nedgia.es Reviews 

This kind of incompetence administering a public utility should be criminal. I am without gas in my house (with a two-year old) for two months owing to an internal error by Nedgia. Every time I call it is like talking to a goldfish.

Never have I come across such an incompetent company.
Their incompantancy knows no bounds.
From inability to manage contractors, giving incorrect location of buildings,leading to astronomical pricing for work,where work should have been done at cost. When confronted their excuse we only engage contractors as we work in a tower block in Madrid.
There is not one aspect that does not endear me to this company. It is so bad that this company does deserve to be in any form of business let alone being trusted as a gas supplier

The company cut off the gas yesterday because there hadn't been an inspection in 5 years, no call, I called their emergency line, they told me to call the scheduling line, very unfriendly, I'm still on hold after 30 minutes, and still without hot water

Today is officially 8 days we are without any hot water neither gas in our home, because we were unaware of this control to be done every 5 years. We noticed after they have cut the gas that the notification email was in our spam email and no calls or text were sent to our phone number to inform us. Not knowing anything about this control, we were 2 women in 1 house, of course we did not opened our apartment door to someone who called himself "gas guy". As our building's front door was open, the technician was still able to enter our building and cut our gas for "security" reason instead of knocking on our door and have the opportunity to let them do this check. Now we are waiting for more than a week for a technician to come to do this revision. The customer service is terrible, Laura (agent), Eduard (supervisor), are telling us every time we call, that someone is coming and no one does. Every day, they invent another fake appointment which does not let us go to our office, causing problems workwise, because this company is nothing but SHIT.
-Not able to pass to a supervisor
-Not able to give a real appointment
-Not able to provide gas installation services which is illegal.
-Not able to transfer call to the previous agent
This review, is to inform Nedgia that today, we have opened legal proceedings against Nedgia and for anyone that would like to contract with them, to do NOT.
Hoy se cumplen oficialmente 8 días que estamos sin agua caliente ni gas en nuestra casa, porque desconocíamos este control que hay que hacer cada 5 años. Nos dimos cuenta después de que han cortado el gas que el correo electrónico de notificación estaba en nuestro correo electrónico no deseado y no se enviaron llamadas o texto a nuestro número de teléfono para informarnos. Sin saber nada de este control, éramos 2 mujeres en 1 casa, por supuesto no abrimos la puerta de nuestro apartamento a alguien que se hacía llamar «chico del gas». Como la puerta principal de nuestro edificio estaba abierta, el técnico pudo entrar en nuestro edificio y cortarnos el gas por razones de «seguridad» en lugar de llamar a nuestra puerta y tener la oportunidad de dejarles hacer este control. Ahora estamos esperando más de una semana a que venga un técnico a hacer esta revisión. El servicio de atención al cliente es pésimo, Laura (agente), Eduard (supervisor), nos dicen cada vez que llamamos, que va a venir alguien y no viene nadie. Cada día se inventan otra cita falsa que no nos deja ir a nuestra oficina, causando problemas laborales, porque esta empresa no es más que una MIERDA.
-No son capaces de pasar a un supervisor
-No son capaces de dar una cita real
-No son capaces de dar servicios de instalación de gas lo cual es ilegal.
-No son capaces de transferir la llamada al agente anterior
Esta crítica, es para informar a Nedgia que hoy, hemos abierto procedimientos legales contra Nedgia y para cualquiera que quiera contratar con ellos, que NO lo haga.

The worst company from all Spain. I spend 5000 euro to make the gas installation inside my house and to respect there rules and from 5 months they dont connect me to the gas. First they forget to pay some taxes, after they said is summer and they are in holliday, and in september they realise thet dont pay all taxes to City Hall. Is a shame for all Spain this company.

Nedgia came to my house and removed my gas meter saying that it had a leak. They offer no assistance in getting a new meter, nor any guidance as to how to restore the gas supply. Customer service was snotty and dismissive to an English speaker who now has no hot water to take a shower. I'm told by Endesa it will take two weeks to get the hot water back. Nedgia is callously indifferent to my pleas for help. This is an unaccountable corporate monster that ought to be dissolved.