Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Excellent!
Excellent service and delivery from André and Liam - they were very careful with the furniture, respectful and we couldn’t be happier with the overall experience from Neptune - 5 stars!
April 14, 2026
Unprompted review
Reply from Neptune
Dear Liliya, thank you for your lovely feedback. We’re so pleased to hear André and Liam delivered your furniture with such care and respect, and that your overall experience with Neptune was a great one. It’s wonderful to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Delivery guys really helpful and…
Delivery guys really helpful and product in perfect condition
April 16, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback, Mark. We’re so pleased to hear the delivery team were helpful and that your order arrived in perfect condition. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Footstool
Purchased via Bury St Edmunds branch who were very helpful
Then Evan & Nev delivered my Arthur footstool with care. I’m very happy with the it and it looks fab in my lounge
April 16, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear the team in Bury St Edmunds were helpful and that Evan and Nev delivered your Arthur footstool with such care. It’s great to know it’s found its place in your lounge and you’re happy with it.
All my best,
Amy at Neptune Support Office
Amazing product amazing service
Amazing, Product of the Best Quality. This is the second table we bought from Neptune the first one lasted 18 years and still going strong.
Excellent service lifetime warranty and the delivery was perfect thank you Ant and Ewan for assembling and bringing it all exactly to where we wanted how we wanted it
April 16, 2026
Unprompted review
Reply from Neptune
Thank you for your wonderful feedback, Dan. We’re delighted to hear your new table has been such a great addition, especially with your previous one still going strong after so many years. It’s also lovely to know Ant and Ewan delivered and assembled everything exactly as you wanted, and made the process so seamless for you.
We really appreciate your continued loyalty and support.
All my best,
Amy at Neptune Support Office
Service was excellent and both Sean &…
Service was excellent and both Sean & Lea made sure
I was happy with the product before leaving
Very happy with service & purchase
April 16, 2026
Unprompted review
Reply from Neptune
Dear Steve, thank you for your kind feedback. We’re so pleased to hear Sean and Lea made sure everything was just right before leaving and that you’re happy with both your purchase and the service you received. It’s great to know the experience felt smooth and well looked after.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Tracey, thank you for your kind feedback. We’re so pleased to hear you’re happy with your lamp and that it arrived just as described. It’s great to know you had a positive experience with your order.
All my best,
Amy at Neptune Support Office
Huge thank you to Jamie who helped…
Huge thank you to Jamie who helped manage some orders I had placed for some products. Extremely responsive and really helpful. Thanks Jamie!
April 14, 2026
Unprompted review
Reply from Neptune
Dear Jennifer, thank you for your kind feedback. We’re so pleased to hear Jamie was able to support you with your orders and provided such responsive and helpful service. It’s great to know everything was handled smoothly for you.
All my best,
Amy at Neptune Support Office
Absolutely brilliant item purchased…
Absolutely brilliant item purchased arrived swiftly, and really pleased with it.
April 15, 2026
Unprompted review
Reply from Neptune
Dear Diane, Thank you for your kind feedback. We’re so pleased to hear your order arrived quickly and that you’re really happy with it. It’s great to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Excellent delivery and construction.
Excellent delivery and construction.
April 15, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback, James. We’re so pleased to hear you were happy with the delivery and construction service and that everything went smoothly for you.
All my best,
Amy at Neptune Support Office
I recently ordered 4 stock barstools
I recently ordered 4 stock barstools, a very last minute purchase which I needed ASAP. I was helped by Emily at the Chesham store, who went above and beyond to make this happen for me, the service was exemplary. Emily was charmingly cheerful and helpful.
Ian Olley
April 9, 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback, Ian. We’re so pleased to hear Emily was able to help you in the Chesham store and make your last-minute order happen smoothly. It’s wonderful to know her cheerful and attentive service made such a positive difference to your experience.
All my best,
Amy at Neptune Support Office
Excellent Service as always.
Excellent Service as always from choosing and ordering product in Bath Store to considerate delivery by Kyle and Jason. Thank you.
April 15, 2026
Unprompted review
Reply from Neptune
Dear Sarah, thank you for your kind feedback. We’re so pleased to hear you had another excellent experience, from choosing your product in our Bath store through to the considerate delivery from Kyle and Jason. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Annie couldn't have been more helpful…
Annie couldn't have been more helpful over the phone, and then in store as well.
April 13, 2026
Unprompted review
Reply from Neptune
Dear Stan, we're happy to hear that Annie was so helpful to you! Thank you for sharing your positive experience with us.
All my best,
Amy at Neptune Support Office
First class delivery
The whole experience from on line order to delivery was first class, thanks to Alfi and Josh for delivering and building our garden furniture. Great job
April 15, 2026
Unprompted review
Reply from Neptune
Dear Steve, thank you for your kind feedback. We’re so pleased to hear your experience from ordering through to delivery was first class, and that Alfi and Josh did a great job assembling your garden furniture. It’s wonderful to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Delivery of outdoor furniture
Alfi and Josh just delivered and assembled our outdoor furniture and parasol.. they were extremely courteous and friendly, professional, knew what they were doing, left no trace, gave us updates on their ETA and were just thoroughly helpful and excellent humans - thanks chaps!
April 15, 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback, Alan. We’re so pleased to hear Alfi and Josh delivered and assembled your outdoor furniture and parasol so smoothly and with such care. It’s great to know they kept you updated and made the whole process straightforward and stress-free.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Order promptly delivered
Order promptly delivered. I’m so pleased with the wall lights I ordered! Beautiful design and very good quality. Thank you
March 23, 2026
Reply from Neptune
Dear Alison, thank you for your kind feedback. We’re so pleased to hear your order arrived promptly and that you’re happy with your new wall lights. It’s great to know you’re enjoying both the design and quality.
All my best,
Amy at Neptune Support Office
Brilliant
Dear Neptune,
Nev and Dave were absolutely wonderful with the delivery. They went out of their way to make sure I was completely happy with my beautiful furniture and took care of everything for me.
Best wishes
Norma S
December 11, 2025
Unprompted review
Reply from Neptune
Dear Norma, thank you for your lovely feedback. We’re so pleased to hear Nev and Dave took such great care with your delivery and made sure everything was just as you wanted. It’s wonderful to know you’re happy with your new furniture.
All my best,
Amy at Neptune Support Office
Fantastic information & advice
I received some really informative advice regarding a very small purchase of a maintenance product. I am so impressed with the level of customer service & information.
April 11, 2026
Unprompted review
Reply from Neptune
Dear Ali, thank you for your kind feedback. We’re so pleased to hear you received helpful and informative advice, even for a smaller purchase. It’s great to know the level of service and care made such a positive impression.
All my best,
Amy at Neptune Support Office
I regularly shop here
I regularly shop here, at least once a month, and I wanted to take a moment to share how wonderful my experience has been, especially thanks to Harpreet Karen.
She is incredibly friendly, professional, and has such great taste. Her recommendations are always spot on, and she genuinely makes shopping an enjoyable experience. Even when I don’t plan to buy much, her positive attitude and helpful advice often encourage me to pick something up.
As someone who runs a business myself, I truly understand how valuable a team member like her is. She is a real asset to the company, and I sincerely hope she is recognised for her excellent work.
Thank you for consistently providing such a pleasant shopping experience
April 14, 2026
Unprompted review
Reply from Neptune
Dear Fatemeh, thank you for your thoughtful feedback and for your continued support. We’re delighted to hear you consistently enjoy your visits and that Harpreet has helped make your shopping experience so positive. It’s especially lovely to hear how much you value their approach and guidance.
We really appreciate you taking the time to share this, and your comments will be passed on to the team.
All my best,
Amy at Neptune Support Office
Fantastic service
The Neptune outlet staff are always so helpful and Jenny goes above and beyond to assist and made my purchase so easy. The delivery team, Shane and Joe, delivered the Ophelia footstool and were a delight, so polite and friendly.
April 14, 2026
Unprompted review
Reply from Neptune
Dear Mrs Gayner, thank you for your lovely feedback. We’re so pleased to hear you had such a positive experience in our outlet and that Jenny was able to make your purchase so easy for you. It’s also great to know Shane and Joe delivered your Ophelia footstool with such care and friendliness.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Great service delivering and assembling…
Great service delivering and assembling a table. Nothing to much trouble for Kyle and Jason who were excellent.
April 13, 2026
Unprompted review
Reply from Neptune
Dear Stuart, thank you for your kind feedback. We’re so pleased to hear Kyle and Jason delivered and assembled your table with such care and made everything straightforward for you. It’s great to know their helpful approach stood out.
All my best,
Amy at Neptune Support Office
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