Nordstrom Reviews 

Non-stop crappy service. Merchandise at the RACK is not really much of a bargain. Shopping online and trying to return something through the mail is ridiculously EXPENSIVE. Pretty much ZERO help on the floor in the store. Only highlight was a young man at the Lynnwood,WA store was kind, quick, and courteous when I was returning something for the first time in-store.

Picked up a handbag and some shoes. Everything was well packed and arrived on time. Returns in the past have always been smooth.

Nordstrom in the Houston Galleria downstairs in the ladies perfume department there’s a GORGEOUS tall lady by the name Janis with blond hair who looks like a runway model…. She’s the best to consult you on different perfumes and what pairs with it. If your shopping in Houston Nordstrom for women perfume please ask for Janice the absolute best …… Thanks Nordstrom because of her I purchased several high end perfumes…… so glad you have her apart of your staff the BEST.

Package not delivered- replacement / refund declined. I am a lifelong customer of Nordstrom and I ordered a pair of running shoes to my apartment building. My building is new and the address was just recently added so many carriers have had issues getting packages to the right location. I believe my shoes were delivered to a neighboring building but was unable to locate them. I filed a claim with the carrier then reached out to Nordstrom directly about the issue. I live in a major city and these things are incredibly common. Every other company where ive run into this has graciously sent a replacement. I'd always had good experiences before, but this time they denied sending me a replacement or refund and I am out nearly $200 over a shipping mistake. They have lost me as a customer.

Horrible service at men's and kids, men's cologne. Salesperson act like they don't work there, Talking each other. But when is time to pay, everyone wants the sale with out helping customers. Manager don't help neither. Horrible experience. Don't recommend.

I had a Wonderful Customer Experience at international shopping.
Hershey, who was incredibly kind and helpful was able to help me with the return with no issues.
I will definitely order again!

I ordered some Bomba socks for my daughter. The package I received contained a pack of four men’s undershirts. I “chatted” with a representative. She said she’d email me a label to return the tshirts. I suggested they just send me what I ordered and not ask me to correct their error and repackage the tshirts and take them to a FedEx store. Other companies have done this in the past when they sent the wrong item. I would have donated them to charity. She said she couldn’t do that, so she sent the return label. Then, she said I could go to the Nordstrom at a mall 25 minutes away to get my socks and return the wrong item. I responded that that wasn’t convenient for me. Then she asked if I’d like assistance reordering what I originally ordered. I mean, they had all the information and should have been able to do that for me automatically. I finally said no— I’d order them from someone else. I’ve never had this scenario with an online order from anyone. Very disappointed.

I would rate less than 1 if i could. So very disappointed in this company. Nordstrom was our go to. But poor quality products and sadly poor service. I have ordered mens white tee shirts for thirty years.

Now they are cheap material and very very skimpy in size. I have no faith in their products.

May the private owners re-establish the luster of Nordstrom of the past.

I wish I had seen the reviews first prior to ordering from Nordstrom.
I have received an item that is too small. They have advised that to return the item would cost more than the item itself £48. This is outrageous!!
If you order from abroad, you will be penalised because you are not in the US or Canada. Buyer beware. First and last time.!!!

Not what it used to be. They are using OnTrac as a shipper which is a disaster as they deliver to random addresses and the picture is never that of my house. I never get my packages. I won’t be shopping here anymore. Their customer service has also taken a dive. Horrendous.

Sent wrong merchandise. Instructed me to place back in bag and give to fedex for refund. After several attempts no results and double talk. I was a big shopper there. NO MORE.

Nordstrom's is always the pinnacle of customer service and quality products. I love that I can order something and return in the store or online if it does not fit.

I ordered 6 $75 dollar bras and received 2. I called and no one could help me and they sounded like they could care less. All they wanted to do was quote policy to me. That's not why we shop at Nordstroms.

Like imagine firing me for wearing a necklace that represents my background, when everyone else can wear stuff that represents their faith, background or gender, but when it comes to me, YOU FIRE ME??? a necklace??? 0.5 of star if possible. What happened to discrimination laws??

I ordered 3 dresses I got the order delivered to my house andchecked out as a guest. However, I got no email from them on order placement , they were not able to track their own shipping information mentioned on their delivery packet, couldn’t find my phone number, delivery address or card info anything to verify my order to return. Also gift card was given for lower amount besides not getting any refund due to their mistake.

I am extremely disappointed with @Nordstrom. My daughter ordered a Father’s Day gift (Order #542660564)—not only was it never delivered, but it never even shipped! It just sat in their warehouse. There were no proactive updates, and there was no real help from support. Is this the new standard of "premium" service? I had to follow up and was met with empty apologies and no help. No escalation, no compensation, no care. Disappointing experience. I won't trust them again for important dates.

Buyed a dress and payed 100 Euro for the transport and what I received is just garbage!!!
They sent me a worn dress that also had a huge tear at the back !!!
Don't buy from them, they are just a big SCAM!

Called Nordstrom Seattle downtown store. Operators are foreign and Do Not understand the English language at all. I called four times asking for IT department. I was transferred to "Childrens", the "Cafe/Cafiterria", "Mens" and "Shoes". WTF? Idiots.

I have NEVER wrote a review about my shopping experience before, NEVER. However, this time I just HAD TO.

Customer service is horrible and unhelpful, they are irresponsible and seem like they have no idea what they’re doing. I don’t know how much Nordstrom is paying their employees to have these types of incompetent people working for them, but they clearly need to raise their hiring standards. The people in customer service don’t care. They probably aren’t paid much.

DO BETTER NORDSTROM. Or simply shutdown.

I used to trust Nordstrom until now. I have spent a lot of money with them. Recently, they lied to me about tailoring my pants in time for a trip just so I would spend money. They are now just Macy’s with nice clothes. Shop elsewhere.