but also last time I order here.
Update: after 4,5 weeks and 3 emails still didn't recieved my money back. This company is a scam!

The clothes on this site are consistently disappointing in cut, quality and design. I have made a number of purchases over the last couple of years and of the few items I have kept I have not reached for as the quality against the rest of my wardrobe is poor. I have always found refunds to be painfully slow but recently have noticed the number of people commenting that they are actively battling for there refund. The policy is 14 days but you would be very very lucky to get that time frame. I don't know if they are struggling with cash flow or having financial difficulties but as a customer who is now waiting 20 days for a refund and was told recently to wait another 14 days after telling them I have already waited 14 days I will not be purchasing from this company again. The clothing is not cheap in cost with the average item being around £100 per item, so you could be waiting a long time for money that is useful elsewhere.

such a lovely range of designs....fantastico

As a size 24/26 I find it difficult to buy nice clothes on the high or, when I do find them, that there is any choice. There are other sites selling plus size clothing but none of them offer the huge range of choice that Navabi does.
Thank you

Almost impossible to get a refund and certainly dont expect prompt or responsive service or communication. I returned and received email confirmation that items had been received as returned on the 14th November saying the refund would follow but I am still waiting for my refund. Emailed Customer service last week who say they have referred it to their accounts dept but it's been a week with no further communication! This is not the first time but it's happened 4 or 5 times now, I will not be ordering from them again.
The pricing, fit and quality of the clothing means you rarely get what you expect for the money, not worth it if you also dont get refunded!! Most brands are available from other retailers with better service. Just use Navabi to find things you like then google the brands, you'll get better prices elsewhere too.

I have purchased some beautiful clothes from Navabi over the past few years. Delivery is fine. One cancellation was dealt with quickly and the refund arrived soon afterwards. Some of the makes are less expensive on this website than on others. All in all I really like Navabi .

Fantastic product and fashion designs.
Fadt and efficient service.

Men's clothing great kids clothing fantastic and.womens wear brilliant...

Very slow or non existent refund service. Nice clothes if you are sure they are going to fit but appalling returns/refund service if not. I returned an item on the 11th November, it was signed as returned and updated in my account on their web site by Navabi on the 14th November but I am still waiting for my refund. Contacted Customer service last week who say they have raised a query with their accounts dept. It will put me off ordering from them again.

The clothes don’t fit well and some feel poorly made. I bout around $300 worth of clothes, returned them the day after and I’m still waiting for a refund 2 weeks later.

I would genuinely leave zero star if I could. Do not use this company, their customer services is slow and their policies are ridiculous.
I placed an order with Navabi and was notified the next day that it had been despatched giving me a tracking number for DPD. When checked the tracking data stated that whilst DPD had received the parcel data they had not yet received the parcel.
I waited nearly 2 weeks and they status didn’t change so I raised a query with Navabi as to where my item was.
The responded 2 days later saying they would look into it, when no response came I chased again to be told the parcel was lost.
I was told that if I wanted a replacement I would have to reorder myself, and even worse if I wanted my money back for the lost item, I would have to go through the hassle of downloading and filling in a document, then scanning and returning to obtain a refund. The form was an oath of trust to prove I hadn’t received the parcel! I refused to do this as the parcel clearly never even made it to the courier and that can be seen by the tracking data.
I have been told unless I do this I am not getting a refund.
I find the whole process prosperous, that I have to go to trouble to get my money back, when the parcel has never even left their warehouse to arrive with their courier!
I will never use this company again.

I have been shopping at Navabi for around 10 years now (I think). So many fantastic designers and to cater for budget to luxury. I am in the UK but usually receive items within a few days of ordering, up to a week if there's a massive sale on.

I have items which I love and a few which I have had to send back; years ago, the process of making a return was complicated but in the last few years, this has been massively simplified and it's now as simple as just popping in to the local post office.

Refunds have always been very quick and I've never had to complain or quibble so was surprised to see so many negative comments on here about that. A few times I have contacted customer service and have always found the representatives to be polite and helpful so again, I was surprised to hear so many negative comments from other people.

I tend to shop mostly when there are discounts, and there are some excellent discounts almost all the time.

I'm a really big fan of this company although I do miss the purely lagenlook elements and the lovely videos of the owner wearing the clothes and describing the drape, the fabric etc.

They say they are a designer brand for plus size. The clothing is badly cut and poor quality. The proportions are weird and the clothes don't look like the pictures. You can't just cut a small patter bigger