The process overall moved along quickly and the actual contact with the people working there was great. Ashton was responsive, informed, patient with all our questions and accessible. The only reaso... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good payment history. Couldn't understand why I was denied a credit limit increase. Really needed Navy Federal while working on small projects. Also, wanted to complete a balance transfer. Wasn't... See more
Company replied
While we had a good loan coordinator, the underwriters took an excessive time, taking a 30 to 40 day advertised period to over 60 days. The notary was less than professional, asking to many personal q... See more
Company replied
The speed of the loan was great!The loan went smoothly. The interest was incredibly high. On a credit card level without the points. I heard that within 60 days I can try to get a reassessment... See more
Company replied
Company details
- #6 of 6 best companies in Credit Union
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to apply for my car loan…
Very easy to apply for my car loan online. And then just show up at local branch and receive paperwork to bring to the dealership.
July 16, 2026
Reply from Navy Federal Credit Union
We are happy to hear you were able to ride off with ease, Jeffrey! Thank you for taking a moment to share with us!
Kinsley,
Navy Federal Social Care Team
I’ve been a Navy fed member for a…
I’ve been a Navy fed member for a longtime and they have always been there when I needed them
August 10, 2026
Reply from Navy Federal Credit Union
We're happy to be here for you, Ryan! Thanks for taking the time to leave a review and being a part of our Navy Federal family.
Dakota,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Happy to serve you, Scott!
Kinsley,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Adolfo, thanks so much for your review! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Seraphina,
Navy Federal Social Care Team
I’ve tried numerous ATMs so that I can…
I’ve tried numerous ATMs so that I can make a deposit into my checking account and the only place I can do it at the moment is that Walmart and it cost me $3.50 to deposit money into my checking account
August 17, 2026
Unprompted review
Reply from Navy Federal Credit Union
William, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
That's great to hear, Tyrone! Thank you for your review!
Hayden,
Navy Federal Social Care Team
Truly enjoyed NFCU making the process…
Truly enjoyed NFCU making the process smooth and easy.
August 3, 2026
Reply from Navy Federal Credit Union
Derrick, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Kai,
Navy Federal Social Care Team
Great customer service excellent atms…
Great customer service excellent atms and 24 hour atm
August 4, 2026
Reply from Navy Federal Credit Union
Thank you for your review, Joany!
Hayden,
Navy Federal Social Care Team
Navy Federal is a joke!
Navy Federal is a joke!
Their online banking system is faulty and made a large (double) transfer on 6/12/2026 without my approval or authorization, resulting in excess payments of over $7,000 on our credit card.
When I called them, they refused to fix the problem and told me to call my other (transfer) bank to dispute the charge and have it reversed, which I did.
Then I made a large payment (in-full) well ahead of the due date, but they charged me $76.87 in interest on 7/15/2026 even though I have paid the card balance IN-FULL well before the due dates every month since we got the card earlier this year.
Apparently, when the payment was reversed, as I was told to do by their rep, it triggered an interest charge for some reason even though I have never carried a balance on the card (in order to avoid paying interest).
I sent certified complaint letters to the bank and their board of directors and secure messages on the website, but almost a month later they have not bothered to contact me or reverse the interest charge as I requested.
We were considering them for a substantial VA loan, but decided on another lender because of their loan officer´s unwillingness to help us and poor customer service.
We were also considering transferring all of our bank accounts to Navy FCU originally, but now we will be closing all of our accounts and filing complaints with federal regulatory agencies.
Customers beware!
July 15, 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Connor,
Navy Federal Social Care Team
The whole experience was great
The whole experience was great. Everyone was friendly. All the instructions were very clear and easy to understand. I can’t thank Navy Federal enough for their support. I would recommend them to anyone.
August 17, 2026
Reply from Navy Federal Credit Union
That's so great to hear, Jim! Thanks for taking the time to leave your feedback!
Lydia,
Navy Federal Social Care Team
I didn’t think they were very helpful…
I didn’t think they were very helpful they actually were rather rude
August 17, 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Devin. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Missy,
Navy Federal Social Care Team
Great people to work with.
August 10, 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Jeffery!
Jessica,
Navy Federal Social Care Team
I had a great experience with Navy…
I had a great experience with Navy Federal throughout my home-buying process. From start to finish, the team was professional, responsive, and made what can be an incredibly stressful process feel much easier to navigate. Communication was clear, my questions were answered quickly, and I always felt like I knew exactly where things stood.
What impressed me even more was how efficiently Navy Federal handled everything. The only reason I didn’t close in less than six weeks was because the VA-appointed appraiser decided to go on vacation in the middle of the appraisal timeframe, which was completely outside of Navy Federal’s control. Despite that delay, their team stayed on top of everything and kept the process moving.
I genuinely felt like they wanted to help me get to the finish line rather than treating me like just another loan application. I’m extremely happy with my decision to use Navy Federal for my mortgage and would absolutely recommend them, especially to veterans and military families looking for a lender they can feel confident working with.
August 12, 2026
Reply from Navy Federal Credit Union
We're glad to hear you've had a good mortgage experience with us, Javieliza! We love having you as part of our Navy Federal family, and we look forward to many more opportunities to assist you in the future. Thanks for your review, and we hope you enjoy your new home!
Kai,
Navy Federal Social Care Team
Easy
Applied online and everything else was completed quickly and easily. NFCUbdid all the work.
July 16, 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Dwight!
Jessica,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for your review, Tom. We appreciate your feedback!
Hayden,
Navy Federal Social Care Team
I call NFCU
I call NFCU, asking for a car loan. I was so excited when they said yes and offered more than I asked for. The monthly payment is lower than I thought possible. NFCU will always have my family and my banking business..
May 18, 2026
Reply from Navy Federal Credit Union
Ivy, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Connor,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Sherry! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Steven and their management team.
Craig,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Lewis! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Kai,
Navy Federal Social Care Team
The personnel I dealt with were very…
The personnel I dealt with were very professional and helpful by patiently answering my questions.
August 5, 2026
Reply from Navy Federal Credit Union
This is so great to hear, Joshua -- thank you for your review! We aim for world-class member service, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Riley,
Navy Federal Social Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.