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Neilson Active Holidays Reviews 

940
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff members who always go above and beyond to ensure a fantastic time. Guests thoroughly enjoy the delicious food, excellent resort facilities, and wide variety of fun activities available both on and off the water. Many people appreciate the seamless arrangements so much that they immediately book return trips for upcoming years. Some reviewers were not happy with the booking process, noting that it was sometimes difficult to clearly see available dates and prices. A few individuals also mentioned facing challenges when trying to organize complex cabin or hotel arrangements, leading to extra steps.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable across all resort activities.... See more

Booking process

Customers consistently note positive experiences with booking_process, describing the online system as... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting a great mix of relaxing and active... See more

Service

People report positive experiences with service, highlighting the supportive staff and well-organized... See more

User experience

Customers had positive experiences with user experience, finding the portal easy to navigate and simple to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

Rated 5 out of 5 stars

Great resort with lovely laid back social vibe . Beautiful setting. Remote Greece but for me that’s part of its charm. Great tennis and reality lovely MTB routes - lots through olive groves, vines etc... See more

Rated 5 out of 5 stars

The booking process was reasonably straightforward however it was not easy to see what dates and prices were available. Done choices on moving to next page would say your dates not available so slight... See more

Rated 5 out of 5 stars

Great activities, tennis team were knowledgable and great fun too. All staff throughout the resort are really friendly and we enjoyed the trip so much, we booked another Neilsons holiday whilst sitt... See more



Company details

  1. Tour Operator
  2. Beach Resort
  3. Luxury Hotel
  4. Ski Holidays
  5. Ski Resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

940 reviews

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4.6

All reviews

(940)

396 reviews in the last 12 months

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Rated 5 out of 5 stars

Resort is great

Resort is great. Staff are great. So many things to do. Love it. I always thought it was boring just coming back to the same place again but at this stage of life with a young child it just works.

June 1, 2026
Rated 5 out of 5 stars

Great resort with lovely laid back…

Great resort with lovely laid back social vibe . Beautiful setting. Remote Greece but for me that’s part of its charm. Great tennis and reality lovely MTB routes - lots through olive groves, vines etc. Fantastic tennis team and special mention of Alex - fabulous coach - and the whole bike team. Amazing set of lads and in particular Dylan. What a super star. Accommodation is slightly strange (from a design perspective) but comfy beds and well looked after by house keeping. Food was varied and plentiful and we had a really great week

May 24, 2026
Rated 5 out of 5 stars

Top team

The Neilson team made us feel welcome from start to finish. Enjoyed a range of sport and exercise throughout the week.

May 24, 2026
Rated 5 out of 5 stars

Hands Down the Best Family Holiday!

We keep rebooking with Neilson year after year, and for good reason—it is without a doubt our favourite family holiday. We’ve recommended it to friends and family who are now return customers too!

What we loved:
- The Location & Views: Absolutely stunning backdrop for a holiday.
- Non-Stop Activities: An incredible selection for both adults and kids. The fitness classes are excellent, and the kids' clubs are exceptionally well-organised and packed with fun. You will never be bored.
- The Food & Staff: Delicious meals every day and the staff are outstanding across the board.

We’ve all returned home relaxed, happy, and that perfect kind of "satisfied tired."

A minor hiccup:
The only letdown was that our room wasn’t exactly what we had booked, and we had an ongoing issue with the air conditioning during the week. However, management was fully aware of the situation and already had a plan in place to get it sorted right after our departure.

Despite the room issue, the overall experience was still a flawless 5 stars for us. We can’t wait for our next one!

June 2, 2026
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, able to check the flight departure and arrival times going and returning, when doing the initial holiday searching and comparing. Easy to understand what is included and what is extra. I like to be able to read about the activities available and also the type of bikes , hoe many courts there are etc.

May 26, 2026
Rated 3 out of 5 stars

Why give us the opposite of what we asked for?

Firstly, Neilson active holidays are a good concept (if you enjoy activities). However, we have been badly let down with unnecessarily poor service.
The resorts can be very noisy, so we request a quiet location on our latest visit to their Messini resort. Despite booking long in advance, on arrival this year we were placed in virtually the most noisy room in the resort (adjacent to the pool bar).
This level of indifference to customer requests is a definite downside.
Added to that we had a rat get into our room (not suggesting that this is standard for their holidays, but still an unpleasant experience).
Also, I am not sure about the competency of some of the waterfront staff, as we had several occasions where booms separated from masts.

May 6, 2026
Unprompted review
Rated 4 out of 5 stars

Good can be done anytime of day /…

Good can be done anytime of day / evening . Was bit difficult trying to book cabin for family of 4 and hotel room for 2 - ended up doing 2 seperate bookings so just hope we get to travel together . Easy to use discount code from recent trip on the booking form . Like the monthly payment option .

May 28, 2026
Rated 5 out of 5 stars

Amazing staff

Amazing staff, very friendly and helpful always willing to go the extra mile. Done lots of their holidays either on the beach or snow boarding and always had a great time… highly recommended

May 28, 2026
Rated 4 out of 5 stars

Fabulous

You have got so much just right and we are loving our time at Adakoy. Some feedback from our 16 year old daughter who has done other Neilson holidays in the past-it would be great for you to arrange perhaps a couple of teen get together during the week as she would prefer that to her parents having to introduce her to other teens.
Wouldn’t take much more man power or even suggest just something you offer during school holiday periods. Also, just a little feedback on my part due to two hour time difference the 730am classes feel too early when body clock is still on UK time. Understand it’s due to heat but the covered deck still allows for later classes.
Nikki who did yoga this am was brilliant!

May 18, 2026
Rated 5 out of 5 stars

Vounaki with Neilson

These are superb holidays in wonderful locations. We have just returned from another holiday in Vounaki and had a brilliant time playing tennis, sailing, cycling, swimming, canoeing and playing volleyball. The disco bingo was also brilliant. As usual the accommodation and meals were excellent 🤩

May 20, 2026

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