⚠️ Be extremely careful with this service. The app itself worked, but money was being charged quietly without clear control. After the trial, it even attempted to charge $42 — luckily,... See more
Company replied
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Didn't help me with valorant, really confusing to use
Company replied
i bought a sub for noping when playing ff14 and during the time i was using it there were intrusive ads popping out now and then, masked as "service notification center". Every time you delete the f... See more
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Company details
- #320 of 338 best companies in Software Company
Written by the company
NoPing offers a comprehensive suite of gaming optimization solutions designed to enhance gameplay through ultra-low latency, increased FPS, and innovative features.
Contact info
United States
- support@noping.com
- www.noping.com
2.7
Poor
285 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gostei mto da experiencia
Gostei mto da experiencia. Atendimento nota 10
May 12, 2025
Unprompted review
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Most stupid company and huge scam
Most stupid company. tried and found out bitcoin mining in my background while running NoPing. Scam and they take your money. they stole me 57€
May 3, 2025
Unprompted review
Reply from NoPing
Hello,
Your accusation is completely unfounded and false.
NoPing does not engage in any form of unauthorized activity such as crypto mining or any background process that compromises your system. Our software is rigorously tested and trusted by thousands of users worldwide. If you experienced any issues, we encourage you to open a support ticket through our official website so our team can investigate.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
SCUM
Scam-Based Business Model – $70 Stolen Without Clear Warning
NoPing is a predatory and deceptive company that charges users without any real consent or clear notification. I was charged $70 after a so-called "free trial" that I never agreed to continue. At no point was I shown or asked to accept any user agreement that mentioned automatic billing. Their "free trial" is a trap designed to silently switch you to a paid plan.
Let me be very clear:
❌ I did not receive any warning email or popup that money would be charged.
❌ I did not authorize this transaction.
❌ I never signed any agreement about automatic renewal.
This is a classic scam strategy – lure people in with a fake trial, then charge a large amount hoping they won’t notice or won’t fight back. Their refusal to refund clearly shows their business is built on dishonesty, not service.
Their customer support hides behind a so-called “company policy” that conveniently benefits only them. When confronted, they give robotic replies like "we're sorry but we can't refund," regardless of context. It's an embarrassing level of customer care and a very lazy scam.
Let’s talk about the product:
The "ping reduction" service is unreliable at best, with no measurable improvement in most games. There are free or cheaper VPNs that do a better job. This company offers nothing of real value, only empty promises and a trap to charge you.
May 3, 2025
Unprompted review
Reply from NoPing
Hello,
We understand your frustration, but your claims are misleading and do not reflect how our service works.
NoPing follows the same standard trial model used by virtually every SaaS company today: when you activate the free trial, you're informed of the billing terms and required to accept them before proceeding. The price, duration of the trial, and automatic billing after 7 days are all clearly displayed on the page — and you agreed to these terms when starting your trial.
Let’s clarify a few key points:
✅ The charge is not unauthorized — it was the result of a trial conversion, as outlined during signup.
✅ You had 7 full days to cancel the trial at any time through your account dashboard.
✅ Cancelling is straightforward: simply log in and click “Cancel Subscription” — no need to contact support.
Calling this a "scam" is unfair and inaccurate. You were not tricked — you were given all the information upfront and chose to proceed. Our support team follows clear policies that are in place to ensure fairness and transparency for all users.
We stand by the integrity of our service and our team. If you need help accessing your account to cancel or check billing, we're happy to assist — just open a ticket.
Best regards,
The NoPing Team
Scam (Betrug) Warning!
After the 7-day trial, NoPing will still charge you €58, no matter what, because there is no way to cancel during the trial period. You click on "Cancel subscription", then you're taken to your billing profile where it says "subscription interrupted", but after 7 days they still charge you. And the support won't help you because they want to see video proof of your cancellation attempt.
I'm now going to file a chargeback with my bank to get my money back. This is fraud on a huge scale. I've never seen anything like this before—absolutely insane
April 14, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
If you have more than one subscription, you will need to cancel all the subscriptions on your account.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
Don't ever do it, not even once
Dont use, you can use another better app, ping not improve, reduce FPS and scam company. After 7-days trial they will automatically pay 39$ subscription for a year and you cant refund including you just pay 5 hours ago.
March 31, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
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Noping does not return funds
Noping charged me immediately after the trial plan of their services, but I did not want to continue using their services because there are no servers I need, I canceled the subscription but the money was not returned to the card
March 29, 2025
Unprompted review
Reply from NoPing
Hello, please provide your email, so we can address your case.
Complete Scam
Complete Scam! Cheating People Out of Their Money!
Response to NoPing:
They sent me an email that states “we’ve seen that your plan is going to expire in 0 days 9 hours, after the days expire, you will not be able to access our service, in case you want to renew your plan just click here” I DID NOT click the link to renew my plan because I “did not want to access their service any more.” I should not be charged for and expired plan and I DID NOT click on the link to renew my plan.
March 25, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
Not Recommended
Terrible the tweaks did nothing and the faking in reviews is insane I don't recommend this website because nothing works on it, and it just gives more delay.
March 26, 2025
Unprompted review
Reply from NoPing
Hello!
We’re sorry your experience wasn’t positive. Our service is recognized for offering the largest number of optimized routes and the best FPS improvements on the market. We also provide exclusive features like AudioPad , Prosettings and Green Aim—all in a single application.
If something didn’t work well for you, please reach out to our support team. We’d be happy to help and understand how we can improve your experience.
Your satisfaction matters to us!
**Scammers
**Scammers! Dishonest and irresponsible!**
Noping is an absolutely untrustworthy company. After signing up for their **7-day free trial**, they automatically charged me **€50** without any warning. I received no notification from them or my bank. The charge was neither for a month nor for a year, but for a **random amount they arbitrarily decided** after the trial period ended.
When I contacted customer support, they refused to refund my money, even though I hadn’t used their service after the trial expired. This is **a complete scam** and unacceptable behavior toward customers.
**Advice**: If you don’t want your money taken without your consent, **stay away from Noping**. There are much better and more honest service providers out there.
March 10, 2025
Unprompted review
Reply from NoPing
We understand your frustration, but we’d like to clarify the situation. Our records show that you used the 7-day free trial twice, signing up for a second trial immediately after the first one ended to continue using the service for free. This clearly indicates that you were aware of the subscription process and the automatic charge required to continue using the service.
Since the charge occurred after the second trial expired and was not disputed within the appropriate timeframe, this complaint is invalid. Additionally, the payment was made over six months ago, which exceeds the period for any refund requests.
Our free trial is intended for new users to evaluate the service before subscribing. However, deliberately creating multiple trials to avoid payment is not legitimate use of the platform.
If you need any further clarification, we’re happy to assist you.
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NOPING Scammer
I never heard of NOPING until it tried to charge my credit card. I declined the charge, my cc company sent me a new card, NOPING tried to charge my new cc again, I declined again, my cc company is sending me a new card again. I don't know what to do with this kind of scammer.
I had never heard of this company nor signed up any trial nor have an account to login in to unsubscribe.
February 22, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process after your trial period.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
Reply from NoPing
Hello,
We have checked your account, and your subscription is currently canceled. However, we confirmed that the cancellation was made one day after the charge on June 10, 2024, at 11:41 PM.
Unfortunately, we are unable to provide refunds for subscriptions that were canceled long after the payment date, as this is part of our policy to prevent fraudulent refund requests.
If you need further assistance or have any questions, feel free to contact our support team on our website.
Thank you for your understanding.
edit: It is already removed, don't worry about that.
Fraudulent emails
Hi, as someone who used noping, they sent me emails saying my service was going to expire and then they would charge me, would not recommend. Here is their email:
"We would like to thank you for using our service, we've seen that your plan is going to expire in 0 day 0 hour, after the days expire, you will not be able to access our service, in case you want to renew your plan just click here"
And then weeks later, they charged me.
February 12, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process after your trial period.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.
Also we can see here that you have already canceled the subscription in the day that you got charged.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
please i would like to cancel my…
please i would like to cancel my subscription and they took the website down please allow me to cancel
January 14, 2025
Unprompted review
Reply from NoPing
Hello, we were updating our website, to a new version, it's already online.
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i was using the free trial and didnt…
i was using the free trial and didnt realise id signed up for it to be renewed and now i have had money taken out of my account i have cancelled the subscription therefore a full refund would be greatly appreciated
January 12, 2025
Unprompted review
Hi NoPing Team,
Hi NoPing Team,
I’m really upset and frustrated right now. I signed up for the free trial to test your service, which required me to enter my credit card details. After trying it out, I looked everywhere to cancel the free trial so that no money would be taken, but I couldn’t find any way to do it.
I ended up forgetting about it and went to sleep, assuming nothing would happen. But today, I saw that you charged me for the subscription without any warning or email beforehand. This charge happened about four hours ago. I don’t think it’s fair to just take my money like that without notifying me first.
The money you charged was part of my savings for college, so I’m really upset about this. I need that money, and I didn’t mean to subscribe. Can you please review my account and issue a refund? I’d really appreciate your help with this.
No way of contacting you guys
Thank you,
johannes kloster nilsen
johannesnilsen20 @gmail.com
December 26, 2024
Unprompted review
REFUND!!!
Don’t make yourself seem like a SCAM ! the subscription can’t be canceled !! I tried to reach them for days but no one will reply anything from official website email or Facebook and instagram I want my refund immediately !!! Cancel my subscription I don’t need this service anymore I only tried the trial it doesn’t mean I need a yearly subscription what the hell?how could you just charged automatic without asking and there’s no where I can find cancel button it’s ridiculous!!! Now I need to cancel my credit card in case if it paying the second year !! Please HELP!!!!! Account w0890472w @ yahoo.com.tw
January 3, 2025
Unprompted review
Reply from NoPing
We’re sorry to hear about your dissatisfaction with the billing process after your trial period.
Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.
We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:
1 - Log in to your account on our website.
2 - Go to the 'Subscriptions' section.
3 - Click on subscription ID you wish to cancel.
4 - Click on the 'Cancel' button.
Also we can see here that you have already canceled the subscription in the day that you got charged.
Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.
Hi NoPing answer this realy mad need money for collage
Hi NoPing Team,
I’m really upset and frustrated right now. I signed up for the free trial to test your service, which required me to enter my credit card details. After trying it out, I looked everywhere to cancel the free trial so that no money would be taken, but I couldn’t find any way to do it.
I ended up forgetting about it and went to sleep, assuming nothing would happen. But today, I saw that you charged me for the subscription without any warning or email beforehand. This charge happened about four hours ago. I don’t think it’s fair to just take my money like that without notifying me first.
The money you charged was part of my savings for college, so I’m really upset about this. I need that money, and I didn’t mean to subscribe. Can you please review my account and issue a refund? I’d really appreciate your help with this.
Thank you,
my emeil is johannesnilsen20
December 26, 2024
Unprompted review
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No way to contact this company
No way to contact this company. I accidentally put the wrong email address for the 7 days trial and trying to contact them for 4 days already and still 0 replies.
Update 1 (23/12/24): I received the response but they responded with the wrong email and thus, the issue is still not resolved.
December 19, 2024
Unprompted review
Reply from NoPing
Hello, we sent more information to the email you provided to us.
Didn’t work at all
Didn’t work at all, made the ping even worse, used 75% of GPU and CPU. Couldnt cancel my subscription, was charged fully for it. Dont sign up for trial ITS A SCAM.
December 19, 2024
Unprompted review
Reply from NoPing
Hello,
We’re sorry to hear about your experience, but we would like to clarify a few points. Our software is designed to be lightweight and efficient, consuming minimal CPU and GPU resources during normal operation. If you experienced performance issues, it might be due to specific system configurations or conflicts that we’d be happy to help troubleshoot.
Regarding the subscription, we provide clear instructions on how to cancel during the trial period, and we encourage users to reach out to our support team if they encounter any difficulties.
Why isn’t it easier to cancel?
Why isn’t it easier to cancel?? I also only wanted the free trial and nothing else and they go ahead and charge me $65. WTF. I cant seem to do anything just on my phone. Also, it says my free trial expires in an hour, why would they charge me now??. I would like a refund please, my card is blocked because of this.
Card ending in *4210
Transaction: December 17, 2024 9:30AM Denver time
December 17, 2024
Unprompted review
Reply from NoPing
Hello, please provide your email account, so we can address your case.
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