Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
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Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4K reviews
Asks customers to review
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Great products
Great products, great service, head and shoulders above the NEOM products I have tried, I would encourage anyone who is thinking of trying to give them a go. You wont regret it and the smells are divine.
October 26, 2026
Thank you Neal's Yard!
Thank you Neal's Yard!! for the face cream and the face wash, I like them very much. I love the feel of my face and they smell is wonderful. TM.
October 20, 2026
Fantastic range of natural products…
Fantastic range of natural products using the finest ingredients , thank you Neal yard and company
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really positive first experience
Really positive first experience. Took time to listen to why I had come so that it felt like a bespoke treatment.
October 26, 2026
Reply from Neal's Yard Remedies
Thank you for sharing your feedback regarding your first visit.
It is wonderful to hear that you felt listened to and that your session was tailored specifically to your individual needs.
With Best Wishes
NYR
Efficient reliable service
Efficient reliable service
Very nice product purchased face moisturising cream for the first time after seeing an actress saying it’s really good
And I must say it is
so for sure will be asking for a refill in the near future :)
October 26, 2026
Reply from Neal's Yard Remedies
Thank you so much for your feedback, t is wonderful to know that the product has met your expectations, and we look forward to welcoming you back when you next purchase
With Best Wishes
NYR
Reply from Neal's Yard Remedies
Thank you so much for your lovely feedback. We are absolutely delighted to hear that you enjoyed your wonderful treatment and had such a positive experience with our friendly team.
With best wishes,
NYR
Smells delicious and high quality.
I've bought your high quality aromatherapy oils for many years and recently started treating myself to other ranges. I particularly like the Geranium & Orange Shower Gel, smells delicious and is kind to my skin. I also use the Damask Rose Facial Oil. I know rose oil products are a little bit pricy but it lasts ages and is so good for my mature skin.
October 23, 2026
Reply from Neal's Yard Remedies
Thank you so much for your wonderful loyalty over the years and for sharing your lovely experience with our different ranges.
It is fantastic to hear how much you are enjoying the delightful scent of the Geranium and Orange Shower Gel, and how gentle it is on your skin.
We are also thrilled that the nourishing Damask Rose Facial Oil has become such a beneficial and long-lasting treat for your mature skin.
Your kind feedback truly means the world to us.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are absolutely delighted to hear that you had a wonderful experience with both our helpful team and our fantastic range of products. Thank you so much for taking the time to share your positive feedback with us!
With best wishes,
NYR
Reply from Neal's Yard Remedies
We truly appreciate your wonderful feedback and are so pleased to hear you are happy with both our products and the excellent customer service you received. Thank you!
With best wishes,
NYR
Had no problems with tge delivery and…
Had no problems with tge delivery and collection. The items arrived as illustrated
October 23, 2026
Reply from Neal's Yard Remedies
Thank you so much for your wonderful feedback. We are delighted to hear that your order arrived exactly as expected and that the entire process was smooth and hassle-free.
With best wishes,
NYR
i was greeted warmly and my query…
i was greeted warmly and my query answered satisfactorily. Delighted with my purchase.
October 24, 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you received a warm welcome and that our St Albans team could assist with your inquiry. It is wonderful to know that you are absolutely delighted with your new purchase. Thank you so much for taking the time to share your lovely feedback with us!
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear that our Islington store team made you feel valued and took the time to look after you during your visit. Thank you for sharing your lovely feedback.
With best wishes,
NYR
Very helpful staff
October 21, 2026
Reply from Neal's Yard Remedies
Thank you for your kind words!
With best wishes,
NYR
Friendly knowledgeable staff and…
Friendly knowledgeable staff and really effective products.
October 23, 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our friendly and helpful York team and are enjoying our products.
With best wishes,
NYR
Lovely sales lady in the shop
Lovely sales lady in the shop. Went in to buy the divine smelling, germ killing hand spray but not in stock then left with Frankincense face cream!
October 23, 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you had such a wonderful experience with York team. While it is a shame your preferred Hand Defence Spray was out of stock, we hope you absolutely love your new Frankincense face cream and enjoy the beautiful benefits it has to offer. Thank you for sharing your lovely feedback with us.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear that our products provide such gentle care and comfort for your skin. Thank you so much for sharing your lovely feedback and for choosing us to support your skincare routine.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear you had a positive delivery experience!
With best wishes,
NYR
What a delight
What a delight, Neals Yard at Victoria Station. I expect it's been there for ever but it was my first visit. A delight 😊
October 23, 2026
Reply from Neal's Yard Remedies
We are delighted you enjoyed your first visit to our Victoria Station store. We appreciate your kind feedback and hope to welcome you back soon!
With best wishes,
NYR
Great products smell good and quickly…
Great products smell good and quickly delivered
October 23, 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you love our products and had a quick delivery experience.
With best wishes,
NYR
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