NEXT LEVEL UK Reviews 

514
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, impressive appearance, and detailed craftsmanship of the products, appreciating the wide selection and easy ordering process. Reviewers frequently commend the fast delivery and secure packaging, with many items arriving quicker than anticipated. However, some customers noted product discrepancies, such as items differing from images, having manufacturing errors, or arriving damaged. Delivery issues were also mentioned, including delays, non-dispatch, lost packages, or incorrect delivery due to courier problems. A few people also experienced poor customer service when resolving issues, citing difficulties with returns or unexpected refund deductions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers praising the items as well-made,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and quick delivery... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a willingness to order... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the ax... See more

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.


4.4

Excellent

TrustScore 4.5 out of 5

514 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(514)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely quality helmet

This is the first time I have purchased from Next Level UK, and I am so pleased I did.
I purchased an At -At driver helmet and the quality is so good and the delivery was quicker than expected.
I had a nice email from Zoe again very fast reply.
I would recommend Next Level and will purchase again.
Thank you.

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

The model arrived good price good…

The model arrived good price good service good people thank you very much. I need a nuclear bomb next so I can sort a few problems here and in the channel and North France. 🫣😂😂 Thanks again I'm happy. Happy Christmas to you all at next leve

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Originally received the wrong item. Then I had to return and wait for them to receive before they sent me the item i ordered. When it came the paintwork was nothing like on the website and they refused to refund me until I pay to return it. They said there was nothing wrong and it’s meant to be that way. Won’t use this company again.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Service is amazing

Service is amazing, Very informative and helpful to find what looking for. I love coming here to buy swords as a present for my partner. Please please please have Demon Slayer Rengoku Metal Katana back in stock for march. He really wants it and I wouldn't shop anywhere else

February 28, 2025
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Rated 5 out of 5 stars

Quality Items

2 superb items,excellent quality and value for money, arrived in 2 days aswell,highly recommend this business 👌

November 27, 2025
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Rated 5 out of 5 stars

Great service

Great service, arrives really quickly, the craftsmen of the sword is outstanding, probably my favourite sword so far. Brilliant, oh, and at a very reasonable price.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Great purchase

The Pokemon 3D Crystal Ball Pokeball Ninetales Night Light I purchased is as beautiful as described.
It reached it's destination on time and in one piece, there was some trouble with the ups delivery, as they gave us the wrong address for picking up the parcel, but everything went fine.
Thank you for a great product.

October 31, 2025
Unprompted review
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