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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were unhappy with their experience overall. Customers frequently expressed significant dissatisfaction with the service, often describing it as problematic and unreliable. Many people reported issues with customer support, finding it unresponsive, unhelpful, or non-existent. A major concern revolved around the payment and credit system, with instances of credits not being received, unexpected charges, and difficulty removing payment methods. Furthermore, numerous accounts and websites were suspended or shut down without prior warning, leading to lost work and frustration. However, some customers also noted that the platform can be good for starting small, easy, or static websites, such as student portfolios or minor projects.

What people talk about most

Website

Clients share negative opinions on website experiences, with many expressing frustration over unexpected... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as non-existent or... See more

Service

Users describe negative interactions with service, with many reviewers calling it "garbage" and the "worst... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over credits not being... See more

User experience

People report ambiguous experiences with user experience, with some finding it amazingly efficient and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good for starting small and easy websites. Otherwise terrible. The ai credits run out half way through runs (even with remaining credits), and the ai does no work, therefore losing all the money spent... See more

Rated 1 out of 5 stars

I am here just to say Netlify is a terrible platform and may turn into a nightmare if not used wisely. The most annoying feature is the limitation on build numbers. As a developer and part of CI/CD, y... See more

Rated 1 out of 5 stars

I am disgusted by your service. I upload an update to my website and instead of notifying me that I'm about to go over some made up and impossible to calculate credit limit, instead of blocking my upl... See more

Rated 1 out of 5 stars

Netlify is a terrible vendor platform. I moved my account to Netlify and my projects have been paused since I did. They charge you for everything except helping me sell my products. I wish I had remai... See more


Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform
  4. Web Hosting Company

Information provided by various external sources

It features continuous deployment from Git across a global application delivery network, serverless form handling, support for AWS Lambda functions, and full integration with Let's Encrypt.


Contact info

1.8

Poor

TrustScore 2 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(64)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A scam

A scam
No possibility to connect and ask personnal informations to solve the issue... this is really suspicious

November 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you Netlify

I've used Netlify to host some small personal projects in the past. Shortly before the time of this writing, I'd considered using Netlify for its custom domain services. The process of getting a custom domain was quick and painless. Additionally, it is a great feeling knowing I can use a Github repository to update my website.

Thank you so much Netlify!

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

netlify doesn't care about their users

The platform doesn't care about their users. I've created an account, and it got suspended right after the creation. I then went to check the forums, and I was surprised to see tens of threads having the same issue. The most common response to this issue was always along the lines of: "If you want to host your site, you're better of going with another hosting" or "it doesnt hurt them to suspend an account of someone they dont think will transfer to a paying user". This was my 5 minute experience, and it was all i needed to never reccommend the service. The way to get your account unsuspended is to either
1) verify with stripe, which let me remind you, is for a FREE service.
or
2) send them an appeal ticket.
Now, what do they do with these appeal tickets? They (their AI, most likely) closes it in an instant. There is absolutely no chance a human could read it in the time span between i sent it and when it got closed.

August 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Data thieves - they expect you to provide ID scans just to get a free account

Update:

Yeah, they claim my account was fraudulent, without even speaking to me, and with absolutely no basis in fact. Pathetic, cowardly, stupid little company. I hope they fail miserably.

-------------------------------------------------------------

Original review:

Cannot even create a free account, without providing identification data to some 3rd party payment provider. This is extremely fishy, irresponsible, and evil requirement.

October 29, 2023
Unprompted review
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Rated 5 out of 5 stars

I've been using netlify for over a year…

I've been using netlify for over a year now and its still awesome!
The only problem I'm having sometimes is max of 10 seconds timeout on netlify functions, and also running puppeteer, so I have to find other solutions for these specific uses. but other than that I love Netlify, I use it every day.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great Deployment & Hosting for React Websites!

For more than a year I have used Netlify to deploy and host several React webpages and it has been way easier, compared to other options (including Github and Gitlab pages). Of course the initial set-up might take a bit of time as with any deployment, but once set-up, and connected to a repository the CI-CD is perfect!
It is easy do add custom domains, subdomains and URL paths.
There is tons of resources online on how to use Netlify or how to tackle any problems there might be. Will be my main choice for deployment and hosting for now.

October 11, 2022
Unprompted review
Rated 1 out of 5 stars

Take your business elsewhere.

Take your business elsewhere.
With Netlify, you get what you pay for, which is very little. Their software requires significant troubleshooting even in the simplest situations, and if you're considering asking for help on their support forums, don't bother. Luke Lawson will snipe the conversation because he's chronically online, and provide low-quality support with a large dose of condescension and passive-aggressiveness.

October 12, 2022
Unprompted review
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Rated 1 out of 5 stars

Pure Scum, Avoid Cancerous Dark Patterns

They used to be so great, now they are just pure scum. Make it impossible to cancel with an impossible navigational maze. Dark patterns everywhere. Avoid this company like the plague they have become. Will be issuing chargebacks, this company has to be punished for its illegal practices. 🖕

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend using it!

Simple to use with loads of tutorials on setting up with most or not all Domain Hosting places.

I love the free version and don't plan on stopping using Netlify anytime soon.

Highly recommend using it!

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Allows anyone to have a website running in no time and with no cost. Additional features like Forms allow websites to scale in complexity without much hassle.

November 13, 2021
Unprompted review
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Rated 5 out of 5 stars

One of the best tools out there

One of the best tools out there. It's cheap, it's fast, it gives free https, and the only catch is that they make money once you scale your site up. Still, it's so easy and hassle-free that it's worth it.

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Love it

Love it. Have been using since 3 years and I can vouch it's best in the market. Easy Integration even for people without much coding experience. Long way to go!!!?

May 5, 2021
Unprompted review

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