Fantastic Customer Service really Professional Team. Nite Watches are a family based Company that not only Sells Quality Watches at affordable Prices. However their Customer Care is Second to Non.... See more
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Review summary
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Reviews shaping this summary
Couldn’t find another steel cased field watch that would be visible in the dark. The Nite MX10 seems practically unique! All other field watches I could find at similar prices only had standard lume a... See more
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The watch is perfect and exactly as described. It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled. The service is also... See more
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In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent. I have always been a fan of Nite watches... See more
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Company details
Written by the company
We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.
Customer Guarantee
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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty.
Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.
Contact info
Unit 14, Silver Business Park, Airfield Way, BH23 3TA, Christchurch, United Kingdom
- theteam@nitewatches.com
- www.nitewatches.com
4.6
Excellent
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from NITE Watches
Thank you Gareth
Reply from NITE Watches
Thanks Cameron
Really great company to deal with
Really great company to deal with. The watches themselvs are very nicely made (really stunning) but the communication and care and responsiveness from Nite is excellent. I am a returning customer after exactly ten years and previous watch is still going strong and in top condition (I fancied the new model rather than replacing a battery).
January 15, 2026
Reply from NITE Watches
Thank you very much Simon for your review, its greatly appreciated.
Amazing watches, amazing customer experience
In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent.
I have always been a fan of Nite watches having had two and the first purchase being 15 or more years ago. After having a query today and once again received a first class customer service I am happy to see that their values haven’t slipped over the years. Thanks Team Nite!
January 22, 2026
Unprompted review
Reply from NITE Watches
Thank you so much Martin, I'll pass this on, your feedback is truly appreciated, we try to deliver the best that we can, its not always easy in todays world but your words mean a lot to us !
They were able to replace the battery…
They were able to replace the battery and service my watch all within the short time scale I had,but I would have given them 5 stars if I had been able to talk direct either someone in the work shop rather than emailing and waiting for a reply
January 15, 2026
Reply from NITE Watches
Hi Michael, its not ideal for everyone for us not to have a operational telephone but we found that we can deal with Customers far quicker and more effectively by email. Thank you for the 4 stars.
Hasn't arrived (21/01) despite paying…
Hasn't arrived(21/01 despite paying excessive postal charge.
Thanks for the prompt refund.
The sale invoice clearly states, postage: USD $21.
FYI there would not be any extra tax charges at my end.
January 12, 2026
Reply from NITE Watches
Hello JIM, We have been notified that this item has now been successfully delivered.
Webbing watch strap
Always found dealing with Nite watches a pleasure had afew watches and straps off them just got the black and red webbing strap excellent quality and price another great purchase thankyou
January 12, 2026
Reply from NITE Watches
Thank you Christopher
Nite watch
The watch itself looks and feels great, good quality.
The only issue I have is with the NATO strap, it’s not the best, the rubber strap is fine thankfully.
January 12, 2026
Reply from NITE Watches
Thank you for your feedback
Time will tell... is the watch as tough as our yacht?
Alpha Z Clipper Race Sp. Edition… All questions were answered in a quite surprisingly rapid manner. After a bit of back and forth, The Team found a way to apply the relevant discount and the rest of the purchase proceeded smoothly. Delivery was well within the expected timeframe, and from what I’m told, the watch appears in good working order. Hope to have it in my own hands, real soon.
For now, I’ll say thank you for service received and look forward to seeing it on my wrist when next I sail across an ocean.
January 9, 2026
Reply from NITE Watches
Thank you for taking the time to leave your review.
Great service excelent comunication
Great service excelent comunication from a UK company.
In a world were disposability is second nature, we tend to buy things expecting them to have a limited life, and we expect that manufactures will have a blase attitutude towards repair of these items, in many cases building obsolescence into them so you will have to buy the next new thing.
My Nite Alpha watch after 8 years of almost non stop on my wrist do anything go anwhere abuse, started to loose time, I contacted Nite's service department, and fully expected the usual it's to old or cant be repaired line.
But nothing was further from the the truth email replys where swift and informative, I returned my watch to them and with 24 hrs I had a report and cost to repair, which was very resonable.
I paid online same day and the watch was cleaned serviced and returned within 48 hrs excelent service.
Here is to the next 8 years of use from my Alpha watch.
January 8, 2026
Reply from NITE Watches
Thank you so much, I will pass this on to the Team, thank you for taking the time out to leave such a great review. We try our best to deliver a service that leaves our Customers with a positive experience, not always possible but 98% of the time we are lucky enough to deal with some great people.
Super affordable
Easy to navigate the sight / super products at very affordable prices
January 8, 2026
Reply from NITE Watches
Thanks Colin
Reply from NITE Watches
Thank you John
Reply from NITE Watches
Good to hear Gordon
Easy to use web site
Links from the newsletter to the web site and the store were easy to use and well laid out. Once I was on the web site it was super easy to use and well laid out. Simple to find what I wanted and checkout.
January 5, 2026
Reply from NITE Watches
Thanks for your feedback Steve
Excellent service and all with the…
Excellent service and all with the personal touch. Speedy delivery and all tracked.
January 5, 2026
Reply from NITE Watches
Thank you Mark
Great watch, great quality, great value
I bought the Hawk Highland which is perfect for those environments where you can’t wear / take smart watches. Would highly recommend.
January 5, 2026
Reply from NITE Watches
Thank you for your review Gordon
Great watch
Great watch - unfortunate that the tax was not included at the beginning of the purchase process and the shipping took a very long time.
December 18, 2025
Reply from NITE Watches
Hi Andy, we emailed everyone who ordered the Clipper watch and gave them the opportunity to change the shipping from DHL to FEDEX which would have allowed you to pay the tax and duty at checkout, we are sorry you missed this opportunity but good to hear you are happy with your watch.
Poor time keeping
Bought a MX 10 Nov22, returned it Feb24 for poor time keeping, told NFF, returned again Nov24 for poor time keeping, told NFF, returned March 25 checked & battery replaced, Jan26 lucky if I loose 10 minutes or more per day now, have to correct it to the right thing every morning
January 10, 2026
Unprompted review
Reply from NITE Watches
Hello Derek, we are sorry to read that your issue has not been resolved, I will speak with the workshop manager in the morning and contact you again via email.
Reply from NITE Watches
Thank you
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