Noclegi Renters Reviews 

I stayed at one of this company’s properties, initially planning to stay for around 15 nights. However, after just 3 days, the boiler broke down. A handyman came in the afternoon, but the issue wasn’t resolved. After that, communication stopped completely — I had no idea what was going on or if the issue would be fixed.

The next day, by 6:00 PM, still no update. I requested a refund and booked another apartment — unfortunately, also managed by the same company.

When I arrived at the new apartment, no access codes had been sent. I called customer support, and the agent confirmed they were aware of the boiler issue from the previous apartment, yet still made me wait in the rain for over an hour because of a payment processing issue — even though I had provided a valid credit card. No one called to ask for another card, which could have solved the issue in minutes.

I ended up leaving and checking into a hotel at my own expense. At 10:30 PM, they messaged me asking if I wanted to change accommodation — far too late to be of any help.

I requested a refund for at least 2 nights: one for the night I had no hot water, and another for the hotel and taxi costs caused by their incompetence.
To this day, I haven’t received any refund at all.

This company’s service was completely unacceptable — disorganized, unresponsive, and careless. If you value your time, money, and basic comfort, stay away.

+ the price for the apartment was lower than on booking.com
+ the view from the kitchen was beautiful
+ comfortable beds
- no repairman came to fix the broken door during the 5 days of stay
- insufficient number of forks
- dish towel and oven mitt missing
- non-functioning and missing window curtains

I stayed at the Kościuszki 39/19 apartment in Krakow and really enjoyed my time there. The apartment was clean, had excellent parking, and the location was very convenient for reaching the city center. I truly enjoyed my stay and would definitely come back again. I highly recommend this high-standard apartment to anyone visiting the area.

The two stars are for the apartment which was lovely and modern. but it was new so was going to be lovely.
Thats where the positivity ends. This company do not care one bit about customers experience in their accomodation. advertised as no pets in apartment but failed to mention that in surrounding apartments there was constant barking dogs sometimes excessively loudly barking way after midnight, no one to help and no response from this company to support us or relocate us. The noise was unbearable and excessive. apartment advertises a 24/7 reception , this is untrue , i have videos to prove a lot of the time it was unmanned and even if someone was there they shrug their shoulders and are disinterested. we rented accomodation in wroclaw stylowry apartments in a new development , there was no working tuned in television, again no help,( they advertise flat screen tv ) they didnt care. we approached booking. com who we booked with and they advised me that this company was ignoring them too. they take your money and then your pretty much isolated. as well as constsnt barking dogs there was building noise both inside/ outside the apartment building.
They advertise “ quiet time” after 10 pm , this is also untrue as we had to endure excessive dog noise until way after midnight. They tell you to call the police as not their problem.
Our stay was noise polluted constantly which caused severe sleep deprivation and stress / anxiety. They dont care. Do yourself a favour and do not book with this awful disregarding company.

I would like to WARN ALL CLIENTS !!! NOCLEGI RENTERS ARE CHEATERS ! Run! THIS IS A FRAUDULENT COMPANY THAT SYSTEMATICALLY LIES AND OFFERS FAKE PHOTOS OF APARTMENTS THAT DO NOT EXIST. THE APARTMENTS ARE EXTREMELY DIRTY, DISGUSTING, OFTEN NOT CLEANED AT ALL BY PREVIOUS CUSTOMERS AND HAVE NOTHING TO DO WITH THE PICTURES UPLOADED ON BOOKING OR OTHER PLATFORMS. AFTER THE CLIENT WANTS TO CHANGE THE APARTMENT OR GET HIS MONEY BACK - THERE IS NO ONE TO CONTACT OR LIES ARE MADE UP. PLEASE SPREAD THIS INFORMATION AND CONTACT ME TO FILE AN ACTION LAWSUIT AND CONVICT THIS COMPANY. SUCH "Business" HAS NO PLACE IN THE MARKET. PLEASE TAKE A LOOK ON OTHER CLIENTS REVUES on Google. All clients complain for similar reasons.
In the booked" apartment " in which we stayed 10 min and we run away,because of the miserable conditions. However the same apartment presented in booking with fak photos.