Fantastic Customer Service really Professional Team. Nite Watches are a family based Company that not only Sells Quality Watches at affordable Prices. However their Customer Care is Second to Non.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Couldn’t find another steel cased field watch that would be visible in the dark. The Nite MX10 seems practically unique! All other field watches I could find at similar prices only had standard lume a... See more
Company replied
The watch is perfect and exactly as described. It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled. The service is also... See more
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In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent. I have always been a fan of Nite watches... See more
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Company details
Written by the company
We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.
Customer Guarantee
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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty.
Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.
Contact info
Unit 14, Silver Business Park, Airfield Way, BH23 3TA, Christchurch, United Kingdom
- theteam@nitewatches.com
- www.nitewatches.com
4.6
Excellent
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from NITE Watches
Thank you Mark, always here to help
The Team Kept it all together
The Team Kept it all together - Customs hic cupped, Team was on it. Time went by - Team was on it, Finally go NITE watch Awesome . The Team made me a NITE customer through everything. Look forward to next NITE, NITE Watches real deal for outdoor BANGERS!!!
November 14, 2025
Reply from NITE Watches
Customs nightmare Rodney, thank you so much for your patience and understanding over this issue that we have no control over, hoping thing might improve and our US Customers receive their orders quicker. !
Very good customer service
Very good customer service, emails to keep me informed on what works were required on my watch also when it was received by nite and when it was shipped back,
January 29, 2026
Reply from NITE Watches
Thank you Michael, we appreciate your comments.
A Great British Company
+ Great company,
+ great products.
+ Excellent packaging.
- Watch arrived a lot later than the 48 hour shipping as ordered.
- Watch arrived ‘in use’. Would be better to put into stasis to save battery life. The watch may not always be used immediately or given as a gift for a while, this would save battery life.
January 29, 2026
Reply from NITE Watches
Thank you for your review, we will take on board the comment regarding pulling the crown out to save the battery life, we have a lot of people comment that they are impressed that the watch arrives set to the correct time so its a tricky one.
Prompt, polite and attentive to all inquiries.
The staff promptly responded to and addressed all my inquiries.
The Hawk Night Fall watch is an outstanding piece and am quite pleased with it. Even with my less than stellar elderly eyesight I have zero problem seeing the T100 tritium illuminated hands and hour markers.
January 26, 2026
Reply from NITE Watches
Thank you Paul for taking the time to leave a review.
Partnership with Clipper - Ocean Racing
It is great to see the partnership between Clipper - Yacht Racing & Nite Watches . I have a special commemorative watch with my particular Yacht engraved. Great to have this personal touch. I'm looking forward to racing around the "america's" in the spring and out performance / time in the race will be a great focus !
January 27, 2026
Reply from NITE Watches
We are very proud of the Association and are delighted with the watch itself, they have proven very popular amongst participants and followers alike. Thankyou for your comments Ross, be careful out there - it looks insane !!
Swift delivery, no online friction points
Well packaged, prompt delivery. The watch it much lighter than expected... I hope it lasts as it looks amazing. The tritium is fantastic.
January 22, 2026
Reply from NITE Watches
Thank you
A superb experience
A superb experience! Very good communications, and a an excellent product to boot.
I can actually see the time at night again, thank you!
January 26, 2026
Reply from NITE Watches
Many thanks
Great watch quality of watch is great I…
Great watch quality of watch is great I love my watch
January 26, 2026
Reply from NITE Watches
Hi Nikhil, thank you.
Purchased a watch at the website price… transaction not honoured by Nite
Purchased a watch at the website price receipt for payment issued and delivery confirmed then received a note from the company stating that there had been an issue with the price which they would no longer offer but they would send me the watch if i paid an additional £100.I refused this offer and sought to discuss alternatives but they refused to discuss this matter with me a refunded my payment against my wishes as this was a present. i have previuosly purchased a another model and had no issues with this company.They refused to contact me to discuss this in person, which i believe is the only way to resolve disputes of this nature.
January 8, 2026
Unprompted review
Reply from NITE Watches
We would like to clarify the facts surrounding this order.
The pricing email issued was sent in error and related to a balance payment for a pre order watch rather than a confirmed discounted sale. Although an order was received it was not accepted or fulfilled and was withdrawn promptly once the error was identified.
In line with UK consumer law a contract is only formed once an order is accepted. As acceptance did not occur and a full refund was issued immediately no financial loss was incurred.
A discounted purchase option was offered purely as a goodwill gesture and not as an obligation. As this offer was declined the matter was concluded with a refund.
We regret the disappointment caused by this error and acknowledge the inconvenience however we acted promptly transparently and in good faith throughout. We remain committed to fair and ethical business practices and have offered a goodwill discount on a future purchase should you wish to shop with us again.
Never received my watch im going to…
Never received my watch im going to call citi bank tomorrow about cancelling payment
January 22, 2026
Reply from NITE Watches
Jeffrey, Please can you contact us on theteam@nitewatches.com, it appears your watch is still with Customs, I'll chase this today to find out what the status is, please give us the opportunity of sorting any issues out by contacting us direct, unless we know there is a problem, we assume the delivery has taken place.
Reply from NITE Watches
Glad to help Paul hope this one is less bulky
Service here has fallen off the cliff
Service here has fallen off the cliff. Very sad. Sent my watch in for service, last time very quick turnaround. This time, a few days short of a month. Misleading emails, and you now need to download yet another app to your phone to see whats happening. The app shows despatch waiting for details, when it has even been serviced. Unlikely to use again, suspect its now all about sales, as they are heavily advertising on sm, rather than after service. Oh well was good while it lasted.
January 22, 2026
Reply from NITE Watches
Hi Nick, thank you for your feedback though, we are somewhat disappointed with your comments, to clarify - your watch arrived with us on 5/1/26, the workshop reopened on 7/1/26 after the Xmas holiday, your requested service was dealt with within the timeframe we use for Service work, there is always a few days lapse where emails are waiting to be answered and instruction given, no work is started without prior agreement and payment. Your watch was passed out and returned to you on the 22nd which is 11 working days. We apologies if you do not think this is suitable but it is stated in the watch receipt confirmation sent out that it takes 7-14 days dependant on how busy the workshop is. Looking at the email communication trail, all the communication is clear and concise, as were your responses and instruction to carry out the Service. We take our Customer Service very seriously as it is the very foundation of our business and aim to resolve any matter brought to our attention as quickly as possible. On dispatch we send you a Royal Mail tracking number which can be tracked online, there is no need to download the app unless you wish to. We are sorry that your Customer experience did not meet your expectation, whilst Sales are important to any business, our ultimate aim is to have happy returning Customers. Many thanks
Company and Customer Service Experience
I sent my mx10 back for repair after it was butchered
by a local high street jeweller attempting a battery change.
I contacted nite customer service who provided a very reasonable price for the repair.The repair was carried out swiftly and on return a minor issue with the strap was also speedily resolved.
Throughout dealing and communication with customer service has been a positive and rewarding experience - Thankyou Nite
January 6, 2026
Reply from NITE Watches
Thank you Chris, glad to help
Reply from NITE Watches
Hi Matthew, Thank you for your review. We wish to state again, that we have no control over customs clearance and courier delivery in the US, your shipment is still showing as 'in customs' whilst we appreciate the frustration this causes both parties, you have been swiftly refunded in full, this review is for Fedex and it will be passed on. We will continue to track this order and would appreciate you notifying us if it turns up.
Reply from NITE Watches
Thank you Gareth
Reply from NITE Watches
Thanks Cameron
Really great company to deal with
Really great company to deal with. The watches themselvs are very nicely made (really stunning) but the communication and care and responsiveness from Nite is excellent. I am a returning customer after exactly ten years and previous watch is still going strong and in top condition (I fancied the new model rather than replacing a battery).
January 15, 2026
Reply from NITE Watches
Thank you very much Simon for your review, its greatly appreciated.
Amazing watches, amazing customer experience
In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent.
I have always been a fan of Nite watches having had two and the first purchase being 15 or more years ago. After having a query today and once again received a first class customer service I am happy to see that their values haven’t slipped over the years. Thanks Team Nite!
January 22, 2026
Unprompted review
Reply from NITE Watches
Thank you so much Martin, I'll pass this on, your feedback is truly appreciated, we try to deliver the best that we can, its not always easy in todays world but your words mean a lot to us !
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