nhsapp.service.nhs.uk Reviews 172

Nhs app is a scam like there doctors surgery's (Maynard court surgery and market square surgery and harlow hospital) if your sick expect no help at all. Expect to be lied to alot and run back and forth. If your sick treat yourself

The most useless and annoying app on the planet. Half the time it doesn't work, when it does, it is to show me a message I don't need or want to see. Why do I want to rate my local surgery after every single visit, no matter how trivial, and the dozen other useless messages it bombards me with. Why is the user given absolutely no control over this. Why is there no way of providing feedback. Why can I not f respond to any message from my doctor or health centre. Why am I, as a primary user, provided with nothing that is actually useful to me.
Awful!

I use the NHS app for most GP contacts and its been ok but the recent change has made it worse. It has taken away the GP consultations section which was handy to check the patient and GP were both thinking the same thing - very disapointed bring back consultation section - thanks I have just updated 27th April and increased stars. I have found the consultation notes it's in the appointment section so the app is good.

This was coded - and NEVER stress-tested - by amateurs and the NHS believes that is good enough..It is not...

The new app is even worse than the old app. I understand this costs a fortune. The developers have no idea about UX and not much about UI. This needs to be investigated.

Have been invited to book a physio appointment but cannot access the NHS website despite providing proof of my identity.

Dreadful, dysfunctional app, presumably designed by unsupervised work experience children. Every use is a dangerous risk to my already high blood pressure. Confusing, badly written, poorly signposted, often unavailable.

Need to sack em all, employ some pros and start again.

Face to face with medical staff, NHS is excellent. Admin, tech, comms, as well as some waiting lists, undermine them.

I received an email advising that a referral appointment has been booked and I can get the details by logging into my NHS app. Using the link provided wouldn't allow me to log in. I went to the app on my I pad and again no luck. However when I pressed back, or home (can't remember) I discovered that I was logged in. However there was no point because attempts to look at any information provided nothing. When I am using the app I don't find it easy to navigate and not only is there the NHS app but we have Patients Know Best and Patches.
I can't understand why my email couldn't have displayed my appointment details.
UPDATE 23 APRIL 2026 2.28pm. An absolute disgrace. Still unable to access and if you want NHS technical support GOOD LUCK. It seems you can only get that by filling in an online form. I found a number for NHS England. Finally got to choose option 5. Then was offered another set of options. This time option 6.Spoke with a lovely advisor who explained the APP is DOWN. They do not do technical support but have had to endure complaints all morning. Given the government is desperate to have everything digital God help us. Considering the NHS app is now a vital support tool forced onto us surely it's important enough to have an alert system in place that send a message via email or text to advise of technical problems. I'm fed up and disgusted at the atrocious entire broken system.

Impossible to log in. The help button is anything but helpful. It just says access denied. Not good enough.

The new layout is awful does not let you assess some GP notes like the old layout did. Harder to use bring back the old layout please

I transfered to this because Patient Access went down. They now have me with the wrong christian name. I now have prescriptions in the wrong name. No record of hospital attendance or future referrals.

Completely frustrating. I expect many people will suffer in silence due to this ridiculous system. Yes it works for repeat prescriptions, mostly, but trying to book an appointment is difficult.

Waste of time never kept up to date keeps buffeting and you can't get off and start again while it's buffeting nhs ripped off again as usual top people getting thousands for sitting on their fat ##### probably never use it (private cover) no 12 month wait for them for consultation then 12 more months for the
treatment

Although I love the convenience of the NHS app. Its of no use if the GP's and Pharmacist don't use it correctly or they are not getting the information required to complete a simple repeat prescription. On numerous occasions both me and my family, have done a repeat prescription request only to arrive at the pharmacy two weeks later (not having received a text saying its ready) to be told there is no prescription ordered. We know we raised a request as the app will not allow us to order more. Then you have to start the whole process again and wait a week without heart medication because someone has not clicked the box. Notification are needed that the GP has authorised the request and the Pharmacist have received the request and the prescription will be ready for collection in 5 working days. SIMPLE. That is the only way you'll know when to visit the pharmacy to collect.

I received a text saying that there's a new message for me in the NHS App.
1) I do NOT have / use the NHS !
2) I called my GP surgery who know absolutely nothing about any message
3) being able to have a quick look at the App - like most things in thi country - it's completely useless. It says on upcoming appointments ( 4 for next week!) Action needed.
That's nonsense: I use my hospital's EPR and have confirmed those appointments ages ago.
Another mess by the NHS - which will cause confusion and upset to many patients!!

I always thought the Gov website was the worse ever until I tried to use this useless pile of crap, I think a child of 5 or less could have made a better app. It never let's you get an appointment, it only tells me to go waste the ER at 3 different hospitals. My local doctors surgery has had a massive upgrade on the building and now there are no doctors willing to do anything for the money they get paid.

Useless - have to keep signing in. Can find what information need easily. Ridiculously over complicated.

I have a data breach on my account shared my personal information and also put somebody else’s medical record on my account . Contacted GP and NHS app nobody wants to deal with it .
This is serous and disgusting that nobody is concerned !!!!!!

System can't even connect to GP to interact. Nothing works. Deep down in the NHS basement is a dark locked room. In that room is a very drunk baboon with a keyboard. Welcome to the NHS IT department.

The new update is useless the layout is rubbish and gp health records can’t be found and all data missing. Why can’t you leave things alone.