NewWay Car Hire Ireland Reviews 

914
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the extremely friendly staff and the exceptionally smooth, efficient pick-up process located right outside the airport terminal. Consumers also deeply appreciate the transparent, all-inclusive pricing model which ensures absolute peace of mind without hidden costs or surprise fees for insurance. However, some customers also noted minor vehicle wear and tear, including visible exterior scratches, dings, or interior cleanliness issues upon collection. A small group of travelers experienced unexpected mechanical troubles, battery failures, or flat tires that significantly disrupted their holiday journeys.

What people talk about most

Service

People report positive experiences with service, describing the pickup process as smooth, fast, and... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing opinions... See more

Price

Reviewers mention positive feedback about price, noting that everything is fully included in one transparent... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Location

Users describe ambiguous interactions with location, balancing praise for convenient airport pickups against... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

Very transparant way of booking and trustworthy appearance. A bit surprising was the need of info when returning the vehicle. During our more then 1000 km’s we encountered one little stone on our wind... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

914 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(914)

404 reviews in the last 12 months

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Rated 5 out of 5 stars

Fully comprehensive price, great service, great price!!!

Fully comprehensive price and one of the most competitive prices quoted at Dublin Airport. Great to have NO worries or large credit card deposit when full insurance is included. I have already recommended them to family and friends. No need for a credit card (just a debit card for the fuel deposit). Car was clean, pick-up desk at the airport arrivals terminal and car collection outside the airport arrivals in the short-term car park (no waiting...no car park bus etc). Highly recommended!!!!

March 18, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi AnnMarie,
Thank you for your great feedback and kind recommendations. We hope to see you again soon!

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Rated 5 out of 5 stars

Love renting from New Way

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to see the parents in Galway. Honestly, great cars, great experience. Will see ye in September please God!

March 12, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Ciaran,
Thank you so much for the great review. It's a wonderful start to a Saturday morning. It's a pleasure to rent to you and we hope to see you again soon!
Kind Regards,
Edel

Rated 5 out of 5 stars

Brilliant concept and well executed

Brilliant concept and well executed. I resist hiring everywhere I go because of the risk attached to not knowing how much the actual cost, including realistic insurance will be.

Now that I can hire, all inclusive, with minimal choices to be made online, the only add on being a fuel deposit, is a huge relief. I only wish the same service was available overseas

March 12, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi David,
Thank you for your wonderful rating! We’re delighted to know you had a positive experience.

Rated 5 out of 5 stars

Perfect

Perfect! Really easy and straightforward no hassle at all

March 17, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Neil,
Thank you for leaving such a glowing review! We really appreciate your 5-star rating!!

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Rated 5 out of 5 stars

Hassle free

Hassle free. No worries about getting a big bill on the return. Will use again for sure.

March 16, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks for youe wonderful review, John! We look forward to seeing you again soon!!

Rated 5 out of 5 stars

Ireland First Timer

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to find and drop off area. I had a small manual car suitable for Irish backroads. Worked a dream. Bluetooth connection great. Would thoroughly recommend Newway to anyone.

March 16, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for sharing your experience and for your 5-star rating, Nicole!!

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Rated 5 out of 5 stars

I picked up the car at Dublin Airport…

I picked up the car at Dublin Airport and returned it in the city centre. The staff at both collection and return were friendly, professional and helpful. There were no issues with the car; everything went very smoothly. I would recommend them.

March 4, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Luigi,
Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Good quality car at reasonable price. Thank you!

March 14, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks, Sarah!

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Rated 5 out of 5 stars

All Inclusive Rate

Very easy to chose vehicle. All insurance is included in the rate and there is no deductible. The rates are very competitive. The pick-up and drop-off couldn't have been smoother. Would definitely rent again.

March 10, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks a million, James! We appreciate you taking the time to share your experience, and your 5-Star rating!

Rated 5 out of 5 stars

Zero hassle. Great customer service.

It’s so easy to rent with this company. Zero hassle every time I have rented. Easy pick up at the airport and I returned the car in the city center at no extra charge. I needed to extend my rental and the experience was great. Wonderful customer service.

March 9, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Josephine,

Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

All good

All good, excellent services

March 5, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks, Bernie! We approciate your kind review and 5-Star rating!

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Rated 5 out of 5 stars

brilliant staff

brilliant staff, no hassle, happy with the car and the price, will book again

February 20, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Michael! Hopefully we will see you again soon.

Rated 5 out of 5 stars

I have rented many times from newway…

I have rented many times from newway and have always a great experience. It is hassle free with all fees incorporated in the price and no credit card deposit. I fly to/from dublin airport and it’s always been easy to pick up and drop off. Staff are super friendly and helpful too.

March 2, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful 5-Star review!

Rated 5 out of 5 stars

Pickup & drop off are seamless

Pickup & drop off are seamless. Having all inclusive insurance included in the price is fantastic!

February 25, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Jenny. We are so happy you enjoyed your rental experience with us!

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