Good payment history. Couldn't understand why I was denied a credit limit increase. Really needed Navy Federal while working on small projects. Also, wanted to complete a balance transfer. Wasn't... See more
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Review summary
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It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
Company replied
Overall, the process was pretty good. I’m not sure if there was anything loan team could have done to improve the VA appraisal timeline because an outside company does it. but you spend most of your t... See more
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Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
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Company details
- #6 of 6 best companies in Credit Union
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
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The process with Navy Federal went…
The process with Navy Federal went seamlessly smooth! Nastasha and Cebo held my hand every step of the way. They were very responsive to my questions and concerns and could see they really love helping people.
August 14, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Sharon! We love hearing that our members have received the world-class service we seek to provide. We'll certainly pass your kind words along to Natasha, Cebo, and their leadership.
Gretchen,
Navy Federal Social Care Team
Great customer service
Great customer service! Representative was knowledgeable and gave the correct information!
August 2, 2026
Reply from Navy Federal Credit Union
Vicki, this is awesome feedback -- thanks for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future!
Dakota,
Navy Federal Social Care Team
Great experience
Incredibly easy they make managing your money through their top-rated mobile app. After few years of membership, their early direct deposit options offered (although I haven't taken advantage of it yet), and completely fee-free checking deliver an incredibly smooth, stress-free daily banking experience.
August 14, 2026
Reply from Navy Federal Credit Union
Taylor, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dani,
Navy Federal Social Care Team
I really felt that all of the team…
I really felt that all of the team members in the process actually cared.
August 14, 2026
Reply from Navy Federal Credit Union
Kneisel, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
It was a very long process but it got…
It was a very long process but it got finished and we are happy with our home, thanks for all the hard work to make this happen.
August 14, 2026
Reply from Navy Federal Credit Union
This is so great to hear, Charles — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Michael, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Kai,
Navy Federal Social Care Team
Very courteous and professional
Very courteous and professional. Friendly and very helpful.
August 14, 2026
Reply from Navy Federal Credit Union
Alfred! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Jessica,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
That's great to hear, Markel!
Hayden,
Navy Federal Social Care Team
I closed two checking accounts and a…
I closed two checking accounts and a credit card expeditiously. Been with them for about 4-5 years, but in 2026, their service has gone downhill. My horrible experience started when I disputed a transaction and uploaded the documentation via the app, and 3 weeks later I got a notification that my dispute had been closed because they didn't receive the documentation that I uploaded. Then, I was ordering food, and I got a screen notification that said "keep your account safe," but the system didn't do anything; it froze, and I had to hold for 45 minutes to resolve that minor issue. Their service has gone downhill; I don't trust their ineffective systems and went back to Citibank and haven't had any issues since.
August 12, 2026
Unprompted review
Reply from Navy Federal Credit Union
We appreciate all feedback, negative or positive. Thank you for taking the time to share your review with us, Prince.
Jessica,
Navy Federal Social Care Team
Very convenient bank helpful with all…
Very convenient bank helpful with all things banking
August 13, 2026
Reply from Navy Federal Credit Union
Walter, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
I want to make a complaint and I was on…
I want to make a complaint and I was on hold for 1/2hour and was hung up.
August 14, 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Pat. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Amelia,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Shawn, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Smooth loan/Crwdit card rate
The speed of the loan was great!The loan went smoothly. The interest was incredibly high. On a credit card level without the points.
I heard that within 60 days I can try to get a reassessment with $2,500 payed up to that date. Can you verify this?
Thank you in advance
Thank you for the 0.25% off my loan for having direct deposit for my VA disability payment. When my SSDI goes through I will also have it also direct deposit.
I have already finish a $50,000 Pledge Loan
August 10, 2026
Reply from Navy Federal Credit Union
Embrey, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your loan. If you have questions about refinancing your auto loan, please give us a call 24/7 at 1-888-842-6328 to speak to a loan specialist.
Holly,
Navy Federal Social Care Team
I like all what the company is doing
I like all what the company is doing, the best of my banking experience compared to other banks.
August 6, 2026
Reply from Navy Federal Credit Union
Ike, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
NFCU is the best
NFCU is the best! Always on time with messages, news and important information about our account!
August 14, 2026
Reply from Navy Federal Credit Union
Margaret, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Holly,
Navy Federal Social Care Team
my experience is a mixed bag
my experience is a mixed bag. I got great support for a loan and on closing day, I had to walk away. My loan getting recoded to a different loan took a life on its own and did not factor in any urgency or information that was already available. I had to resend basic information that NFCU already had. My orders were requested again. Pays stab requested again. The process requires an overhaul to triage for service members who are in extremis. If you are not in a hurry, NFCU may be beneficial because their rates are generally lower but you may run into issues if you have to close quickly to support your unique situation.
August 5, 2026
Reply from Navy Federal Credit Union
Kwadwo, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review.
Reed,
Navy Federal Social Care Team
Navy Federal is Always Professional and…
Navy Federal is Always Professional and Pleasant.
August 14, 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Yolanda! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Reed,
Navy Federal Social Care Team
Easy application
Easy application, smooth and fast process. Would definitely recommend Navy Federal for auto loans.
May 27, 2026
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback, Patricia! We're so pleased to hear about the ease of your loan application. We're looking forward to our next opportunity to serve you!
Jessica,
Navy Federal Social Care Team
No need to worry
No need to worry, even in uncertain times. My money just grows and grows. When there is a downward turn in the market, they've got my back.
August 14, 2026
Reply from Navy Federal Credit Union
Lisa, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Jessica,
Navy Federal Social Care Team
My rate is incredible, but can’t set-up biweekly autopay.
My rate is incredible. The portal is easy to use. But you’re only able to make a single payment or if you want to do auto pay, you can only set it on monthly payments. You can’t set up biweekly payments online (you have to call in, “ain’t nobody got time for that”), which most people do to squeeze in an extra payment each year.
August 13, 2026
Reply from Navy Federal Credit Union
Osvaldo, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage payment process. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Additionally, I wanted to let you know that we do offer an easy-pay option for making bi-weekly mortgage payments, and we're available 24/7 at 1-888-842-6328 to discuss this option with you. Thank you again for your review.
Dawn,
Navy Federal Social Care Team
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