NEXT LEVEL UK Reviews 

514
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, impressive appearance, and detailed craftsmanship of the products, appreciating the wide selection and easy ordering process. Reviewers frequently commend the fast delivery and secure packaging, with many items arriving quicker than anticipated. However, some customers noted product discrepancies, such as items differing from images, having manufacturing errors, or arriving damaged. Delivery issues were also mentioned, including delays, non-dispatch, lost packages, or incorrect delivery due to courier problems. A few people also experienced poor customer service when resolving issues, citing difficulties with returns or unexpected refund deductions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers praising the items as well-made,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and quick delivery... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a willingness to order... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the ax... See more

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.


4.4

Excellent

TrustScore 4.5 out of 5

514 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(514)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

I ordered the warden lightsaber from them and it came in 3 days, although the blade was verry slightly dinted they were willing to replace it verry quickly.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Honest Helmets.

Everything about my purchase from Next Level UK went without a hitch.
Communication was honest and transparent, pricing and the product was the best on the market and delivery was first class.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

I have not received my package

I have not received my package. I have spent over €300 euro on a sword I have not received. I have not received my sword as the package has been held awaiting my identity verification, which I was told was completed at the event I purchased the sword at and I am unable to complete the verification online. I have made several attempts to ring your company and all phone calls were unanswered. I would be very appreciative if I heard back about my order.
My order reference number is #11287.
Thank you for your time.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The price, service and delivery was great. I got a tanto and its deadly, only problem is that the sheath is leaving small marks on the back of the blade but other than that its perfect.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a damaged Star Wars helmet to…

I bought a damaged Star Wars helmet to see what the damaged section products were like. All I can find wrong is a couple of scratches on he top of the helmet. The product is very sturdy with good padding on the inside. It’s a little on the small side but it might just be my head being big.
I’ll definitely be buying again.

March 9, 2026
Unprompted review
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Rated 4 out of 5 stars

The axe I ordered arrived quickly and…

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the axe handle doesn't have the same gold details as the one on the website. I asked about this via email, but they never responded, so this is my opinion and rating.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

update on the lightsaber nunchaku they…

update on the lightsaber nunchaku they now expect me to pay another £30 for a replacement product even after I have already spent £80 on them in the first place only for them to break on the first try with them, they said they have sold loads of these without any issues, that's fine and good for those people, mine are obviously a faulty product even after sending out new buttons the same problem has happened again, all I want is either my money back or a replacement pair that are not faulty

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, fast delivery, amazing quality.

I ordered a Luke Skywalker Bespin Combat Lightsaber. I was sceptical at first but the quality is amazing. Really tough and durable.

Easily one of my new favourite websites

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

The katana looks gorgeous, feels robust, strong, amazing in all details. It is a great hand forged piece for display and collection. I love samurai culture since I was a kid and it was about time for me to present myself with something so professional.

February 27, 2026
Rated 1 out of 5 stars

Provided online ID and they still…

Provided online ID and they still wouldn't send it

February 28, 2026
NEXT LEVEL UK logo

Reply from NEXT LEVEL UK

We take all reviews seriously, however this review does not accurately reflect what occurred.

For age-restricted products, UK law requires us to verify the identity of the purchaser before dispatch. The identification that was provided did not match the customer who placed the order, and instead appeared to belong to a different individual. Because of this discrepancy, we were legally unable to fulfil or dispatch the order.

These rules are in place to comply with UK regulations regarding the sale and distribution of age-restricted items, and we cannot make exceptions under any circumstances.

We contacted the customer explaining the issue and requested valid identification that matched the order details. Until this requirement is met, we are unable to process the shipment.

We always aim to resolve issues quickly and fairly, and we remain happy to assist if the correct documentation is provided so the order can be processed in compliance with UK law.

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Rated 5 out of 5 stars

Good shape and appearance

Good shape and appearance. It arrived packaged well. My son has fashioned a strap inside to secure it to his head.
He is very happy with this product

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic

My experience was made great by seeing my son's eyes shine with such happiness and love and excitement at receiving his favourite anime characters weapons, I have ordered before and will definitely order in the future, easy to use site, delivery can vary but is usually quick. My son has almost completed his collection of replica katanas. Soooo many thank you's xxxx

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

The swords I ordered are great quality

The swords I ordered are great quality, much higher than I expected at the price point they are!
Delivery was quick and the packaging was good.
Cant wait to use the swords for cosplay!

February 20, 2026
Unprompted review

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