Next Level Racing is the best! Their customer support was incredibly fast, helpful, and so kind from start to finish. I had an issue/question and they handled it quickly and professionally, making the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to purchase some additional parts for my NLR Wheel stand 2.0. As these parts are not directly available through any store, I contacted the company and we found solution quickly (also because... See more
Company replied
I recently had a small issue where I needed a spare part for my rig. I sent an email to Next Level Racing support, not expecting much, but I was blown away by the response. The team handled my request... See more
Company replied
I purchased a GTLite pro from Next Level and am delighted with it. It's an excellent racing seat, which is comfortable and takes my direct drive wheel with no issues. It folds away just enough so I... See more
Company details
Information provided by various external sources
Next Level Racing have been providing solutions for customers to mount their steering and flight controls since 2009 to take their immersion to a whole new level. With distributors and resellers globally find your closest reseller to take your expe...
Contact info
4217, Benowa, Australia
- www.nextlevelracing.com
4.7
Excellent
598 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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A great surprise for my teenage kids
As a planned surprise for both my son and daughter and after lots of research, I decided to opt for the NLR F-GT PRO Formula and GT Racing Simulator Cockpit. Oh boy - what a piece of kit. It’s superb, very well built and extremely sturdy. Combined with the Logitech Pro wheel and pedals, it’s an excellent setup.
It was extremely well packaged and assembly was straightforward from the very well produced instructions. Seating position is easy to change for me, my son and daughter who are different heights. I opted for the gloss black which looks immense. Seat is very comfortable, steering wheel and pedals are fully adjustable for different driving positions.
We’ve had so many compliments on our setup - thank you Next Level Racing!! It’s taken our racing to the next level, I’d highly recommend this product - you won’t be disappointed!!
April 3, 2026
Unprompted review
Reply from Next Level Racing
Hey Stuart,
What an awesome setup !! The F-GT Pro in gloss black is a seriously impressive rig, and it’s great to hear it’s working perfectly for the whole family.
Glad the build and adjustability made things easy, enjoy the racing and all the compliments coming your way.
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Shiralee made my experience great!
March 26, 2026
Unprompted review
Reply from Next Level Racing
Hi Lara,
Thank you for your kind words !! We’re thrilled to hear Shiralee made your experience a great one. We really appreciate your support.
Build quality is good
Build quality is good. They seem to be very responsive to questions and concerns.
January 22, 2026
Unprompted review
Reply from Next Level Racing
Thank you for the kind words !! We're glad to hear you're happy with the build quality, and being responsive to our customers questions and concerns is something we really pride ourselves on at Next Level Racing. Don't hesitate to reach out anytime, we're always happy to help.
My customer rep Calieb was awesome it…
My customer rep Calieb was awesome it took my no time to order my new part I really appreciate it
March 19, 2026
Unprompted review
Reply from Next Level Racing
Thank you for the great feedback !! We're so glad Caleb was able to make the ordering process quick and easy for you, that's exactly the experience we aim for. We hope you enjoy your new part and look forward to helping you again at Next Level Racing.
Customer Service Elite
Shiralee was amazing!!! really helped me pick out the perfect racing sim for my boyfriend!! will come again for sure!
March 25, 2026
Unprompted review
Reply from Next Level Racing
Thank you so much for the wonderful feedback !! Shiralee will be absolutely thrilled to hear this, helping you find the perfect racing sim for your boyfriend is exactly what we love to do. We can't wait to welcome you back to Next Level Racing again soon.
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Good and helpful staff members
March 25, 2026
Unprompted review
Reply from Next Level Racing
Thank you for the lovely feedback !! We're so proud of our team and it's always great to hear when their helpfulness makes a difference. We look forward to seeing you again at Next Level Racing.
My f-gt pro cockpit was missing part of…
My f-gt pro cockpit was missing part of the backrest that an online auction house sold as complete when it was not. NLR rose to the ocassion and got me the part I needed and at fair price IMO. Calieb was great help.
March 16, 2026
Unprompted review
Reply from Next Level Racing
Thank you for sharing your experience !! but we're so glad NLR was able to step up and get you the missing part at a fair price. We'll make sure Caleb gets the recognition he deserves, he's a great asset to the team. We hope you're enjoying your F-GT Pro cockpit now.
Very entertaining
March 25, 2026
Unprompted review
Reply from Next Level Racing
Thanks heaps, Nicholas !!
Glad you enjoyed it.
Reply from Next Level Racing
Thanks heaps Amber,
Great to hear you loved the setup, Feel free to come back at any stage with you're son again. Glad you had a good time.
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Awesome help and support
Awesome help and support, highly recommend purchasing through these guys ! Great tech !
March 25, 2026
Unprompted review
Reply from Next Level Racing
Hey Rhys,
Thanks for the awesome feedback !! Glad we could help, really appreciate the recommendation.
Shoutout Denim
Shoutout Denim! Best guy EVER! This business is WAY better with him on board. Very helpful :)
March 14, 2026
Unprompted review
Reply from Next Level Racing
Hi Cody,
Thanks so much for the amazing feedback !! We’re thrilled to hear Denim made such a positive impact. We agree, he’s a legend !! Really appreciate your support and kind words.
Reply from Next Level Racing
Hi Seb,
Thank you for your kind words !! We’re thrilled to hear Denim was so helpful and made your experience enjoyable, will be sure to pass it on.
Helped me perfectly and answered my…
Helped me perfectly and answered my questions
March 26, 2026
Unprompted review
Reply from Next Level Racing
Thank you so much for the support !!
Glad we could help and answer all your questions.
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The support team offer great help and…
The support team offer great help and insight into products and compatibility!
March 26, 2026
Unprompted review
Reply from Next Level Racing
Thank so much Penny !!
Great to hear our support team could help with compatibility and product advice, They will be glad to hear.
Amazing Experience
Amazing experience with Next Level Racing. Great customer service, will return
March 20, 2026
Unprompted review
Reply from Next Level Racing
Hey Selina,
Thanks for the awesome feedback !! Glad you had a great experience, can’t wait to see you again.
The help
The help from the support team made any issue i had vanish with their fast and accurate fixes
March 26, 2026
Unprompted review
Reply from Next Level Racing
Thank you for your kind words !! We’re thrilled to hear our support team could resolve your issues quickly and accurately. We really appreciate your feedback, Ever need us again please reach out.
grate customer service
grate customer service from the team at next level racing helped with all my questions i had will be shopping here again
March 26, 2026
Unprompted review
Reply from Next Level Racing
Thank you for your kind words !! We’re glad our team could help answer all your questions. We really appreciate your support and look forward to seeing you again.
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Great service
March 20, 2026
Unprompted review
Reply from Next Level Racing
Thanks heaps, Daniel !!
Really appreciate the support.
Excellent shipping times
Excellent shipping times, customer service answered all of my questions prior to my purchase.
10/10
March 23, 2026
Unprompted review
Reply from Next Level Racing
We really appreciate the review !! Great to hear our team could help and that your order arrived promptly, Hope to help you again soon.
Worst customer Support Ever.
Worst customer Support Ever.
Ordered 14 days ago, Shipping label printed 14 days ago.
Package sitting at their warehouse 14 days later, 2 emails to support, 3 days after package was scheduled for delivery get 1 email back next day saying they are looking into it, nothing for 4 days, sent in another support ticket, next day they send email stating they are "vehemently corresponding with our warehouse team regarding the location of your order" 5 days ago. Crickets since then.. These guys are a bunch of friggin clowns and forget ever getting them on the phone i have called at ever hour of the day and it goes to voicemail every time. Its funny how they can send free crap to youtubers for good reviews and don't GAF about the people paying for their products.. Have requested refund and hope i never hear the name Next level racing again....
March 6, 2026
Unprompted review
Reply from Next Level Racing
Hi Greg,
I’m very sorry for the frustration this situation has caused. I’ve been reaching out over the last few days trying to get in contact to discuss your order and help resolve the issue.
Please know that we take every customer concern seriously and want the chance to make this right. If you could provide the best way to contact you directly,
We genuinely appreciate your patience and the opportunity to address this.
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