We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

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Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.
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United Kingdom
- www.neilson.co.uk
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Overall excellent experience
Overall excellent experience, staff worked hard to deliver a cracking holiday
Great customer service
Great customer service. Rebooked within 4 weeks if returning from a great week with Neilson as a sole traveller in Sardinia. Totally recommend. Great experience.
Good value for money off season
Good value for money off season. Easy to book. Website always honest
prompt telephone answering..a delight…
prompt telephone answering..a delight to talk to someone quickly rather then being kept on hold.
Both the people I dealt with were helpful and informative.
Your rep was very helpful in keeping the booking overnight when my bank declined payment for some unknown reason .
Great activities
Great activities, tennis team were knowledgable and great fun too.
All staff throughout the resort are really friendly and we enjoyed the trip so much, we booked another Neilsons holiday whilst sitting at the airport to go home.
Good booking experience
Good booking experience. Very polite and helpful customer service. Thank you.
she just was efficient
Rebecca went out of her way to get me…
Rebecca went out of her way to get me the date and and room I wanted.
The booking has been very straight…
The booking has been very straight forward and the information available really helpful with speedy responses to questions. Thankyou
The reservation team was very friendly…
The reservation team was very friendly made our reservation processs extremely easy and informative
Bit glitchy
It was very hard to book on a phone and I had to switch to the computer. That was a bit annoying. Also, the lead name had to match the payment details and that’s not very sensible as the lead may not be the payer. Surely you could have the option to change the billing address. Again, had to restart the whole process because of that.
It was very straightforward to book and…
It was very straightforward to book and fill out all required information.
I have already filled a review and I am…
I have already filled a review and I am awaiting your company reply.
Great enthusiastic helpful and kind…
Great enthusiastic helpful and kind staff
Great access to activities
Lovely food
Lovely location
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