Nobody's Child Reviews 

I had a wonderful customer service interaction with David who was extremely helpful. He dealt with my questions promptly and created a great solution.

Responsive and helpful when I contacted them when I’d just missed a deadline for a return (as I had returned one of two items and the process wasn’t as straightforward when I tried to return the second item before the first return was processed.) Thank you for your help Rory!

Well what can I say !!!
Rory helped me from start to finish
Very very good
Thank you again Rory
Sue

This review is for the excellent Customer service I received from Zachary and David.
There was a problem with tracking my order. I contacted Customer service and in error,I omitted one digit when quoting the order number, which added to the confusion.
Despite this , Zachary and David persisted and the problem was resolved.
I very much appreciated their prompt attention to my query .

I had to return some clothes that didn't suit me. My return package was delayed in transit, and rather than wait until my return arrived, Rory from the customer service team refunded me straight away !

Still waiting for my refund.

I was two days late in submitting my return, and customer service was extremely helpful and generous in extending the return period for me, which I was very grateful for.

So helpful and lovely service. Rory was my online messenger person. I needed a couple more days for a return window because my parcel arrived after I had already left for holiday. Efficient messaging and friendly reply. Thank you

I’ve always really liked the clothes I’ve got from nobody’s child, however my latest experience has left such a sour taste.
I ordered a dress and top, both in the normal size I order with nc, normal delivery £5. Both arrived huge!! So went to return and was charged a £4 handling fee. I sent NC a simple email after to say it’s pretty disappointing due to the size being so big having to pay an extra fee.
I received no response but by this time had an email from them that they had my returned items and I would be refunded soon.
Then got an email from “customer services” to say my case closed. There wasn’t really ever a “case” but just found it pretty rude not to have any response from them.
After a few weeks I realised the money had not been returned to me. I followed up. No apology just an email saying that they think an item was missing from the package but they will do a good gesture and refund me anyway. No. Unbelievably rude and poor.
Both items were in the bag.
You received both items.
Useless customer service.
Charge a return fee but incapable of actually refunding.
Rude and poor service.
Never got an email response.

This review is for the customer service I received. A dress I bought relatively recently unfortunately had stitching that came undone after the second wear. I contact customer service attaching photos and this was sent for review. Rory then reached out and gave me several options including a return, exchange and even covering the cost for a local seamstress. The responses were prompt and the return process easy. Great personalised customer service!

Rory, from the NC customer service team, was really helpful!

Rory at NC provided a speedy and very accommodating and satisfying resolution to a query I had. Even more so given the error seems to have been mine in the first place! Excellent customer service!

Nobody's Child are often my favourite dresses. I like the quality and style. They can be right on the bust but that's just my shape on some dresses. I had a postal issue with a refund and they communicated throughout and were friendly and helpful.

Rory at Customer Servicess was really helpful when I had a problem with garment I ordered. He was knowledgeable and provided clear information regarding the process in a friendly manner. I hope the issue will be resolved soon.

I love nobody’s child, one of my favourite brands. Really great customer service from Rory and the team helping me sort out a refund for a returns parcel lost by Royal Mail.

I like that there is a wide range in petite sizes and natural fibres. I also support charging for returns (although it would help if fit and sizing were more consistent). My issues are with the frequent new items, which quickly sell out in certain sizes, and daily emails pushing purchases. This is a fast fashion model, designed to encourage overconsumption.

Although it took some time for my query to be acknowledged, once it was picked up by Rory it was dealt with really quickly and a replacement order was sent as promised.

Would give them zero stars if possible,no refund after nearly three weeks of returning items¡!!!!!!!!!

I bought a set for my graduation and I loved it, fit well and got loads of compliments. I had an issue with the top but got in touch with the customer care team and they were a great help at getting it sorted!

Really helpful customer service team who resolved my query quickly and were flexible to my request. Lovely, good quality clothing that lasts!