Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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Review summary
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What people talk about most
Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Garden furniture delivery
Great delivery guys (Alfi & Josh) and helpful customer service staff. My only gripe is that when buying an expensive garden table and chairs and rattan sofas and chairs, there are no covers with it and none available with Neptune to purchase after delivery but as always with Neptune, great quality and attractive products.
April 20, 2026
Unprompted review
Reply from Neptune
Dear Pippa, thank you for your thoughtful feedback. We’re so pleased to hear that Alfi and Josh, along with our customer service team, made such a positive impression and that you’re enjoying the quality and design of your furniture.
We’re sorry to hear your disappointment regarding covers. While we don’t currently offer these, we really appreciate you sharing your thoughts and will be sure to pass your feedback on to our team.
All my best,
Amy at Neptune Support Office
Workshop
I recently attended a fermentation workshop at Neptune. What an excellent event, made even better by the warm welcome from staff, the goody bag and the lovely cup of coffee they offered when I arrived.
It was a super morning in a relaxing setting and I learnt alot.
April 18, 2026
Unprompted review
Reply from Neptune
Hi there,
We're very pleased to hear you enjoyed the workshop on Saturday and thank you for your kind words. We hope to have another one in the diary soon so do look out for that on our Eventbrite page!
Many thanks, Bobby and the team at Neptune Bristol
Amazing service & quality
Having previously bought furniture from Neptune, we were looking for a consul table so visited the lovely Bury St Edmunds shop.
Maddie was very helpful and today our table was delivered by Dave & Callum. They were so polite and unpacked, checked the table and took all the packaging away. Thank you. As always, amazing service and excellent quality from Neptune!
April 21, 2026
Unprompted review
Reply from Neptune
Thank you so much for your kind feedback. Its so lovely to hear of your experience with Maddie and the delivery team.
We hope to see you again soon in store.
Kind regards,
Alice at Bury St Edmunds store.
Excellent demo on fermenting
Excellent demo on fermenting, Caroline knows her subject and makes it very accessible to all. Neptune looked after us really well. Thank you for organising and hosting.
April 18, 2026
Unprompted review
Reply from Neptune
Hello,
Thank you for taking the time to share your thoughts on our recent event. We're delighted to hear it was a positive experience and we'll be sure to pass on your feedback!
Many thanks, Bobby and the team at Neptune Bristol
The Neptune store in Farnham.
The Neptune store in Farnham.
We recently ordered furniture from the Farnham store.
Katrina was most helpful and tolerant of a change in colour on the chairs.
Then again when we asked for a delivery to our home in Portugal.
We now await delivery, hopefully, in July.
Thank you Katrina.
Kind regards,
Gilly and Gerd.
April 10, 2026
Unprompted review
Reply from Neptune
Hello Gilly and Gerd, thank you so much for taking the time to leave us a 5 star review. We're happy to hear that the ordering experience was smooth and helpful. We do hope you enjoy your furniture once it arrives! Best Wishes Sophie
New Henley Kitchen
If you are looking for a quality kitchen then look no further then Neptune. Our Henley kitchen cabinets look fabulous in our new kitchen and we couldn't be happier.
A big thank you to designer Fiona, project manager Rob and kitchen fitter Steve and all the team at the Bury St Edmunds store who are always so friendly and helpful.
Many thanks.
John & Alina
April 15, 2026
Unprompted review
Reply from Neptune
Dear John & Alina,
Thank you so much for your wonderful review. We’re delighted to hear how happy you are with your Henley kitchen and that it’s made such a positive impact on your new space.
It means a great deal to know that Fiona, Rob, Steve, and the Bury St Edmunds team provided such a friendly and supportive experience throughout your project. We’ll be sure to pass on your kind words to them.
Wishing you many happy moments in your beautiful new kitchen.
All my best,
Amy at Neptune Support Office
A huge thank you
A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix and match lots of combinations until we were really happy with our choice, and they were so great with our little ones whilst we tried to focus on the furniture shopping!
I’d also like to mention our delivery team Andre and Liam who arrived on time, unloaded and assembled the furniture swiftly, and took all the boxes away leaving me with a tidy house. They were great.
You were all really amazing, thank you!
February 7, 2026
Unprompted review
Reply from Neptune
Dear Katie, thank you so much for your lovely feedback, it truly means a lot to us.
We’re delighted to hear that Jo, Sarah, and Sian made your shopping experience enjoyable and stress-free, and that they could help you find the perfect combination for your dining space. It’s also wonderful to know they made things a little easier while you had your little ones with you!
We’ll be sure to pass on your kind words to Andre and Liam as well, it's great to hear they made the delivery and setup smooth and hassle-free.
Thank you again for choosing us, and we hope you enjoy your new dining table and chairs for many years to come!
All my best,
Amy at Neptune Support Office
The two ladies in the Cheltenham shop…
The two ladies in the Cheltenham shop were very friendly and helpful. Also they made us a cup of tea which added to the experience
April 16, 2026
Unprompted review
Reply from Neptune
Dear Ruth, we're happy to hear that the team members were friendly and helpful, and that you enjoyed the tea. Thank you for your positive feedback, we appreciate it!
All my best,
Amy at Neptune Support Office
Fantastic quality kitchen and amazing staff.
We recently had a Suffolk kitchen from Neptune at York, we are thrilled with the quality of the workmanship on the units and the kitchen finish has surpassed our expectations.
We also ordered the Edinburgh Double washstand which again is beautiful.
The staff at York including Khloe, Hayley and Kayleigh have been wonderful from the initial design experience to the final check in house and the service has been superb.
They have gone above and beyond when we have changed our minds on things along the way, nothing has been too much trouble.
The kitchen fitter and the guy who came to do the final paint on the units have all been great.
We would highly recommend Neptune.
April 6, 2026
Unprompted review
Reply from Neptune
Thank you, Mandy, for your wonderful and detailed feedback. We’re delighted to hear how pleased you are with your Suffolk kitchen and Edinburgh washstand, and that the quality and finish have exceeded your expectations.
It’s especially lovely to hear how well supported you felt throughout the process by Khloe, Hayley, and Kayleigh, and that the installation and finishing teams helped bring everything together so smoothly. We’re so pleased they were able to support you through the changes along the way and ensure everything worked perfectly in the end.
We really appreciate your recommendation and are thrilled you’re enjoying the finished result.
All my best,
Amy at Neptune Support Office
Very helpful and friendly staff.
Very helpful and friendly staff.
Goods that were purchased were wrapped securely.
April 17, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear the team were helpful and friendly, and that your items were carefully and securely wrapped for you. We hope to welcome you back soon!
All my best,
Amy at Neptune Support Office
I was at an event on fermentation…
I was at an event on fermentation hosted by the store. The staff were all lovely and the store is so beautiful. Strong recommendation from me 😊
April 18, 2026
Unprompted review
Reply from Neptune
Dear Irene, thank you for your lovely feedback. We’re so pleased to hear you enjoyed the fermentation event and felt so well looked after by the team. It’s great to know you enjoyed the atmosphere of the store as well.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
Replacement canopy for 30 year old base
The fact we could replace a parasol canopy that was 30 years old. The base and umbrella are in great condition, but over the last 5 years the top of the canopy has deteriorated. I’ve done a couple of patches but my patch this year, unfortunately, looked like I’d draped granny’s knickers over it. I went on Neptune website to buy a complete new rectangular parasol and saw they did stand alone canopies. I was a little dubious whether it would fit but it’s perfect. So pleased that a perfectly good parasol didn’t go to landfill.
April 11, 2026
Unprompted review
Reply from Neptune
Dear Sue, thank you for your lovely feedback. We’re so pleased to hear you were able to give your parasol a new lease of life and that the replacement canopy worked out perfectly. It’s great to know you found a solution that kept everything in good use and avoided unnecessary waste.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear Lea and Sean made your experience a positive one and took good care of everything for you.
All my best,
Amy at Neptune Support Office
Absolutely wonderful experience at this…
Absolutely wonderful experience at this Neptune. Missy was super helpful with our kitchen and all the staff were friendly, engaging and great fun. Could not recommend highly enough. Thank you Missy for all your expertise.
April 18, 2026
Unprompted review
Reply from Neptune
Dear Alexandra, thank you for your lovely feedback. We’re delighted to hear you had such a great experience and that Missy was able to support you so well with your kitchen plans. It’s wonderful to know the whole team helped make your visit enjoyable and engaging.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
Really positive experience Lee and…
Really positive experience Lee and Craig were very helpful and polite when delivering 2 chairs can’t praise them enough
March 10, 2026
Unprompted review
Reply from Neptune
Dear Justine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig made your delivery such a positive experience and took great care with everything. It’s wonderful to know their helpful and polite approach stood out to you.
All my best,
Amy at Neptune Support Office
Garden furniture
Sean and Sean delivered my garden furniture and I absolutely love it! They were both super friendly too
April 15, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear you’re loving your new garden furniture and that Sean and Sean made the delivery such a positive experience. It’s great to know they were friendly and helpful throughout.
All my best,
Amy at Neptune Support Office
Andre and Liam delivered our beautiful…
Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service…
They were punctual and insisted on unwrapping everything for us, and taking away all the rubbish.
We highly recommend them as part of the Neptune family.
April 15, 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear André and Liam delivered your garden furniture with such care and attention, and made sure everything was set up and cleared away for you. It’s great to know you had such a positive experience.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
Fiona from the kitchen design team was…
Fiona from the kitchen design team was absolutely amazing. She handled the process seamlessly creating a stress free experience, was extremely accommodating of all our requests and was always quick to respond to our questions with great advice. Thank you so much
April 17, 2026
Unprompted review
Reply from Neptune
Dear Cialann, thank you for your lovely feedback. We’re delighted to hear Fiona provided such a seamless and supportive experience throughout your kitchen design process, and that she was able to make everything feel straightforward and stress-free for you. It’s great to know her advice and responsiveness were so helpful along the way.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Brilliant !
Excellent service overall from Callum and Dave. Delivery was quick and well-organized, and the team kept me informed every step of the way. They were friendly, respectful, and took great care while moving the furniture into my home. Everything arrived in perfect condition, and the whole process was hassle-free.
April 14, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear Callum and Dave kept everything running smoothly and that your furniture arrived safely and in perfect condition. It’s great to know the whole process felt easy and well managed for you.
All my best,
Amy at Neptune Support Office
Professional and very helpful in…
Professional and very helpful in Belfast store. Joe was ace.
April 11, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback, Pamela. We’re so pleased to hear you had such a positive experience in our Belfast store and that Joe was so helpful during your visit. It’s great to know you felt well looked after.
All my best,
Amy at Neptune Support Office
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