Nomplates Reviews 

77
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were unhappy with their experience overall. Customers experienced major issues with product quality, noting cracked plates, peeling gel characters, sharp edges, and substandard materials. People frequently complained about terrible customer service, unhelpful responses, and a complete lack of communication when requesting help or refunds. Buyers also received incorrect items that did not match what they originally ordered online. Though some reviewers were happy with their purchases. Consumers mentioned that delivery was surprisingly fast and that the final plates looked amazing and solid on their vehicles. These few buyers would gladly order again and appreciated the prompt shipping service.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, as while some people love their new plates and find... See more

Quality

Customers consistently note negative experiences with quality, highlighting issues such as peeling... See more

Order

People report ambiguous experiences with order, as some reviewers received incorrect items, wrong sizes, or... See more

Customer service

Consumers find customer service to be frustrating, expressing deep dissatisfaction over ignored emails and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been buying from this site for a good 2-3 years but one set of plates haven’t lasted well at all, they sent a replacement for some of the broken numbers but now the backing is peeling away so t... See more

Rated 1 out of 5 stars

Very slow to respond on email or WhatsApp feature on website. Plates arrived and very poor quality the ghost style plates the layers of black were not set and very loose moving on top of each other wi... See more

Rated 1 out of 5 stars

I bought plates from NomPlates less than two years ago and the gel characters have already started peeling and deteriorating on both the front and rear plates. The car has very low annual mileage,... See more

Rated 1 out of 5 stars

Ordered a standard motorbike plate, came with corners that looked been cut with kitchen knife, black background discolouration where it should of been yellow, and the front cut edge sharp enough to sl... See more



Contact info

2.2

Poor

TrustScore 2 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(77)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience all around

I’m extremely impressed with this company! The service was great—quick, efficient, and friendly. The products are of exceptional quality and exceeded my expectations. I wouldn’t hesitate to recommend them to anyone and will definitely be a returning customer. Great experience all around

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this seller

Stay away from this seller , they not printing as per legal requirement and when you ask them to fix the issue they completely ignored you, better to spend some more money and use different seller, contacted bank to stop transaction.

January 24, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

This is untrue — all legal plates we make include the correct markings laser-engraved for a clean, permanent finish. We also couldn’t find an order from your name. Feel free to get in touch if there’s been a mix-up.

Rated 5 out of 5 stars

amazing

quick, friendly and plate looks amazing. top jobs from these lads, wish they made smaller plates but im assuming there would be a reason for that

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T RECOMMEND!

ordered plates came with letter out of line and visible. seller send me guide how to repair it but it wasnt possible. promised replacement but nothing was sent. seller totally ignore me, no answering to any comunication. waste of money and time.
Update: I contacted you for 3 months through emails or WhatsApp you totally ignored all messages. That's your business. People don't waste your money and time.

January 16, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

We do reply to all messages — if your case is unresolved, please email us again. If you were promised a replacement and haven’t received it, we’ll sort it immediately.

Rated 1 out of 5 stars

STAY CLEAR ,UTTER RUBBISH!

Plates turned up ,letters were not in line ,backings had air bubbles in,and plate makers details were just etched in white on bottom of plate (not road legal) .contacted them ,they replied with we either give you back 20%! Or send your plates back to be rectified.I requested to be rectified,but they still have not answered me after four days! DO NOT USE NOMPLATES .WAIST OF MONEY.not registered to sell number plates! If you can't get refund then ask for help through your bank .don't be fooled by nom plates .

January 9, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

We engrave markings clearly and permanently at the bottom — they are road legal. Alignment and bubbles are rare and can be caused during transit. For minor issues that would not typically affect normal use of the product or where said issue would not be visible once on the road, we would offer a discount as a suggestion or a full return and rectification. We typically respond within 1 working day (excluding weekends).

Rated 1 out of 5 stars

The dirtiest business and customer service I’ve ever known

I’m not even sure where to start , actually yes I do,LISTEN TO ALL OF THE NEGATIVE REVIEWS AND YOU CANT GO WRONG. I ordered 3d acrylic gel infused , they messed the order up sent me pic of acrylic , then when pulled him up on error he said what’s your postcode , then quickly added gel later and shipped out , the gel is peeling off , customer service is 💯 DISGUSTING. Will upload full pics . Honestly if you have any dignity and want a plate doing properly go anywhere but these people . Customer service comes across very hostile. Upon telling him I want a refund he’s said “ it’s not happening” I wish I saw these reviews before placing an order. I havnt even opened the plates and you can see where the gel is peeling off “put some pressure on you’ll be fine” WHAT??? Why do I need to put pressure of a “professionally” done item that I paid £68+ for????

Mega shame I can’t upload pics to this review as it will really show just how bad customer service is. I’ve told them if this gets removed I shall be going to trading standards but I will be doing this anyway and these people shouldn’t be allowed to run an “official business”

*their response to my review is a lie*

January 3, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

You began demanding a refund before the item even arrived, claiming a missing component in what was a mid-production update photo. We’re always happy to clarify — but being shouted at for trying to help isn’t fair. The plate was produced exactly as ordered and was shipped with care. We don’t ignore genuine faults, but we can’t resolve issues based on assumptions.

Rated 2 out of 5 stars

Poor Quality and communicaton

Ordered 2 sets of plates as Christmas presents. 4d plates with 3d gel on top

1 set was ok quality (3d gels weren’t stuck inline with the 4d digits under and overhanging but ok to gift.
The other set both plates the second line of digits were at a different angle to the first set of digits and poor quality as above.

Tried to contact via email and WhatsApp but no response after numerous attempts, so had to order another set from another supplier.

Don’t recommend will not be using again

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

First plate I received letters were not…

First plate I received letters were not in line contacted and they said that I could send it back once I asked for the address, back-and-forth messages took me over a week and a message saying I would like a refund for messing me about and that I had to purchase another plate from someone else
So they give me the address as soon as they receive a plate said that I could not have a refund and that I could only have another plate which is what I did because I couldn’t be bothered to go back-and-forth with messages. Customer service was disgusting and will never do business with them again and advise anyone else in doing the same .

November 1, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service , fantastic customer contact fantastic product .
In a world of averagnis ( since covid ).
Professionalism is back .

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bubble Plates look amazing

BUBBLE PLATES ARE AMAZING
Can’t fault Mon Plates placed the order Saturday night and they was on my door on Tuesday excellent service and the bubble plates are really good quality if your reading this review this is the Company you go to buy your personalised plates STAY WELL AWAY From a Company called FIRE PLATES!
Overall can’t fault Monplates will be coming back for more in the future :)

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID! good ideas, poor quality & service

*IN RESPONSE TO NOM PLATES REPLY
you have not said anything different from direct communications when I’ve explained I ordered frames and plates as I wanted frames and plates - if I’d wanted Velcro or magnets I’d have enquired about that!
The fact remains that the plates and frames as ordered as a set simply do not work and I was never told this during all communications prior to and during order.
Given they also have minor defects present they are deemed under law to be faulty and in both cases (supplied goods not compatible for use as buyer asked and faulty) they are returnable and refundable under law even though they are bespoke!
If you are as focused on providing good service as you claim you will sort this out.
Also funny how it’s only a few all 5 star reviews on your own website - I know of a few now that have been submitted at 1-3 stars and you seem to remove them sharpish.

*UPDATE - I was invited by email to also submit a review to the Nom Plates website so I just copied this one and posted it - for some reason it was removed a short time later - only shows 4 reviews that are all ***** 5 star - funny that isn’t it?!

AVOID! Good ideas, poor quality & service!!
Pre ordering discussed options at length and chose high quality negative style with holders (crucial as a show car)

First impression of plates to be fair were that they looked good/ different but then the problems started

1. Minor defects in the finish, black letters/ cutting of etc
2. One plate had been fitted into a holder - jammed in and holder broken
3. Clearly the holders don’t suit the plates
4. Seller said minor defects are ok and can’t take back
5. Legally should be free from minor defects and appropriate quality for price paid etc
6. Legally as ordered and pre discussed as a package, the plates and the holders should all fit and be easily removed etc (as you would do at a show)
7. Legally as errors and not compatible for intended use and told to heat holders each time to try and get plates to fit etc they are under Consumer Goods Act fully refundable
8. Seller now refuses to even communicate
9. Legal action pending
10. May only be (expensive) plates etc but the principle is you need to make them good quality, free from defects and then be legally and morally responsible when things go wrong and sort out the customer in a timely and professional manner - not force them into court action which will ultimately cost them a fortune!

You’ve been warned!
Seriously, go elsewhere - it’s not worth the money nor the hassle

September 25, 2024
Unprompted review
Nomplates logo

Reply from Nomplates

Thank you for your feedback. Negative plates are indeed thicker than standard plates due to the additional acrylic backing, which can make them a tight fit in traditional plastic plate frames. This setup isn't ideal for those who frequently swap plates, as repeated opening and closing can weaken the frame, even with standard plates.

We’d be happy to suggest alternative mounting options, such as Velcro, clamps, or a magnet system, to ensure a secure and practical fit. If you'd like to return the plate holder, as previously offered, we can arrange that for you.

Thank you for giving us the opportunity to address this!

Rated 1 out of 5 stars

I UNDELIVERED NUMBER PLATE . POOR CUSTOMER SERVICE ordered a number plate from Nom…

I ordered a number plate from Nom plates for my trailer . All went well with ordering but the plate never arrived . I contacted them numerous times , they said that I hadn’t put my full address down but managed to get my money including my full address . Eventually they sent me a tracking email from Amazon who deliver the plates so I went to the address & surprisingly they had never seen the plate nor had the neighbours on both sides . I emailed Nom plates but no reply & no refund for my undelivered plate. It was only £20 but it’s poor customer service . WHY GET A BAD NAME FOR £20 ?

August 28, 2024
Unprompted review
Nomplates logo

Reply from Nomplates

Hello.. I have checked your order and it does appear the address was supplied incorrect. Labels are booked through automated systems and the onus is on the custom to provide a correct and complete delivery address. You failed to put a building name/number which you also were able to verify by checking your order details. We were unable to recover this parcel however if you do still want the item, feel free to get in touch and we can work something out for you.

Rated 5 out of 5 stars

Got my road legal bubble plates in…

Got my road legal bubble plates in today, couldn’t believe how fast the turnaround was, I sent the guys the required documentation to make them road legal, before I could even check if they needed anything else from me, the plates were delivered, and look amazing might I add 😍

July 31, 2024
Unprompted review

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