Nike Reviews 

We have tried to buy items as they were "dropped" several times, the drop states 10am, I log in, mark item as a favorite, have my payment and shipping already on my account from previois purchases and even when I process payment 20 seconds after the drop. I get a pending message followed by a message stating we didnt get the item. How is this possible? Nike is absolutely terrible.

Absolute garbage company, more worried about image and limited availability than actually pleasing their customers and keeping them happy. I recommend literally every other shoe/apparel brand before nike.

Ordered 7 shoes from Nike Italy official website worth 685€.
Only 5 arrived, and most were wrong size, wrong color, defective, and incorrect models.

Returned all 5 items exactly as instructed.
Nike refunded only 1 item and kept the remaining 685€ issue unresolved.

Warehouse clearly received the return package, but customer was left without products and without money.

Very disappointing experience from Nike Italy.

Order Number: C01582954927
Order Date: 8 May 2026
Return/Refund Initiated: 14 May 2026 / 19 May 2026

The website is easy to navigate, offers a wide variety of discounts, and constantly updates its collections. However, there are downsides: slow delivery times and complicated returns.

Bought a pair of Nike sneakers and it turned out to be one of the worst purchases I’ve ever made. After only a handful of uses, the sole started coming apart and the little rubber studs/bumps started falling off. Absolutely terrible quality for a brand charging premium prices.

What’s even worse is the customer service. Even after sending proof of purchase, they keep asking again and again for “proof of purchase from the store,” as if what I already provided isn’t enough. Feels like they’ll do anything to avoid honoring the warranty.

Honestly, a complete disgrace. I never expected this level of poor quality and support from Nike.

Nike never again.

Slow delivery, poor quality, difficult returns, and poor customer support. I've ordered three times and always had problems. I won't be ordering again.

I often receive clothes that are the wrong size from the order. There are a lot of defective items, it's very difficult to return the goods, and customer support takes a long time to respond and is of no help.

Lovely shoes. A little expensive though. But must buys. So save a little and buy. Must haves.

Men’s Nike sneakers were bought at DSW and after 4 weeks of wear, the sneakers started squeaking to the point where they are aggravating to hear and embarrassing to wear. This is the second Nike pair bought and WILL NEVER buy another pair again. Going to stick to Addidas from now on. You think you would get a quality shoe for $80.00. I guess I was wrong. Bye Nike!!

I bought Nike trainers for £120 at the end of March. After one month, I noticed an issue with the left trainer's sole — it had partially decompressed. I initiated a return on 28th April, and as of 16th May I still haven't received my money back. When I contacted their support, they confirmed the item is in their warehouse but said they are in no hurry. It's clear they have missed the two-week refund window, but nobody seems to care.

Experienced Nike's biggest member scam at O2 Factory outlet. Their recent 40% promotions in factory stores clearly says in the promo terms that the products already discounted by the store and backwall remains eligible for the discount but the manager refused both even I show them the promo terms and charged me 40% off their original outlet price. When raised to customer service the issue he said he has no access to a promotion that is published by Nike. I don't know what is the point he is sitting there at the customer service.

I was sent two right shoes(missing left) a on top of it it was a size 3 and 3.5 for kids soccer cleats. It was a gift for my son I glanced and didn’t realize until gifting it. Since it’s past 60 days they cannot do anything. No return, no exhange. Just sorry you’ve been a member for 14 years but your loss

The quality has become simply terrible, unwearable. The threads are sticking out, the glue is sticking out, two months and then you have to throw it away. And then the bra keeps coming back and I have to return it. And yes, the price has gone up a bit for this quality.

They took a while to ship my shoes but im happy with them

Sold me products that are out of stock. No communication until I had to actively chase as my order hasn’t turned up within the time frame provided. Said there’s nothing they can do, they won’t cancel the order, say I have to wait to see if they will come back into stock. Terrible service and never ordering from them directly again.

2 times I have ordered from Nike and 2 times I was disappointed and didn’t receive my package. The first time, they put an address on my box that I did not provide to them. I double checked and shipping address was correctly input on my end and showing MY address. I didn’t get the shoes because they were sold out after that and don’t make them anymore. Second time, I ordered my daughter’s track spikes and paid $30 to have them here by today. They are still sitting under “label created”. Shipping was refunded, but shoes have 0 movement. I will never order from Nike again after this. No offer to even re-ship the same shoes. Nothing. Just refunded shipping charges with no other help. Nike is trash now. Buy their products elsewhere and not from them. Their customer service is AI.

Order no #C01582837673
My order was completely wrong!!!! Two items are completely missing,
1. NikeCourt, Men's Max90 Tennis T-Shirt (MISSING)
2. Nike Everyday Elevated, Crew Socks (3 Pairs) (MISSING)
Instead of the T-shirt I ordered, I received an 'authorised personnel only T-shirt'!!!
I called immediately to enquire about my order and I was told that I have to wait 8 days at least, so they can investigate what happened!!! (Case no. 136912246).
I am appaled and completely in disbelief of the customer service and care from NIKE.
First they havent sent me the items I ordered, which they cost at least £50+ and I have to wait 10 days to find out what will happen?????
I thought I am ordering from a 5 star company and not from TEMU!!!!!!!
Extremely dissapointed and will be filing a major complaint!!!
Its totally unacceptable!!!!

I will never ever buy nike shoes again. I dont care how nice they look. There own workers told me there quality went down on all there clothing and shoes. I sent a pair in for warranty not even 2 months and there claiming it is wear and tear from where its located its impossible, dont support this brand its garbage .

I had one of the worst customer service experiences I’ve ever dealt with through Nike.

I purchased my kids’ shoes during Nike’s Cyber Monday sale for Christmas. They received them on Christmas Day, wore them for only 4 months, and the shoes completely fell apart. Since Nike advertises a 2-year manufacturer warranty, I contacted customer service about sending them in.

Before sending them back, I specifically asked a representative if I would be able to repurchase the exact same shoes for the Cyber Monday price I originally paid since the damage was due to a manufacturing issue. He assured me I would.

We sent the shoes in, they approved the claim, and I received a refund. Then, while trying to reorder the shoes, TWO different representatives told me they received approval for me to purchase the shoes at full price and that Nike would reimburse me the difference afterward.

So I trusted what I was told and placed the order at full price.

After the order was placed, Nike then told me they could not reimburse the difference after all.

At that point, I immediately requested a refund because I was absolutely livid. I was told the same thing by THREE different representatives, only for Nike to completely backtrack after the purchase was made.

The issue is not even just the money at this point. It’s the lack of communication, false promises, and wasting a customer’s time. I do NOT recommend Nike customer service based on this experience, and unfortunately, I will not be a returning customer.