I have purchased a seat cushion but it does not hold on the chair as the snaps constantly open. I have contacted the customer service and they have quickly responded and resolved my issue by offering... See more
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See what reviewers are saying
This has been the first time ordering from Nordic Nest from within the UK. I have read some terrible UK based reviews ok Trust Pilot and was a bit hesitant whether I should actually give it a go. I’m... See more
Update on earlier negative review. I ordered a Christmas Decoration which was both damaged (damaged within packaging so poor quality control) and which did not light up anyway. Customer services runn... See more
Bought a set of Georg Jensen cobra candle holders. The price was good, service fast , the items were packed well ( aided by high quality Jensen primary box, and very heavy duty Nordic Nest outer box)... See more
Company details
- Home Improvement Store
- Decoration and Interior Design Store
- Furniture Store
- Kitchen Supply Store
- Lighting Store
- Outdoor Furniture Store
About Nordic Nest
Written by the company
INREDNING, MÖBLER & DESIGN ONLINE – FÖR HEM ATT ÄLSKA
Med passion för skandinavisk designtradition och livsstil vill vi hjälpa dig skapa ett hem att älska. Varmt välkommen in till oss där du hittar över 30 000 design- och inredningsprodukter från fler än 200 varumärken som exempelvis ferm LIVING, &Tradition, Mateus, Rörstrand, Iittala, String, Marimekko, Broste Copenhagen och HAY.
Design för alla rum & stunder
Vi vet att ett hem byggs upp med tiden, pinne för pinne. Därför hittar du design hos oss för alla rum i hemmet och för alla livets stunder. Oavsett om du letar efter en tidlös present, om du vill förnya ditt hem inför en ny säsong eller letar efter nya middagstallrikar – så är du välkommen att boa med oss.
Låt dig inspireras av ett utbud som bjuder på alltifrån tidlösa klassiker till trendriktiga nyheter. Hitta din nya favoritmugg till morgonkaffet, drömlampan, den perfekta vasen eller mjukaste mattan – stort som litet, låt ditt älskade hem ta form hos oss.
Contact info
Stämpelvägen 3, 394 70, Kalmar, Sweden
- 0480449920
- info@nordicnest.se
- www.nordicnest.se
4.5
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service by Amanda…
Excellent customer service by Amanda through her follow up process
April 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
SCAM - FRAUD
SCAM
Beware!! I placed an order for my company and once I paid, they never sent the order confirmation, invoice and can't talk to the sales lady who was in charge of my order.
I tried to call her every single day since I paid and the line is always off, I sent emails, she never answered me back, I contacted with the customer support via chat and they never gave me an answer.
May 6, 2024
Unprompted review
Reply from Nordic Nest
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied.
We will therefore contact you on your email, to help you further with this.
Wish you a lovely day!
Kind regards,
Veronica
Nordic Nest
Great experience so far
Great experience so far! Fast delivery, creative packaging, good choice of products
March 21, 2024
So after debating ordering from Nordic…
So after debating ordering from Nordic nest after reading mixed reviews on here …I’d longed for a certain pink pan for some time …and bit the bullet !
Soooo happy I did !
Fabulous pan , brought a bowl to match , fast shipping and one happy customer :D
April 10, 2024
Unprompted review
Bathroom set
We ordered a bathroom set (brush, bin, soap dispenser and a wisser), it's not cheap but the quality and design are really great! Unfortunately the mechanism of the bin broke after a few weeks, after reaching out to the customer service they replied prompt and replaced it without any hesitation or costs.
April 3, 2024
Unprompted review
If you live in UK AVOID
So I ordered two items from Nordic Nest. The first arrived and wasn't suitable. So I rang customer service to arrange a return. What wasn't very clear during the buying process was that UK customers had to pay for returns. BAD.
I refused delivery of the second item from the same range. And was then charged a return fee. Which they agreed to credit back to me.
2 items returned. 2 months and still waiting for a refund. 36 emails about this. 36 emails and still no refund.
The latest email advised me to contact Klarna directly about the refund. My contract was with Nordic Nest not Klarna.
An absolute shambles. Avoid.
Update: 10 April 2024.
Hi Veronica,
Surprisingly still not resolved. I'm stuck between yourselves and Klarna and neither seems to be able to help.
Darren
March 22, 2024
Unprompted review
Reply from Nordic Nest
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I see that you are in contact with my colleague from customer servie and I hope that you feel that we can resolve this matter in a way that feels good to you! The most important thing for us is that your experience is as good as possible, despite the problems that have been.
Have a nice day!
Best regards,
Veronica
Nordic Nest
Perfect shop always on time and very…
Perfect shop always on time and very nice customer service
March 4, 2024
Everything was as expected
February 29, 2024
On top the delays and issues with the…
On top the delays and issues with the logistics, the sofa arrived damaged and I haven't heard back from the customer service for 2 weeks already. Very disappointed with the quality of the service and the couch for this price!
February 22, 2024
Unprompted review
Reply from Nordic Nest
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I can see that you have not linked your order number to your review, please feel free to get back to us with this or you can get in touch with our customer service if there is anything more we can do to improve your shopping experience with us this time. You can reach us Mon-Fri by phone or by email at info@nordicnest.com.
Have a nice day!
Best regards,
Veronica
Nordic Nest
Great source of well priced Scandi goods for UK customers
We ordered several hundred pounds of light fittings from Nordic Nest as their prices were so much better than the other vendors selling the same products. It was only after the order was placed that I realised the pendant lights were coming from Sweden and not the UK. I have had some recent bad experiences of delayed delivery and extra custom charges when buying from the EU so thought I had made a big mistake. I hadn't - as their website states their prices are all inclusive and delivery was swift and well tracked via DPD. Because of the amount we spent delivery was actually free. One light was not in stock but it followed on fairly quickly and the Nordic Nest support team were always really responsive on their website chat function. A great experience all round and we shall be returning for more Scandi goodies soon...there is a nice rug I have my eyes on!
February 27, 2024
Unprompted review
My order never arrived and I received…
My order never arrived and I received no feedback or support from customer service. Still hope someone will reach out to me and help. Will be glad to change my review.
February 22, 2024
Unprompted review
Reply from Nordic Nest
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I can see that you have not linked your order number to your review, please feel free to get back to us with this or you can get in touch with our customer service if there is anything more we can do to improve your shopping experience with us this time. You can reach us Mon-Fri by phone or by email at info@nordicnest.com.
Have a nice day!
Best regards,
Oscar
Nordic Nest
Poor response rate
February 21, 2024
Unprompted review
Reply from Nordic Nest
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I can see that you have not linked your order number to your review, please feel free to get back to us with this or you can get in touch with our customer service if there is anything more we can do to improve your shopping experience with us this time. You can reach us Mon-Fri by phone or by email at info@nordicnest.com.
Have a nice day!
Best regards,
Oscar
Nordic Nest
Bra service
January 24, 2024
Absolutely best service I received
Absolutely best service I received. I ordered a quite expensive pan and it was a small defect on it. I wrote to support and asked them if they can change the item because I really loved that pan. They answered me in few days that my new pan is already sent to me and I don’t need to send old one back due to environmental reasons. Very smooth and polite service. Thank you very much team Nordic Nest 👏👏👏
January 31, 2024
B2B Order O123120
Order O123120
Terrible customer service! I ordered a lamp with this company B2B transferred 530 euros to their bank account and they not reply to my emails nor send me my lamp or a tracking code.
UPDATE: company person has sent a link and apparently the lamp is on its way. I will update this review as soon as i get it.
01/03/2024
I got my lamp! The box was violated but everything was inside luckily. The looks marvelous. I will change my rating to 3 stars due to taking so long and service.
February 9, 2024
Unprompted review
Reply from Nordic Nest
Dear Customer,
Thank you for your review!
We sincerely apologize for any inconvenience you have experienced. Customer satisfaction is our top priority, and we regret any lapse in communication.
Our customer service team has already reached out to you, providing the necessary information and tracking details. We understand your frustration, and we are committed to resolving this matter promptly.
Thank you for your patience, and we look forward to ensuring a positive resolution to your order.
Best regards,
Nordic Nest
Products are wonderful and service was…
Products are wonderful and service was fast. Packaging is highly qualitative. Never disappointed.
January 30, 2024
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