Next Generation Home Improvements Reviews 

527
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who work efficiently, clean up after themselves, and keep communication clear throughout the entire project. Consumers note that the final products, such as resin driveways, gates, and fencing, are of exceptional quality and completely transform the appearance of their homes. Though some reviewers were not happy with the initial sales consultation, experiencing high-pressure tactics or unhelpful visits regarding measurements. A few other people also felt that office communication could occasionally lag behind or that minor installation issues required additional follow-up. People occasionally mentioned minor delays due to challenging weather conditions during the installation process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are polite,... See more

Service

Customers had positive experiences with service, noting that staff and communication were top-notch from... See more

Quality

People report positive experiences with quality, highlighting the exceptional and high standard of finished... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with their finished installations... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a metal pedestrian gate fitted last month. It looks really smart in the grey colour which matches our previously installed composite fencing which was also installed by Next Generation. We chos... See more

Rated 5 out of 5 stars

Excellent installation Workers were all friendly and carful of property. Everything organised well. Install took longer than expected due to wet weather. Pourous concrete and resin can only be i... See more

Rated 5 out of 5 stars

The wet weather delayed our drive resurfacing but Next Generation kept in touch throughout the wait. The staff were courteous throughout and very professional. The resin drive was laid by Jack who w... See more

Company replied

Rated 5 out of 5 stars

The fitters were very efficient & friendly, the work was done in a reasonable amount of time with the men clearing up after themselves. Good after care as after porch window fitted our front door wou... See more

Company replied


Company details

  1. Construction Company

Written by the company

We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant. We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

527 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(527)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

A professional job done

The teams working on the drive were at all times courteous and helpful. Communication was excellent with each team. The work was completed very efficiently

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

The guys who laid our resin driveway…

The guys who laid our resin driveway worked tirelessly in brutally hot conditions. They were quick,efficient and very professional and did a superb job with which we are very happy.
I would highly recommend Next Generation for your resin driveway.

May 5, 2025
Unprompted review
Rated 4 out of 5 stars

very polite and professional.

From the door-to-door "cold call" thru' to final installation of motorised garage door, everything was carried out in a very polite and and professiona manner. The Installation Team were on-time, speedy, tidy and removed all waste.
Would highly recommend

July 16, 2025
Unprompted review
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Rated 4 out of 5 stars

New Drive Looks Great

We are delighted with our new resin drive. It compliments our property. The team arrived as arranged and were pleasant and helpful. The only critisism is that they should have protested the lawn to avoid leaving rubble for me to clear.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Recently had my patio

Recently had my patio, including new steps to the upper garden completed by Next Generation. The results are amazing - my patio is clean, even and stunning to look at.
Prep work completed by Aaron and his team - really hard working, nice, polite young men. Resis laid shortly afterward. Results speak for themselves. Have already recommeded NG to a neighbour who was really taken when they saw the work we had,had done. Extremely pleased with the outcome.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Teamwork

We are very pleased with the driveway, we have had a lot of positive comments from our neighbours and passers-by. Both the groundwork and resin teams worked very hard in very hot sunny conditions, each person knowing their own role. All the work was done when scheduled, with no delays and good communication right from sales through surveying to installation

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Path and Drive.

Their were 2 separate teams. One to do the path to the front and side of the house and the second team to do the drive. The gap between the two was just over 3 weeks. Both teams were pleasant, hardworking and thorough and seem to have done a very good job. They have left the path and drive looking really good and I have had several passing people stop to enquire and admire. The teams cleared up well after they finished and left everything very tidy.

July 4, 2025
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Rated 5 out of 5 stars

New Resin Drive

All staff and teams working with us were polite, respectful and friendly. They explained the whole process of digging up our old drive and replacing it with a resin surface.
Our new drive looks amazing and has been admired by family, friends, neighbours and even passers by.
I would definitely recommend New Generation.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

The company kept me informed regularly…

The company kept me informed regularly about the proposed work and arrived promptly on the day. All work carried to the highest standards with no disruption. The work was carried out efficiently by the engineer who demonstrated how to operate it. No mess created and equipment left in full working order. Very pleased with the whole process and the results were excellent. Altogether my experience with Next Generation Home Improvements was totally positive and I would recommend them as being trustworthy and very professional.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Seeing is believe . viewing is great

The work that was done was an eye opener, Luke's crew worked very hard as did Andy's crew. Workmanship was out of this world. The resin crew made our garden look like a show house. If you want to see come to chesterfield, I'll be happy to show off there work.

June 17, 2025
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Rated 5 out of 5 stars

Excellent work

I was recommend Next Generation by my dad who has work done. From start to finish the process was well managed. The teams that came to do the work at the property were a true credit to the company. The finished work is fantastic and made a beautiful space to enjoy our garden. Will definitely use again for future work.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Will your husband be there?

I rang this company up for a quote to replace our side gate. Before I was given a date, the man asked "who will be at home"? I was taken by surprise, so asked what that had to do with a side gate quote. Being a female, alarm bells rang. He said that he could send a female if I was home alone.

Then another man rang day before the quote date to confirm. After a convo about the cost and wanting fencing too, he asked again the same question. I said either myself or my husband, to which he huffed and replied "in that case, can we rearrange date so your husband is there too". So my reply was the same. By this time, I was beyond angry and disappointed. His response was that they find if both of us are here, we are more likely to go ahead with the quote!!!

So which excuse is it? You call yourself NEXT GENERATION!!! I am so appalled and disgusted.

Treating a female like this is insulting, sexist and degrading. What's you're protocol for people who live by themselves or with same sex parters or single parents??????

OUTRAGEOUS.....LOST ANOTHER POTENTIAL CUSTOMER.

July 16, 2025
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your review and for sharing your experience. We’re very sorry for the way our questions may have come across — that was never our intention.

While it’s not a requirement for all homeowners to be present during a quote, we do usually recommend it to help streamline the process. Our pricing depends on choices like colour, design, and edging, so having all preferences discussed at the visit can help us provide the most accurate quote first time and avoids alterations to your tailored quote further down the line.

We understand your frustration and again never meant for it to come across in this way, therefore we are reviewing how we communicate this in future. If you’d like to speak with us further, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Garage doors

Very nice job on a resin drive in the back garden, and a month later we decided to have new garage doors as well.

Very nice job on both, polite and all mess cleared up. Would be happy to recommend them.

June 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly satisfied customer

We are highly satisfied with our new resin drive, so much so, in fact, that we are now in the process of having additional work carried out down the side of our property. From the outset, everything was carried out on time and in a professional and friendly manner. They were in regular contact with us both prior and during the installation, making sure that we were happy with the work being carried out. I cannot fault Next Generation Home Improvements and have no hesitation in recommending them.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Driveway

We were kept informed about the progress of the driveway from the moment we decided to go ahead with the driveway. Detailed plans were discussed and shared.
Time was given to discuss possible finishes.
The only slight (and I do mean slight) negative, was the sales patter was a bit long, but in their defense they have a good high quality product and they want to sing about it.
Very happy with the finished driveway.

May 15, 2025
Unprompted review

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