Net Curtains Direct Reviews 

4,792
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty, perfect fit, and excellent workmanship. The ordering process is frequently highlighted as easy and efficient, with many appreciating clear instructions and helpful communication. People consistently experienced fast and prompt delivery, often receiving orders quickly and well-packaged. However, some customers noted products occasionally did not match their order, citing incorrect hemming, wrong measurements, or inconveniently sewn labels. A few other people also felt that the color of their curtains was not as expected, describing white items as having a blue or lilac tint.

What people talk about most

Product

Consumers find product quality to be largely positive, with many expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is consistently... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company so helpful and for those of you who don't do metric (like me ) you just put your measurements in inches & they convert it for you . The Net Curtains are beautiful brilliantly white... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

I found it easy to order the nets, just measured my windows, filled in the details online, added a few extra details such as did I want them hemmed at the sides and then was quoted a price. Once my or... See more

Rated 5 out of 5 stars

Very good price and definitely worth paying extra to have the sides hemmed. What I liked was that they left a gap for the curtain rod to feed through - with other companies I have had to cut the mater... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(4,792)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Even though one item was missing from my large order, as soon as I emailed to let them know, it was in the post and arrived the next day.
My house now looks bright, clean and cheery with lovely new net curtains.
I am a very satisfied customer, would highly recommend.

January 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

We ordered new nets for all our windows, so it was quite a big order. The net we chose was made to measure so each drop was slightly different. When they arrived they were well packaged with each net carefully labelled. Each net was finished beautifully and fitted perfectly. We are absolutely delighted. From ordering to getting the nets delivered was just about 2 weeks. Very efficient service. Special mention to Lauren whose name was on each curtain. Superb work, Would definitely use again and recommend to anyone

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for a speedy service

Thank you for a speedy service. I ordered some voile curtains for a Victorian sash window, they came with the header tape (sorry don't know the name for where you thread through the curtain rod) and were hemmed. Good quality voile.
I would thoroughly recommend.

December 10, 2024
Unprompted review
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Rated 3 out of 5 stars

Net Curtains Direct offers a decent…

Net Curtains Direct offers a decent range of net curtains with easy ordering and prompt delivery. I ordered the ZOE net curtain, which arrived earlier than expected. While the floral and trellis design with a zig-zag hemline is nice, there were a few minor issues, but their customer service was responsive and resolved it without hassle. Overall, an average experience with room for improvement.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

The website was clear to understand and ordering straight forward. The curtains fit well and look great. No problems

October 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent all round

Excellent all round. Ordered twice. Ordering online was a breeze and the guide provided for ordering net curtains was clear and helpful. The net curtains were great quality and packaged well. I also received helpful updates on the processing of my order.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful, I ordered which was a very easy process and within 2 days have been delivered in perfect condition and required measurements. I would definitely recommend them!!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Quality and speedy delivery

We had a tiny room but the curtains were excellent quality and beautifully finished. Website made it easy to order. The speedy delivery was great and has made the room look so much better in time for Christmas.

November 18, 2024
Unprompted review
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Rated 1 out of 5 stars

POOR SERVICE

Recently ordered two net curtains, not cheap!
When they arrived there was only one curtain in package. Phoned them immediately to be told they would let me know after contacting their sewing room. Three days later I phoned again they still hadn’t spoken to sewing room. Another four days nothing from them no curtain.
I WOULD NOT RECOMMEND THIS COMPANY AND WILL NEVER USE AGAIN.

October 23, 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Lynda,

Thank you for your feedback and we are sorry to hear that a curtain was missing from your order. Please be assured that despite our Made to Measure orders being made and packed by real people (who do occasionally make mistakes) having a curtain missing from an order is highly unusual so we do apologise for this.

Where the curtains you ordered were completely custom made, this does mean that a dispatching a replacement isn't instant.
We note that we received notification of your on a Friday regarding the missing curtain and we had an update from the workroom confirming the remake on the Monday (the next working day).
The workroom had the missing curtain custom made for you. This then underwent it's final checks and was dispatched to you within 6 working days and sent using a Royal Mail First Class service to ensure this reached you as quickly as possible.

From looking at the tracking, this order was then delivered by Royal Mail for you the following day.

Once again, we do apologise for one of your curtains being missing from your order.

Kind Regards
The NCD Team

Rated 1 out of 5 stars

The quality of the stitching for the…

The quality of the stitching for the price was terrible! I had planned to buy more but will find them elsewhere. So expensive for the quality of the stitching!

October 18, 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Robyn,
We're sorry to hear that you aren't happy with the stitching on your order. Can we please ask whether you have contacted us regarding this prior to leaving a review?

Unfortunately we cannot locate an order in your name.

So that we can verify that this was ordered through us and also enable us to help you with this issue please email us at hello@netcurtainsdirect.com with your order number and some images of the issue we'd be more than happy to look into this and assist you.

Kind Regards
The NCD Team

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Rated 1 out of 5 stars

waste of money

i bought some net curtain rods, stick on net curtain hooks and supports, i put them up today and
the hooks fell off within hours of them being put up.
don't buy them they are a complete waste of money

November 2, 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Derek,

Thank you for your feedback. We're sorry to hear that the sticky hooks didn't work for you. This is very unusual to hear. Can I please ask whether you contacted us regarding this prior to leaving a review?

To enable us to better assist with this issue, can we please ask you to provide us with your order number?
Can we please also ask whether the area was thoroughly cleaned before applying the sticky hooks?
We also recommend (both on the product page and on the leaflet in with your order) that the hooks be left up for 24 hours before using. Was this done?
Lastly, can we please ask about the curtains being hung? We advise that the Net Curtain Rods are suitable for lightweight nets and voiles. If the curtain being hung is long in the drop, particularly wide or heavier than a standard net or voile this would also impact the efficiency of the hooks.

If you'd like to email us with the above details we'd be happy to see if we can assist further with this for you.

Kind Regards

The NCD Team

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