Fantastic Customer Service really Professional Team. Nite Watches are a family based Company that not only Sells Quality Watches at affordable Prices. However their Customer Care is Second to Non.... See more
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Couldn’t find another steel cased field watch that would be visible in the dark. The Nite MX10 seems practically unique! All other field watches I could find at similar prices only had standard lume a... See more
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The watch is perfect and exactly as described. It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled. The service is also... See more
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In a world where customer service varies enormously between organisations and across industries it really stands out when an organisation is truly excellent. I have always been a fan of Nite watches... See more
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Company details
Written by the company
We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.
Customer Guarantee
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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty.
Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.
Contact info
Unit 14, Silver Business Park, Airfield Way, BH23 3TA, Christchurch, United Kingdom
- theteam@nitewatches.com
- www.nitewatches.com
4.6
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Order was custom and the Nite Watch…
Order was custom and the Nite Watch team contacted me promptly when my watch was sent.
April 2, 2026
Reply from NITE Watches
Thanks Andy
Watch purchase & communication
Bought the Nite Hawk Flare.
Watch came fast and in great condition.
Not 5 stars as I was told by email that Nite watches were not re-stocking the Hawk Flare model. They re-stocked it a week or two later and I received no update of the re-stock through email or otherwise.
Other than that, happy with the purcahse.
April 13, 2026
Reply from NITE Watches
Hi Linus,
I’m very sorry for the confusion and the frustration this has caused.
When you originally enquired, the next production run had already been arranged and a decision had been made not to continue producing the Flare. Shortly afterwards, we received a final delivery of remaining Hawk watches, which included a batch of 26 Flare pieces that had previously been missed from the allocation.
With the high volume of enquiries we receive each day, it isn’t always possible for us to revisit earlier messages to update individual customers, so we do rely on website updates to reflect availability. That said, we understand this isn’t ideal, and we take your feedback seriously.
We’re now improving our process by tagging all customer enquiries so we can better track interest and proactively update customers when stock situations change.
Thank you for bringing this to our attention, and again, apologies for the inconvenience.
Regards
Gail
MX10 Explorer
Wanted the mx10 explorer for a few months. Met Roger and some of the mavericks on a few summits of penyfan. Incredible bunch of people. I feel very lucky to finally have this watch. Even more so after meeting them and hearing their stories.
April 13, 2026
Reply from NITE Watches
Thank you Heidi for your support and your feedback.
Designed to Withstand my Environment
This is the sixth Nite watch I have purchased over the years, and I could not be happier. The quality, movement, various watch designs, and tritium are of the highest quality. I was a loyal user of a previous watch brand that did not keep up with the times, and the durability of their products fell flat. I came across Nite Watches by accident while searching for another watch brand, and it was the best decision I made.
In my line of work, I rely on my equipment, and I don't mean a battery watch that connects to my phone. I needed something that was clear to read, would not let someone in the night know where I am, and could withstand the rough use of everyday use. My Hawk and Alpha models have far surpassed what I was looking for.
March 30, 2026
Reply from NITE Watches
Thank you for your continued support it genuinely means a lot to us to hear from someone who has chosen our watches time and again.
We are especially pleased that both your Hawk and Alpha models have delivered exactly what you need in demanding conditions. Creating timepieces that are reliable highly legible and built to perform without compromise day or night is at the core of what we do so it is great to know they have stood up to real world use.
It is also fantastic to hear that you found us when you did and that we have been able to exceed your expectations where others have fallen short. Feedback like yours reinforces why we are so committed to quality durability and purpose driven design.
Thanks again for taking the time to share your experience we truly appreciate it.
Gail and The Team
Excellent service already and fantastic…
Excellent service already and fantastic watches ,
Highly recommend
April 13, 2026
Reply from NITE Watches
That's great to read Peter, thank you.
Quality product
Good quality strap and a quick delivery! Easily fitted and watch feels secure!
April 13, 2026
Reply from NITE Watches
Thank you Jonathon, great to read and thanks for taking the time to leave your review.
MX10 Shadow
MX10 Shadow.
I have been following the brand for some years, but never made a purchase. Until now. I was wary of how the tritium would perform. I'd watched videos comparing different brands, but finally decided to see for myself. It's brilliant. I wish I'd bought it years ago. If you're unsure of how good the lume is, trust me, you will not be disappointed. I wonder how much better the t100 is?🤔
March 26, 2026
Reply from NITE Watches
Hi Paul, thank you for taking the time to leave a great review, the Tritium sometimes has to be seen to be believed !
Reply from NITE Watches
Glad we could be of help, thank you
Better and less expensive than Luminox
Up until a few years ago I had been buying Luminox but I now have 4 Nite Alpha watches and they are fantastic, better and less expensive.
I only want T100 for its superior night legibility and my only criticism is that Nite use T25 on most of the range rather than T100.
I would like to see a mechanical/automatic version of the Alpha and an option for bronze.
April 15, 2026
Unprompted review
Reply from NITE Watches
Thank you for your review and feedback Barry, your suggestions have been passed through to the design and marketing for consideration. Thanks again !
Great specification for the money and…
Great specification for the money and fantastic service
April 8, 2026
Reply from NITE Watches
Thank you Derek, appreciated.
Great watches
Great watches, best I have after sales also very good, always someone there to talk to.
April 7, 2026
Reply from NITE Watches
Thank you Martyn, always here to help!
Swift reply to my questions
Swift reply to my questions, quick delivery,realy nice fit and looking watch.
April 7, 2026
Reply from NITE Watches
Great to read Grant, thanks you
You took extra for expedite shipping…
You took extra for expedite shipping and yet one week and nothing delivered.. and on 2026 it’s very funny to block your customer on instagram.. because I can tell my 360000 followers about bad experience
April 7, 2026
Reply from NITE Watches
Hello Eyad, Thank you for giving us the opportunity to respond to the various comments posted on social media.
FOR CLARITY - Your watch was ordered on 5th April, which was a UK bank holiday. As a result, your order was processed and dispatched on 7th April, the next working day. While you selected and paid for Priority shipping, this service applies to the courier transit time once the item has been dispatched.
Please note that any additional charges you have encountered are import taxes and duties applied by your country’s customs authority. These fees are outside of our control and are not included in our shipping charges.
You were provided with a tracking number, which can be monitored via the courier’s website. According to the latest tracking information, your parcel is currently in Dubai. Due to the ongoing conflict affecting the region, there may be delays caused by airspace restrictions and limited delivery operations. Unfortunately, once the parcel has left our facility and is in transit internationally, these factors are beyond our control.
We also note that you have posted similar comments across multiple platforms. While we welcome genuine feedback, repeated or duplicated posts may be moderated in line with platform guidelines.
We understand how frustrating delays can be and appreciate your patience during the current conflict, this is a matter of genuine delay and not bad Customer Service. We are sure you can appreciate this.
After I realized I ordered the wrong…
After I realized I ordered the wrong watch the folks at Nite gave me a discount to cover the cost of me shipping back to the UK. Fast and efficient. Great watch as well.
March 23, 2026
Reply from NITE Watches
Thank you Jim, glad we could help
Late delivery
I bought the watch in 2nd of April until now I didn't received my watch as they promised, they say it will take 3 to 5 days.
April 2, 2026
Reply from NITE Watches
Hello Abdulla, you ordered your watch at 12.49pm on the 2nd April, we fulfilled and shipped your watch on the same day, you chose Fedex Standard delivery, which is not available to us at the moment and have covered the cost of sending it to you via Fedex Priority at no additional cost to you. With the current situation in the Middle East, we have no control over the airspace closures and delivery delays, your watch is currently in Dubai and will be with you as soon as they are able. I am sure you appreciate we cannot expedite shipping with the current situation. We apologise for the delay.
Speed of assessment as to what was…
Speed of assessment as to what was wrong with my watch and the reasonable price to fix it
March 19, 2026
Reply from NITE Watches
Thanks for your feedback Andy.
I have six Nite watches so obviously…
I have six Nite watches so obviously I'm a fan. OF THE WATCHES.
The straps on the other hand are absolutely rubbish.
The rubber one on my Hawk lasted about 2 years wearing it appropriately once a week, replaced it with a 4 quid one from AliExpress, been on for 6 years and going strong. The rubber one on my Alpha about the same. The one on my Atlas lasted 10 months although to be fair a replacement was sent free of charge, I've not put it on as I'm using a 5 quid one from AliExpress.
To sum up, I love the watches but the straps are a bit of a joke.
April 5, 2026
Unprompted review
Reply from NITE Watches
Thank you for your feedback, we continuously work on improving the straps and listening to our Customers.
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