Fantastic Customer Service really Professional Team. Nite Watches are a family based Company that not only Sells Quality Watches at affordable Prices. However their Customer Care is Second to Non.... See more
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Review summary
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Reviews shaping this summary
Couldn’t find another steel cased field watch that would be visible in the dark. The Nite MX10 seems practically unique! All other field watches I could find at similar prices only had standard lume a... See more
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The watch is perfect and exactly as described. It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled. The service is also... See more
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In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent. I have always been a fan of Nite watches... See more
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Company details
Written by the company
We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.
Customer Guarantee
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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty.
Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.
Contact info
Unit 14, Silver Business Park, Airfield Way, BH23 3TA, Christchurch, United Kingdom
- theteam@nitewatches.com
- www.nitewatches.com
4.6
Excellent
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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MX10 special order
Great team at Nite watches ordered MX10 night 27/03 as I was having a black date dial put in I expected to take 2 weeks+ for the dial to be ordered in and fitted, wrong it took 2 days and after shipping I received it Thur 02/04. Brilliant service As for the MX10 the watch speaks for its self Thanks NITE.
April 3, 2026
Unprompted review
Reply from NITE Watches
Hi Steve, glad we were able to accommodate your request.
Reply from NITE Watches
Many thanks Simon.
One very happy customer
One very happy customer. The MX10 delivers in quality, cost and look.
I'll definitely be buying the Alpha next!
March 23, 2026
Unprompted review
Reply from NITE Watches
Look forward to receiving your next order ! thank you
Falcon Strength - Fabulous watch
Have just received my Falcon Strength watch and absolutely love it. It’s fantastically well made, a lovely weight and clearly robust.
Communications with the team were also fantastic. I look forward to ordering further watches from them.
March 9, 2026
Reply from NITE Watches
Great to hear James, thank you for supporting the brand.
Delivery service
March 23, 2026
Reply from NITE Watches
Hello Hassan, thank you for your feedback though somewhat disappointing given that we have no control over the current situation in the Middle East, all customers are advised that their orders may be subject to some delays due to air space closures and delivery schedules, your order was placed on 21/3/26 and delivered to you on 3/4/26, we have covered the additional cost of all orders being sent to the Middle East via Fedex Priority as this is the only option available to us at present, we are sorry you are not satisfied with this timeframe and can only apologise but this is not a situation we are in control of.
Nite Alpha Z. Probably the only watch l have purchased that hasn't been off my wrist since l first put it on. The Illumination is great in the early morning gloom at this time of the year.
You know when your purchase will arrive arrive to within the hour.
March 9, 2026
Reply from NITE Watches
Thank you Chris
Great watch and excellent customer service
I recently purchased a Nite Alpha Z and have been very happy with both the watch and the customer service.
Very shortly after placing my order I received a 10 % discount code. I reached out to Nite and they immediately refunded the difference.
As for the watch it feels very solidly built, is comfortable to wear, and the tritium is really growing on me + it looks absolutely great.
I'll definitely keep an eye on Nite watches in the future! I'm sure I'll be purchasing more.
March 18, 2026
Reply from NITE Watches
Thank you Andreas for taking the time to leave your review.
Nite Alpha Z Explorer
Beautiful watch. Arrived quickly. What's not to like. Perfect size. The tritium illumination is definitely the best I've seen. Last a long time.
Love it.
March 16, 2026
Reply from NITE Watches
Thank you Rob
I messaged the staff about getting a new watch band and pins…
I messaged the staff about getting a steel band for my limited edition mx10 NATO watch. The staff was extremely helpful and sent me the link to order the watch. Because I live in Australia I was concerned that perhaps the wrong part my get sent. But I received the parts 4 days later and everything was exactly as a wanted. Iam now considering adding to my collection of nite watches due the the excellent quality of your watches and Because of your excellent customer service.
Thankyou
March 5, 2026
Reply from NITE Watches
Great to read we got it right, very important when sending so far overseas and the frustration this can cause if its wrong. Thank you
The blue MX10
The blue MX10, with the diamond textured dial and blue/orange nigh-time lighting is exquisite! Over the moon with this watch. A very happy customer. 👍👍
March 18, 2026
Reply from NITE Watches
Great to hear Shaun, thank you !
Reply from NITE Watches
We try our best Ken, thank you !
Good communication
Good communication, small issue quickly resolved, all of my making, prompt service and delivery at a reasonable price.
March 18, 2026
Reply from NITE Watches
Thank you for your feedback Clive, got there in the end but always here to help.
Reply from NITE Watches
Thanks Graham
Arrived faster than expected
Arrived faster than expected. Thought I only ordered 2 bars, Arrived with 6 and a tool. All a surprise. Bar was a tight fit, hopefully it'll last a bit longer than the original. I've been working in construction for 12 years and it's very hard to find a watch to keep up. I know I'm supposed to be doing a review on the spring bars but have to talk about the GREATNESS of The Nite Hawk. This watch is almost indestructible. I've put this watch through everything. And I really do mean EVERYTHING you can think of. So with all that being said, I'm very satisfied with what the company is doing. Keep up the great work.
March 16, 2026
Reply from NITE Watches
Hi Leo. Thank you for your great review, your words are truly appreciated by the Team, it means a lot to all of us when we read feedback like this. Thank you again.
Great customer service
Great customer service. Very professional, prompt response to questions and an understanding of the customers requirements.
March 16, 2026
Reply from NITE Watches
Hi Alan, it was a pleasure to help you, thank you for taking the time to leave your feedback, always here to help ! Gail
After many weeks of internet research
After many weeks of internet research, and looking at different makes of watch, I settled on the Nite Polar Mx10... And I'm so happy I did. This is my first ever serious watch and I absolutely love it. I wanted a clean, unfussy field watch and the Mx10 is a great modern take on it. Obviously longevity comes into it, so I can't vouch for that yet, but so far I'm so happy with it. Went for the rubber/silicone strap as I couldn't afford the steel, but it seems solid/robust and, I think, looks better.
Wearing it every day and would purchase another version if I could afford/justify it!
Luminosity at night is great too, though it's slightly more difficult to read in half-light/twilight, and I'm less keen on the webbing strap - but that was just a back up anyway. Also pleased that it's designed in the u.k and from an independent company.
Highly recommended!
March 9, 2026
Reply from NITE Watches
Hi Gareth, thank you so much for your review, its always great to read a happy customers feedback !
Great company boss watches not over the…
Great company boss watches not over the top but very good Swiss quality after sales service is outstanding also 👍🏻👍🏻👍🏻
March 13, 2026
Reply from NITE Watches
Hi Paul, thank you for your review, always here to help!
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