After disputing to withdraw my first winning they gave me a hard time to verify all my documents. But after the first withdrawal the process less than a day to process my other withdrawals keep it up... See more
Company replied
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Never known a casino like it. So difficult and constantly jumping through hoops, theyll often stop you playing but allow you to deposit, or stop you depositing despite being no where near any limits,... See more
Company replied
Netbet offer very regular promotions involving free bets and are always very helpful if I have trouble finding my free bet. (Betting apps can be quite difficult to negotiate!) There are a few dod... See more
Company replied
Great customer support! I didn't receive my welcome bonus because I forgot to opt in before making a bet. However, the support agent Max was extremely helpful and understanding. He made an exception f... See more
Company replied
Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
You should know
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ever since winning
Ever since winning, all my bonus spins have been 8-9 out of 10 empty, every single one!! £1.50 & £2 bonuses. That’s not random generated, that’s making sure nothing else is won until the site gets the money back you won. It’s definitely Opened my eyes a lot about this site!!
What a shock another 2 bonuses 14 out of 15 empty, that is NOT random.
More bonuses 9 out of 10 empty, same old reply all the time from this site. It’s definitely rigged
November 6, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Paige,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness.
The outcomes are not influenced by previous results or individual account activity.
Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Never known a casino like it
Never known a casino like it. So difficult and constantly jumping through hoops, theyll often stop you playing but allow you to deposit, or stop you depositing despite being no where near any limits, and everytime you get no communication as to why - you could leave it for days and you have to chase them. It’s not worth the hassle and the interrogation, use a different casino.
November 5, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Lydia,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has left you feeling frustrated, particularly regarding the restrictions you encountered and the lack of communication surrounding them.
We appreciate how important it is to receive clear updates when an account is subject to any restrictions. We would welcome the opportunity to review your experience and look into the concerns you have raised.
Please contact our team at uk-support@netbet.co.uk so we can look into this further.
Best regards,
The NetBet Team
After disputing to withdraw my first…
After disputing to withdraw my first winning they gave me a hard time to verify all my documents. But after the first withdrawal the process less than a day to process my other withdrawals keep it up and thank you
November 5, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Liam,
Thank you for sharing your experience!
We understand that the initial verification process may have felt challenging, and we appreciate your patience while the necessary checks were completed.
We’re glad to hear that your subsequent withdrawals have been processed within less than a day.
Your feedback means a lot to us, and we hope to continue providing you with a smooth experience!
Best regards,
The NetBet Team
Some of the lowest RTP slots I've ever…
Some of the lowest RTP slots I've ever played. Pretty much every other website offers higher RTP.
November 3, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Robbie,
We’re sorry to hear that you’re disappointed with the experience you've had with our casino games.
We’d like to clarify that the Return to Player represents the theoretical percentage of stakes a game is expected to return to players over a very large number of spins. Individual results can vary considerably, and RTP does not guarantee a particular return during any individual playing session.
The available RTP versions may also vary between games and providers. We appreciate your feedback and take your comments regarding game performance seriously.
Thank you for sharing your experience.
Best regards,
The NetBet Team
Account closed and withdrawals still…
Account closed and withdrawals still unpaid after 10 days
I’ve been waiting since 21 October for NetBet to return my outstanding funds, which total approximately £600.
My account was subsequently closed, and NetBet support has repeatedly told me that technical issues are preventing them from processing my withdrawals.
Despite numerous emails, I’ve been given no timeframe for when my money will be returned. I’ve even provided alternative bank details, but the issue remains unresolved.
It’s extremely frustrating to have my own funds inaccessible for this length of time with no meaningful explanation or resolution.
I’m now escalating this as a formal complaint and will update this review when the matter is resolved.
October 22, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Arthur,
We’re sorry to hear about the frustration and inconvenience caused by the delay in processing your outstanding withdrawals.
We appreciate how concerning it can be to have access to your funds delayed, particularly when you have already provided alternative bank details and have been waiting for an update.
We acknowledge your concerns regarding the technical difficulties affecting the processing of your withdrawals and the lack of a clear timeframe. Please be assured that we take matters involving outstanding customer funds seriously and appreciate the importance of resolving such situations as promptly as possible.
Please contact us at uk-support@netbet.co.uk, quoting your account details and referencing this review, so we can direct your concerns to the appropriate team.
Thank you for your patience.
Best regards,
The NetBet Team
Very responsive…
Customer service was very responsive and quickly resolved the issue.
October 31, 2026
Reply from NetBet.co.uk
Hi Derek,
We’re glad our customer service team was able to step in quickly and resolve the issue for you. It’s great to hear that you had such a smooth experience getting the matter sorted.
If you ever need assistance again, please feel free to contact us at uk-support@netbet.co.uk. Our support team will be happy to help.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We appreciate you taking the time to leave us a rating!
If you have any questions or experience any difficulties with phone verification, please do not hesitate to get in touch with our support team at uk-support@netbet.co.uk. We’ll be happy to assist.
Best regards,
The NetBet Team
missing freebet sometimes but the CS is…
missing freebet sometimes but the CS is great to sort things out
November 1, 2026
Reply from NetBet.co.uk
Hi Karjen,
We’re glad our customer service team has been able to assist whenever an issue has come up. It’s good to hear that your queries have been handled well and that you’ve had a positive experience with the support provided.
If you ever need help again, please do not hesitate to get in touch with us at uk-support@netbet.co.uk. Our support team will be happy to assist.
Best regards,
The NetBet Team
A Total Joke!
Let's just say this pathetic little company is not worth bothering with. I closed my account and saved myself money and trouble. Enough said!
October 30, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Lou,
We’re sorry to hear that your experience with NetBet has left you feeling this way.
We regret that we were unable to meet your expectations and that you ultimately decided to close your account.
We appreciate you taking the time to share your feedback, as it helps us understand where we can improve our services.
If there are any outstanding concerns you would still like us to address, please feel free to contact our team at uk-support@netbet.co.uk.
Best regards,
The NetBet Team
Amazing support from Max!
Great customer support! I didn't receive my welcome bonus because I forgot to opt in before making a bet. However, the support agent Max was extremely helpful and understanding. He made an exception for me and credited the bonus manually. Excellent service, thank you!
October 28, 2026
Reply from NetBet.co.uk
Hi Michael,
We’re glad Max was able to help with your welcome bonus and make the experience a positive one! We’ll be sure to pass your kind words on to him.
If you ever need assistance again, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Played here few times.. Garbage/Rigged/Bent
Played here few times. Sure its fixed. You get close to the big money then you go out. Also sure people can see your cards. They just give you enough prizepool to keep u playing. Online poker is dead and this joint is a scam for sure. Wouldnt waste your time. I was in a tourney where the had a rolling 3 and half hour late joining process going on. this opens the flood gates to corruption. Got to say this is far the worse poker room script.
October 28, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Angelo,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Georgi,
We’re pleased to hear that you received prompt and helpful assistance. Making sure our customers can get the help they need without unnecessary delays is important to us.
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Responded immediately to an issue I had…
Responded immediately to an issue I had on live chat, good customer service, no complaints.
October 26, 2026
Reply from NetBet.co.uk
Hi Alun,
Getting help straight away can make all the difference, so we’re pleased our team was able to sort out your issue promptly.
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Problem with a promotion, fixed quickly
The live chat agent, Nick credited a missing free bet quickly
October 25, 2026
Reply from NetBet.co.uk
Hi Duk,
We’re delighted to hear that Nick was able to quickly resolve the issue and credit your missing free bet. We’ll be sure to pass your kind feedback on to him!
Thank you for taking the time to share your experience. We really appreciate your feedback!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
my first dealings with a real agent…
my first dealings with a real agent were easy and issue solved, site is easy and safe
October 23, 2026
Reply from NetBet.co.uk
Hi,
We’re happy to hear that your first interaction with a live agent went smoothly and your issue was sorted out. It is also reassuring to know that you find our website easy to navigate and feel safe using it.
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Customer Service is quick to reply and…
Customer Service is quick to reply and very helpful
October 23, 2026
Reply from NetBet.co.uk
Hi Ainsley,
We’re glad to hear that you’ve had a positive experience with our customer service and that your queries have been handled quickly and helpfully. Thank you for sharing your kind words with us!
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk. They’ll be happy to help.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hello,
We’re delighted to hear that you’re enjoying our app and have had a positive experience with our team!
Thank you for your kind words and for taking the time to share your feedback.
If you ever need any further assistance, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to help.
Best regards,
The NetBet Team
More then 1 week my account blocked…
More then 1 week my account blocked pending withdrawal i have money in my account as well
They suddenly blocked my account send them so many emails chat them as well they r doing nothing
This site not trusted
They don't have customers service phone as well
October 16, 2026
Unprompted review
Reply from NetBet.co.uk
Hi Saad,
We’re sorry to hear about the frustration caused by the situation and the difficulties you’ve experienced in obtaining an update.
We’d appreciate the opportunity to look into your concerns and help clarify the matter. While we do not offer telephone support, our customer service team is available via live chat and email.
Please contact us at uk-support@netbet.co.uk, quoting your account details, so that your concerns can be directed to the appropriate team for further review.
Thank you for your patience.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Tayyaba,
It’s always encouraging to hear that our customers feel supported and find our assistance useful. Thank you for sharing your kind words with us!
If you ever need assistance again, please do not hesitate to contact our support team at uk-support@netbet.co.uk. They will be happy to help.
Best regards,
The NetBet Team
Can't withdraw
I deposited £250 and played around with Netbet and when i tried to withdraw , they want me to provide proof of payment, bank statement, selfie of myself, proof of ID. Might as well take my house at this point, wtf. This company is a joke and avoid at all costs. What a scam. I just want my money back and they're withholding my £240.
October 22, 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
We understand your frustration regarding the documentation requested as part of the verification process. While we may occasionally request documents to meet our verification and regulatory obligations, these requests are made before a withdrawal is submitted.
We would appreciate the opportunity to look into your concerns further. Please contact our support team at uk-support@netbet.co.uk, and we’ll be happy to assist you.
Best regards,
The NetBet Team
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