Nordic Nest Reviews 

Package was delivered with no wrapping around product, so it was based all over

Prompt and responsive customer service interaction.

I ordered from Nordic Nest on multiple occasions and didn’t get disappointed once. The quality of product is exquisite and delivery cheap and fast. Even fragile goods get delivered without any issue. Strongly recommend to anyone who values quality and good design.

The customer service is excellent

Great store with excellent packaging & quick delivery. I would definitely recommend them.

Having a nightmare trying to return an item.

Was advised to use Parcelhero, but Parcelhero experienced technical issues with my courier order and couldn’t resolve it quickly. In a panic about missing the returns window I cancelled and got a refund.

Next I tried Parcelforce but they won’t insure the item over a certain value and it won’t cover my return, so I opted against it to be on the safe side.

Next I tried UPS, which was all ok except they will charge £114 customs and and I’m not clear who has to pay for that.

I emailed Nordic Nest with my concern re UPS and they told me to use Parcelhero or Parcelforce.

So far they’ve provided me with no workable or reasonable option to return my item and I’m at risk of falling outside of the returns window.

When returns are this difficult it’s just not worth it.

Hello!
I placed my order 1 week ago and I have not received any tracking information yet. Your WhatsApp business account does not respond to my messages. Can you ship the order from 28.01.2025 as soon as possible? Thank you!

UPD: today is Feb, 7, still no response on my emails from customer support, no tracking info, no parcel, no money.

UPD: Yes! This is exactly the email address I was contacting! Your customer service NEVER REPLIES TO IT!!!!

Subject: Pathetic Excuse for a Business

Dear Sam,

Your operation is an absolute scam, and I wouldn’t shop with you again if you paid me. You’ve wasted my time, delayed my project, and made it painfully clear that honesty and professionalism are foreign concepts to you. Frankly, I’ll be shocked if I see a refund without involving my bank and card provider.

A quick glance at your reviews should have been warning enough—what a mistake to have ever given you the benefit of the doubt.

P.S. Don’t waste your time replying. I have zero interest in whatever pathetic excuse you’re about to offer.

100% Service / Quality

Am 30.01. hatte ich hier eine negative Bewertung abgegeben aufgrund unklaren Lieferstatus, ein Monat nach Bestellung.

Nordic Nest hat sich infolge mit mir in Verbindung gesetzt.

Es hat sich herausgestellt das ein Teil der Antwortmails automatisiert in meinem Spamordner abgelegt wurden.

Des Weiteren wurde mir ein rascher Versand zugesichert.
Am 07.02.2025 wurde mir der Artikel zugestellt.

Ich weiß nicht, ob das Ganze auch ohne die aktive Kontaktierung in die gleiche Bahn zu lenken gewesen wäre, bin aber sehr froh das ich konkrete Antworten erhalten habe und die Handlungen entsprechend ausgegeführt wurden.

Ich ändere aus diesem Grund die Bewertung auf 4 Sterne.

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On 30.01. I left a negative review here due to unclear delivery status, one month after ordering.

Nordic Nest contacted me as a result.

It turned out that some of the reply emails were automatically filed in my spam folder.

Furthermore, I was assured of fast shipping.
The item was delivered to me on 07.02.2025.

I don't know whether the whole thing could have been handled in the same way without the active contact, but I am very happy that I received concrete answers and that the actions were carried out accordingly.

For this reason, I am changing the rating to 4 stars.

Ordered an item 2 weeks before I needed it as a gift, it arrived within the week which I was initially very impressed about however I opened the box to find the item damaged. I emailed straight away and filled out a claim form, I’ve also used the online chat twice but it seems there’s a seperate team who deals with faults and the customer service advises cannot help with this.
I said I needed the item for the weekend and was told it wasn’t likely going to happen but I was high priority, still waiting on a response which looking from other reviews could be a while.
Not great customer service
Order NN0006106606

Awful experience. Never going near this company again. Ordered a doormat described as 80cm wide. Item arrived being 96cm wide. Wanted to return but could not get a return online label - had to phone. I was then told the item’s width is without the fringe, but there was no mention of this in the description. Regardless, the textile bit was 84cm, still not 80cm. I asked for refund and sent photos showing the width, but was told my claim was rejected without reason, and i have to send the item back at my expense following a complicated process. I will never shop here again - terrible experience.

After numerous attempts to colour match my plates and other kitchen equipment with other retailers in the UK where they wasn’t blue enough and more a muted gray however I was reluctant to order from overseas as a lot can go wrong especially with fragile items like the canisters however I bit the bullet and ordered them on the 4th January 2024 and today the 14th I received my order as my heart was racing as I was anxious that they may have not made the long haul flight and general handling by courier’s but need not fear Nordic Nest made the box super padded and even put them in their individual boxes to provide an extra layer of protection and having now applied labels I brought to put on the sides so can distinguish what’s inside they look absolutely phenomenal and work extremely well I would definitely buy again from here in the future and would recommend to anyone

Great experience with Nordic Nest. The item arrived quickly, with both UK and EU plug parts. Top-notch customer service even in case of exchanges and returns.

Order placed. Shipment was returned to sender without any delivery attempt by DHL. When I requested for a replacement to be sent I was told it would be shipped imminently. No shipment information was received and no delivery arrived. When we queried a second time, we were told the item we ordered was no longer in stock. Eventually got drip fed a refund and so ultimately we ended up with no product and multiple international transaction fees from our bank for the debits and refund. We had hoped to have the Christmas item for our sons first Christmas and it just never arrived at all. Fairly unresponsive via email also. Poor customer experience.

Fast delivery and convenient return. Good selection of brands. High quality products.

A big disappointment. I placed an order in November that still hasn’t arrived. It was Christmas decorations, so I’ll have to use them next year. First, I couldn’t log into my account. After 5 failed attempts to change my password and contacting customer service, I decided to place the order anyway without the discounts being applied. Since I couldn’t access my account, I couldn’t track the shipment, and to my surprise, when I wrote again almost a month later to check if there was any problem, I found out that one of the items I purchased was out of stock, but no one informed me about it. I’m still waiting for the refund and for the other two items to arrive.

Arrived without drama
Lovely item