New Era Cap  Reviews 

14,312
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,209 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the fantastic variety of cool designs available for the caps. Reviewers consistently mention that shipping is remarkably fast and packages arrive safely protected to ensure everything stays in perfect condition. Some people were dissatisfied with the inconsistent sizing, noting that hats bought in the same size often fit very differently. A few consumers also experienced frustrating issues with order fulfillment, reporting that they received incomplete packages with missing items. Others noted occasional delivery delays and problems caused by external couriers handling the shipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the fantastic quality and great designs of the... See more

Quality

Consumers find quality to be extremely positive, highlighting fantastic and well-made products. Reviewers... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive quickly and on... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Reviewers mention positive feedback about service, highlighting brilliant experiences with prompt, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have no problems with NE caps , The caps are fantastic, and good quality and great designs….. my problem is who they use to deliver……DPD….. awful That’s the only reason I have stopped ordering……... See more

Rated 5 out of 5 stars

This was my first purchase and nearly everything went well. The T shirt was delivered on time was good quality and fitted perfectly. The only slight downside was the tracking went wrong and informed... See more

Rated 5 out of 5 stars

This company is doing a fantastic job. The product quality is top-notch and exactly as described on their website. On top of that, the shipping was incredibly fast, and everything arrived safely packe... See more

Rated 5 out of 5 stars

Always quality Good caps good selection good as anyone else’s price. Relatively prompt delivery. Dpd pretended they tried to deliver with a time window so I sat waiting looking over the drive. That... See more



Company details

  1. Headwear Store
  2. Baseball
  3. Basketball Club
  4. Clothing Store
  5. Football Club

About New Era Cap

Written by the company

new era

New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back 100 years.

We are the official on field headwear provider for the teams in the MLB, NBA and NFL.

Other sports we have products for include football, motorsports, and rugby. We provide headwear for the likes of New York Yankees, LA Dodgers, Chicago Bulls, LA Lakers, Las Vegas Raiders and more!

Within these teams we have a range of headwear styles for everyone, these include:

- Our iconic 59FIFTY Fitted Cap
- Trucker Caps
- 9FORTY Adjustable Cap
- 9FIFTY Snapback Cap
- Beanie Hats
- 39THIRTY Stretch Fit Cap
- 9TWENTY Adjustable Cap

We also have a large range of exclusive clothing and accessories for all our different teams, from hoodies & sweatshirts, t-shirts, tops, vests, jackets, joggers, track pants and shorts.

Make sure you sign up to our emails today and receive 15% off your first order and be the first to hear about all the latest exclusives!

Click Here to Shop at New Era Cap now!

SHOP NEW IN SHOP HEADWEAR SHOP APPAREL SIGN UP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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4.2

All reviews

(14,312)

2,327 reviews in the last 12 months

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Rated 5 out of 5 stars

Williams T Shirt

This was my first purchase and nearly everything went well. The T shirt was delivered on time was good quality and fitted perfectly. The only slight downside was the tracking went wrong and informed me that the delivery had been made the day before, but a phone call to your Milton Keynes office and a very helpful lady put my mind at rest telling me the parcel had only just left Belgium.

July 27, 2026
Rated 1 out of 5 stars

Outsourcing, poor sizing, poor quality control

Outsourcing, poor sizing and poor quality control. I've been collecting these hats for over a decade now and the quality control is abysmal, the sizing is awful. Hat sizes that used to fit me is gambling now and I am anti-gambling.
So I have to hope a wish that the hat (that is my head size) will fit me when it arrives, because they are so inconsistent with their sizing.

I'm at the point where I've decided I'm going to stop wearing hats altogether and stop supporting this company.

I have a hat from 13 years ago and the fit is perfect, hats bought now in the exact same size are either too small or too large. It makes absolutely no sense and I'm tired of their customers accepting these business practices.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

The New Era online is to be avoided

The New Era caps are beautifully made but I definitely wouldn’t buy online again. The m/l was too small, the l/xl was in one case a bit too big and another case massively oversized. I’ve lost nearly £12 in shipping not being refunded and it takes a month to get a refund. I do like their hats and in store I found an l/xl that fitted perfectly, but online it’s a disaster which left me out of pocket.

July 24, 2026
Rated 5 out of 5 stars

Caps are great quality

Caps are great quality. Packaged and delivered in a way that ensures they arrive in super condition. Exactly as the website indicates. Will definitely be ordering again. A company that delivers on what they promise. Thank you.

July 27, 2026

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