Parked in Edinburgh. A police incident stopped me accessing the car park. An Irish NcP staff member called Alan explained the situation, kept my bags safe in an office and I went to a cafe to wait. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam was very professional and useful when handling my query. I had technical issues which made me think I might have overstayed the grace period. He was prompt to look into my query and reassured me t... See more
Company replied
Dealing with Sharon with unexpected problems while trying to to park in Edinburgh was a delight. She sorted everything out and created a case number so that when I had to phone back Tin one heff to c... See more
Company replied
A small quibble over a parking issue which was resolved quickly, efficiently and without fuss. I expected to be confronted with chat boxes and computer denials but prompt email response and all was we... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joyce helped me swap the carpark…
Joyce helped me swap the carpark reservation with ease & stayed on the call to make sure i was happy with the changes. very helpful Joyce ☺️
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kelly, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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Unpaid charge at NCP - has been resoved by Eric
I spoke to Eric this morning as I was worried that I had not paid my charge at NCP Bromley because of a damaged numberplate. Eric was very considerate and sorted out the problem straight away. He sent me a link to pay the charge.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Garry, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
The agent I spoke with Kris was…
The agent I spoke with Kris was exceptionally courteous, polite, reassuring and informative. Have dealt with NCP agents before many times and always excellent customer service.
April 18, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Glenn, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Excellent customer service
Excellent customer service
They answered my query very promptly and it was resolved within the hour.
Can’t thank the team at NCP car parks for their help and understanding
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Wendy, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Quick to respond and very understanding…
Quick to respond and very understanding of the error I made
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sarah, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
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Refund issue
Had an issue with trying to get a refund,this was sorted very quickly,very happy
April 16, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mrs White, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
John was very helpful and professional
John was very helpful and professional. Resolved my queries in good time. I was very happy with his communication and his commitment to help with my problem. I would definitely recommend NCP Manchester Car Parks to my friends and family.
April 20, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Gary, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Really efficient response to my refund…
Really efficient response to my refund request.
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Siji, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Very helpful.
I was pleased and surprised to be able to speak to an actual person who was very helpful and sorted out my concerns. Very good top marks
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Linda, we truly appreciate your kind words! It’s fantastic to hear you were happy with the service from our Customer Service Team. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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Had an issue with my card today while…
Had an issue with my card today while parking and I was worried I would get fine. Joyce assisted me on chat and had issues resolved within 5 minutes.
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Rosemary, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Positive
Positive - Agent was understanding and clarified key information. Reassuring!
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Good web chat assistance
Quick and easy response on the web chat which resolved my issue.
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Suzanne, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Worst experience
I have booked a session for 8 pm(17/4/“) to 4pm (18/4) but i couldn’t take the car at time, i had to extrnd the parking for around 6 hours. I called the customer care and Enquired for the settlement of the payment of extra hours(around 6hours) which was not pre booked, but the executive who spoke with me had put another active session for 24 hours starting at that moment and charged me for a full day (11:15am 19/4 to 11:15am 20/4)
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jagath, good morning and many thanks for sharing your recent review here on Trustpilot. We are sorry to hear your feedback and we would welcome reviewing your visit and experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
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Eric was calm and helpful and kindly…
Eric was calm and helpful and kindly dealt with my query, which was to see if I could back-pay a drop-off charge I'd forgotten to pay at the time (having arrived in the middle of the night). He took my details, told me which page to access online and negotiated with the late payments team. Thank you for your help.
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Georgina, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Car Parking query.
We had a query about our Car Park stay, Eric was so helpful and kind and sorted the query out efficiently, this was very much appreciated. Definitely recommend using the NCP Car Parks, excellent company and staff.
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Carol, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
The young lady we spoke to was very…
The young lady we spoke to was very understanding & helpful and sorted the problem out and informed us what we had to do.
JW
April 19, 2026
Unprompted review
Reply from NCP National Car Parks
Dear James, good morning and thank you for sharing your review on Trustpilot. We are delighted to receive your feedback and please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Excellent Customer Service
The pay machine didn’t show the correct amount. The call for assistance button on the pay machine was broken. I found a phone number on the exit barrier machine so I called it. Sam, who took the call, was very helpful, found the correct rate for me and issued a new ticket.
April 17, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Roman, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
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Billing Problem
Billing Problem
Reference # CRM6815018
Called and spoke with Eric about a problem I'd had with billing. Eric fully understood my issue and acted immediately to resolve it for me. Polite, approachable and professional - that's how Eric made a real difference to my customer experience.
April 18, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mandeep, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Fast human help and problem solved
April 18, 2026
Unprompted review
Reply from NCP National Car Parks
Dear Michael, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Jay, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
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