navabi Reviews 

The clothes featured on Navabi are mostly of really good quality and design, I have had some fails but on the whole it's positive.
On the other hand they have a loyalty points scheme which is at best questionable. I have been buying clothes from them for over 2 years and have accrued enough points on each purchase, I have never received the vouchers for money off my purchases. I have contacted them on a number of times about this and each time received a different answer all incorrect, one untrue.
The company needs to invest in a proper translation tool as the Google translate is appalling, if you're marketing internationally this is essential.

Have bought quite a few things from Navabi and have been very pleased with them. Good quality fabrics, nice fit and some prices are reasonable.This time I ordered some dresses for my daughter, she needs items for work. My payment was taken on Paypal immediately but,5 days later nothing has been despatched.
The reason? "We are a German company and we serve people who pay in Euros first" The customer service is appallingly bad, I have only ever returned one thing and that took weeks to get a refund, their excuse is always that they are very busy.Not for much longer with service like this!

Navabi is holding my $200 refund hostage:

I was excited about receiving clothes from Navabi, as they seem to have quite a few high end items. The clothes themselves disappointed. The fabrics felt cheap, and the cut of their trousers didn't suit me. It happens - no big deal. I returned the items and waited for my refund.

It is now 10 days since my returns were received by Navabi, per FedEx. Even so, Navabi says they can't process my refund until the item is "released from customs." So I called FedEx. They said, in a word, "nonsense." And they confirmed that if the item has been received and signed for, it means it has indeed already gone through customs.

I called customer service back, and they said it could be up to 90 days before "customs" clears the item, and that I clearly didn't understand German customs law. I asked, "why isn't it stated anywhere on your site, that it could take 3 months to get a refund?" The supervisor at customer service answered honestly, "Because then no one in the U.S. would buy from us."

So I'm here to tell you: IF YOU SHOP AT NAVABI, EXPECT TO WAIT UP TO THREE MONTHS FOR A REFUND, IF YOU RECEIVE ONE AT ALL.

I told customer service I would be calling back every day until I received my refund, and they said they would not be answering any call from my number (!!!), and that they would leave me on hold. Brazen, if honest. I then told them, "it's not my only phone number, so get used to me calling."

Read through the other reviews below, and you'll see that Navabi uses ANY EXCUSE to delay refunds, including and up to not refunding for returned items at all.

Do yourself and your blood pressure a favor, and shop elsewhere.

A fairly new customer to Navabi, only a couple of orders placed. Both arrived in good time, the items were of good quality fabrics and a flattering style. Good communication from Navabi.
I have had no reason to return any item so cannot comment on customer service

0rdered a leather jacket. £210.....when it came I was so disappointed. It was thin suede. Sent it back. I found the customer service very poor
Would not recommend ordering from this site

I wanted to unsubscribe from the NAVABI website as I do not like what they sell and would never buy from them and they are a nuisance. I clicked on 'unsubscribe' and it took me to 'Login' or 'set up an account'. It turns out that you have to e-mail them and request them to delete you. They are in Germany so maybe they have different rules. I have NEVER seen a website that forces you to have to do this. I thought that they were OBLIGED BY LAW to let you unsubscribe on the website. THEY HAVE THE WORD ON THERE BUT IT WILL NOT ALLOW YOU TO UNSUBSCRIBE.

AVOID AT ALL COSTS!!!
I wouldn't give any stars if possible!!!
This is supposed to be a brand which champions large sizes and good costumer service!!
HORRIBLE behaviour on the phone to my request which I needed s ball gown for an occasion and paid extra money for quick delivery. They send me the wrong ITEM and then when I complained and wanted them to send out the new one it took 5 days for a reply and then they requested I send back the dress and when they receive it they will immediately send out the new one . The minute I got that email I sent back the dress. When it showed me on the tracker that it was received I called to ask when they will send me out the new one. The reply was that they don't know (although they promised immediately) and when I requested to speak to the person that handled my request in the 1st place I was told no and that I shouldn't call anymore and was hung up on.
Don't buy there ever anything!! You will only be disappointed and not then have so much trouble getting your money back and any reply whatsoever from them!
Pathetic!!!
Not what you'd expect from a large company and definitely not from a company who charged me over £200 for a dress!!!!

The customer service department is terrible. Before Christmas I placed orders for several items so that I could choose the best. I have tried to return the dress that I didn't want. When the return wasn't acknowledged and no refund received I contacted Navabi and was asked to be patient as they had a backlog. This seemed reasonable given the time of year but after another week without news I contacted them by phone and the lady promised that she would look into it and someone would be in touch the next day. I didn't hear a thing. I went away over Christmas but still hadn't heard anything by the New Year. I then received an email saying that the return hadn't been logged and nothing further until this morning when an email arrived saying the return was late and I would be charged a late fee and the remaining balance refunded via a voucher. The late fee was over £20!

I contacted Navabi again but they were insistent that company policy only allowed returns within 14 days. I disputed the assertion that the item had been returned late; I'd emailed regarding what I then felt was a late refund 7 days before they claim the item arrived back, I had a dated post office receipt which I had sent them. There was just no logic in their actions, no justification for their attitude. When I asked where their policy regarding late penalty fees was shared with customers, because this was the first I'd heard of it, Navabi just didn't respond. I searched the website and my paperwork but this policy is not referenced - I am left wondering if this policy is out there in the public domain and if it isn't, is what Navabi are trying to do in taking a late fee even legal?.

My experience shopping with Navabi has been extremely negative. Don't believe the rhetoric about returns being uncomplicated - they are anything but. The inflexability of the customer service department, their refusal to answer very reasonable questions, their insistence that they were right and I was wrong, that the fault couldn't possibly be with their system, the fact that they kept repeating the same dogma over and over, day after day - was all extremely hurtful - I felt debased and dehumanised. There was no doubt in my mind that they didn't believe a word I was saying. I do not say this llightly but I truly felt bullied, the butt of the aggression of a large company. This is hard to take from an organisation that sets its up as a champion for larger ladies. It's very often hard for large ladies to feel at ease in the world, but to be further sanctioned and bullied by a company claiming to be on their side is very hard. I've lost faith in Navabi and will not be shopping there again. Thank fully there are a growing number of UK retailers who are stocking wonderful clothes in large sizes.

Six weeks from the date of the return I am still waiting for any refund (a considerable amount too, over one hundred and fifty pounds). It now feel like my money has simply been stolen and my rights as a consumer are being abused .

I have to say that if I could give no stars then I would as dealing with this company has been the worst customer service I have ever had.
I ordered a dress for a ball that I was attending on 17th November, I paid £10 extra for next day delivery. I received an email from Customer Service stating that unfortunately the dress cannot be delivered the next day as they have used a different delivery service and they will refund my £10 back. I rang the contact at Customer Service and asked when do they expect the dress to arrive, not a difficult query, she said she had no idea where the parcel was and so she couldn’t say. I asked for a refund so that I could purchase another dress else where, they couldn’t do that as I could receive the parcel eventually!! I then asked her for a reasonable timeline in when I could expect a refund if the parcel does not arrive, as she had no clue where the dress was, All she kept saying was how sorry she was and there was nothing she could do! I did eventually receive the dress a week later, even though they were advertising next day delivery for Black Friday! So my return saga begins, not very confident that this was going to go well!! In the parcel it states to return to the post office, which I did, they refused to take the parcel as it was a Hermes delivery. So I emailed asking where I should take this parcel no response, so I called the customer service team, they couldn’t tell me... I felt that as I had received such a bad service they should have arranged for Hermes to collect the parcel but no and they couldn’t tell me where I could drop the parcel off, I googled it and found out my nearest drop off point, by now it is 4th December. Dropped off parcel and waited and waited. On the 20th December I called the customer service line again, they had no confirmation on where the parcel is so no refund! I had to email proof of receipt which I did and I called back the next day, the conversation went like this
Have you received my email with the receipt of parcel, yes we have - so can I now please have a refund- no you cannot - why not? - we don’t have confirmation from the warehouse that the parcel is there? - what after 2 weeks since I returned said parcel you don’t have confirmation even with the receipt? That’s correct so you can’t have a refund yet, once the warehouse has confirmed then it will take another 10 days to refund your money- erh why so long? - it’s our policy - ok so let’s start again, your customer service has been awful right from the start, so why can’t you pick the phone up to the warehouse and get confirmation? - we can’t do that, dont you know how many thousands of parcels are received a day - lost for words!!! The conversation went on for half hour, I asked to speak to her superior who just so happened to be the original contact who had had spoken to right at he start! Her response was to say once the warehouse confirms they have parcel she will arrange a refund the same day... in the end I had to put the phone down as my blood pressure was through the roof!!
It is now the 4th January and after another call to them last night I have finally received the refund!!!
Absolutely awful!!!

yet again they 'CLAIMED' an issue with refund process lost my items 6 weeks later still waiting beware of this company

AVOID - Returned a coat. Could only return at the post office. Have been waiting for over a month for the refund. Have escalated as a dispute with my credit card company. Will NEVER order from them again which is a shame because they have some nice designers. Look up the designers elsewhere.

You email them they don’t get back to you. Don’t refund for weeks. I am still waiting!!! Not a good service at all. AVOID

I was very pleased to find this site initially, but the items I ordered were very poor quality for the price and that was in their sale. The worst part of the experience however was the lengthy delay in processing the returns though. Took nearly 3 weeks to get a refund issued, and that's with a lot of chasing.

If you do buy from here, use a credit card.

Do not trust the quality of their clothes especially trousers. I had ordered Linen trousers and they just tore apart while I was still in office. This is the third incident with their clothes. It can be very embarrassing and frustrating when they send old, damaged clothes which might have been lying in their warehouses for years.
Also they have stopped with their pick up service for sending the items back. They charge premium for their clothes and their quality is poor.

Hi - I had no problems getting my refund for both my returns. The process was simple and straightforward. Customer service responded promptly by email. However compared to some other websites it just takes a bit longer (by around a week or so)

My experience with Navabi was absolutely fine - I have no complaints.

My return and refund were processed without incident. I did not have to chase them up. (It took a couple weeks.) The returns was free as well - I didn't have to pay return postage. All in all I can't fault my dealing with them.

Maybe they have improved in recent times?

I just wanted to reassure potential buyers - not everyone's experience with Navabi has been terrible!

I can only say what I have said before: I have never had a problem. The refunds can be slow but it has gotten so much better. I would always make sure that you have the proof of postage just in case :)

I rated Navabi with 4 stars because they have always sent me everything I ordered. Now, the problem is that it is difficult, but not impossible, to return items. The key is to make sure everything will fit before ordering. (I have a seamstress friend who will alter clothes to fit me if the Navabi items do not fit.) Another requirement is to pay by credit card and have postal proof of return. My credit card company refunded me for the items I returned because I returned them by means of FedEx (which is more expensive, but which had the name of the person in Germany who signed for my return, thus proving without a shadow of doubt that I had returned the items). My credit card company credited my account with the full amount of the return (minus shipping)! Shipping was very expensive ($64), but worth it since I returned $300 worth of items.

As many people before me, I also have bad experience with Navabi's Customer Service when you want to have a refund. I placed an order of 4 items for over € 200,-. One dress, priced € 47,-, wasn't available anymore and I got a refund of € 12,-???!! After calling they just played dumb and I didn't get my full refund. Therefor I decided to send the whole order back and am STILL WAITING for my total refund. That has been over a month now. Customer Service did sent me an email saying they're "sorry for the inconvenience" and that I should check my account... Very questionable customer service, that is!!!

I had ordered clothes worth Eur 365 , they did not send me the track and trace of the post. I did not receive the post, when I called them they told me that the parcel has been received and they will check with DHL. I have been calling them again and agin but the lady at customer care is so rude and does not help. Never agin I will buy from Navabi.