NewWay Car Hire Ireland Reviews 

912
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the extremely friendly staff and the exceptionally smooth, efficient pick-up process located right outside the airport terminal. Consumers also deeply appreciate the transparent, all-inclusive pricing model which ensures absolute peace of mind without hidden costs or surprise fees for insurance. However, some customers also noted minor vehicle wear and tear, including visible exterior scratches, dings, or interior cleanliness issues upon collection. A small group of travelers experienced unexpected mechanical troubles, battery failures, or flat tires that significantly disrupted their holiday journeys.

What people talk about most

Service

People report positive experiences with service, describing the pickup process as smooth, fast, and... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing opinions... See more

Price

Reviewers mention positive feedback about price, noting that everything is fully included in one transparent... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Location

Users describe ambiguous interactions with location, balancing praise for convenient airport pickups against... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

Very transparant way of booking and trustworthy appearance. A bit surprising was the need of info when returning the vehicle. During our more then 1000 km’s we encountered one little stone on our wind... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

912 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(912)

402 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall good experience

The Company did honor its "no surprises" "no hidden fees" promise, but the car was not of the size that they advertised and I had trouble fitting my luggage, so that made the driving experience quite uncomfortable. Also, the car did not have windshield cleaner fluid, so in a country where it rains and stops, daily, this became a big problem too. The car was also quite used and not clean. The company is run together with other rental companies so they group everyone in the same shuttle bus and not everyone fits so you can expect to have to wait for a second bus to get to the airport.

April 2, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi,
Thank you for your 4-star rating. We are happy to hear you had a good experience overall.

We are very disappointed to hear that you were unhappy with the car you received on pick up, this is not typical of the high standard that we strive for and that you should expect.

We hope this will not deter you from choosing NewWay again in the future.

Rated 5 out of 5 stars

Seamless !

The only bad part of Ireland trips was dealing with rental cars. Now they fixed that !

April 12, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Edward! We look forward to your next rental! Thank you for your 5-star rating, we really appreciate it.

Rated 5 out of 5 stars

Easy

Easy, hassle free pick up and drop off. No hidden fees.

April 11, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks, Casey! We're delighted you had a positive experience with us!

Rated 5 out of 5 stars

No-fuss rental experience in Ireland

Lovely experience with NewWay. I used their service twice; both times we picked up the car in the Dublin City Office. The all-inclusive insurance policy and allowing debit cards with no fuss allow us to travel with a peace of mind. They will take somewhere between 100 and 200 euros as a fuel deposit, which would be returned usually in 2 days with no issue at all.
I would definitely use again; hope that they will update their fleet soon too as both times the cars are from 2023 with around 100,000km on the clock. The first time I rented a “standard auto” and got a Corolla sedan. The second time I rented a “full size SUV” and got a Qashqai.

February 28, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Long,
Thank you for your wonderful review and 5-star rating! We look forward to your next rental!

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Rated 5 out of 5 stars

great exerience

friendly, competent service people, ease of pickup and return

April 4, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you! It's great to hear you had such a positive experience.

Rated 4 out of 5 stars

Certainly recommend Newway

Newway delivered what was promised in a simple polite process. Only slight downside was the car was different from what we had expected. It was bigger (probably an upgrade) but too large for us. Every contact, in person or digital was wonderful.

March 26, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Drew,
Thank you for your wonderful review!

Rated 5 out of 5 stars

Great company

Great company
Simple and easy process would definitely recommend.

April 1, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Sarah,
Thank you for your great feedback!

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Rated 5 out of 5 stars

The best rental company ever…

The best rental company I have ever dealt with. 12 days hire in Ireland, was able to use ING Debit Visa card, no nasty surprises, huge holding deposits. Car was super for my needs, customer service second to none. Nominal fee was held to cover fuel, it was returned to account within 24 hours

March 30, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Christine Hermans, for taking the time to leave a 5-star review for NewWay Car Hire Dublin City. We're delighted to hear that you found our fees reasonable and appreciated the transparency with no hidden charges. It's great to know that our payment options and hassle-free service made your experience enjoyable. We’re thrilled you enjoyed your experience. See you again soon.

Rated 5 out of 5 stars

Good experience

Good prices, no excess deposit (only to cover full tank), everyone was prompt and helpful. Got a 1.2 Panda Hybrid, which was cozy for 2 people.

March 27, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you Balázs Kis for taking the time to leave a 5-star review for NewWay Car Hire Dublin Airport. We're delighted to hear that you appreciated our good prices and the convenience of our no excess deposit policy. It's wonderful to know that our team was prompt and helpful during your rental experience. We're glad the 1.2 Panda Hybrid was a cozy fit for your journey. Your review helps us continue to grow. Thank you.

^ Niamh NewWay Car Hire Ireland

Rated 5 out of 5 stars

No crazy Insurance hold

Great service. No crazy irish Insurance hold on card. (Check small print with others)

March 29, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Hrafnkell Stefánsson, for taking the time to leave a 5-star review for NewWay Car Hire Dublin Airport. We're delighted to hear you appreciated our great service and straightforward insurance process. Your review helps us continue to grow. Thank you.

^ Niamh
NewWay Car Hire Ireland

Rated 5 out of 5 stars

Great experience

Great experience. Friendly staff and no fees.

March 29, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Sarah,
Thank you for your wonderful 5-Star review. Hopefully we will see you again for your next rental!!

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Rated 4 out of 5 stars

Fast service

Fast service, straight forward and great communication with the staff.
The location is easy to find, the office, the collection point and the return of the car, well explained by the staff and easy to get there using maps.
The car was in good shape as described but just one thing which dropped a star from the rating, the windshield wipers...were absolutely terrible and I was really surprised to see that. They were not wiping properly and making a loud noise when wiping, in a country where rain is the dominant menu, wipers should be perfect. Not comfort but most importantly safety.
Other than that all good, I'd rent a car again but not before checking the...wipers 😊

March 23, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Daniel,
Thank you for leaving such a positive review! We really appreciate your feedback.

We're sorry to hear you had an issue with the wipers. If you have the time, please email your rental agreement number to care@newway.ie so that we can check out the car and ensure the wiper blades have been replaced.

Rated 5 out of 5 stars

Top Service

Top, hassle free service at a great price, no hidden extras. Refreshing to see from a car hire company

March 20, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

hank you Stephen Raymond for taking the time to leave a 5-star review for NewWay Car Hire Dublin City. We're delighted to hear that you found our service hassle-free and transparent. Your feedback is truly refreshing and helps us continue to grow. We’re thrilled you enjoyed your experience. See you again soon.

^ Niamh
NewWay Car Hire Ireland

Rated 5 out of 5 stars

Awesome experience renting from you…

Awesome experience renting from you guys,my first time but definitely not my last.
Everything was simple and easy to follow,great selection of cars,no huge deposit to pay,all insurances included,just a charge against the fuel,which was back in my bank before we'd left the vehicle park.
Thank you,excellent experience indeed

March 23, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Wow, Andrew! Thank you so, so much for leaving such a positive review. We appreciate it and look forward to your next rental with us!!

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough, it was hassle free from start to finish, no hidden extras , lovely clean car. Everything was exactly as advertised.

February 7, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Geri,
Thank you for your kind review and excellent 5-star rating!!

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Rated 5 out of 5 stars

Thoroughly recommend

Check in smooth and friendly, easy to find the car. Car was clean and ran well.Drop off quick and efficient. Would thoroughly recommend, easy to book, great customer service and value for money, no hidden costs. Thank you😊

March 20, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful review and 5-Star rating, Sue. It was a pleasure to rent to you!

Rated 5 out of 5 stars

Fully comprehensive price, great service, great price!!!

Fully comprehensive price and one of the most competitive prices quoted at Dublin Airport. Great to have NO worries or large credit card deposit when full insurance is included. I have already recommended them to family and friends. No need for a credit card (just a debit card for the fuel deposit). Car was clean, pick-up desk at the airport arrivals terminal and car collection outside the airport arrivals in the short-term car park (no waiting...no car park bus etc). Highly recommended!!!!

March 18, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi AnnMarie,
Thank you for your great feedback and kind recommendations. We hope to see you again soon!

Rated 5 out of 5 stars

Love renting from New Way

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to see the parents in Galway. Honestly, great cars, great experience. Will see ye in September please God!

March 12, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Ciaran,
Thank you so much for the great review. It's a wonderful start to a Saturday morning. It's a pleasure to rent to you and we hope to see you again soon!
Kind Regards,
Edel

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