Don’t buy from here unless your 100% about sizes ect , they will do everything in their power not to take a return , Iv just received something back that I had sent out to them ,won’t use them again .... See more
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See what reviewers are saying
Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont... See more
Used Northern Threads a few times, delivery times are as stated and prices are competitive. However this time they have sent me a faulty product, a pair of Adidas gazelle indoors with the sole all buc... See more
Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so l... See more
Company details
Written by the company
Northern Threads first opened its doors in 2006 as a new home for the best contemporary and designer menswear. Since then we have twice been recognised by Drapers Magazine in their Top Inspiring Independents list and continue to look for new ways to grow and improve. In 2024 we had to say goodbye to the store which had been our home for almost 20 years and focus our heritage experience and unrivalled customer service exclusively with northernthreads.com. This bold step has given us the opportunity to offer an ever-expanding portfolio of peergoup designer brands representing the best of classic and casual menswear.
Contact info
UNIT 1 HAWKWELL GREEN, GL14 3JJ, CINDERFORD, United Kingdom
- contact@northernthreads.com
- www.northernthreads.co.uk
2.2
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NORTHERN THREADS
Thank you, we try our best
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Reply from NORTHERN THREADS
Thank you, we always try our best :-)
Excellent and efficient
February 2, 2020
Unprompted review
Reply from NORTHERN THREADS
Thank you for the review
Reply from NORTHERN THREADS
That's good to hear, we look forward to it :-)
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1st class service
January 28, 2020
Unprompted review
Reply from NORTHERN THREADS
We try our best, glad you are happy :-)
Fred Perry Coat
I bought a Fred Perry coat and it was excellent quality and a perfect fit. Highly recommend!
January 24, 2020
Unprompted review
Reply from NORTHERN THREADS
Thank for the great review
Return handled efficiently
Bought a pair of shoes online which unfortunately were too big. The return and credit was handled efficiently together with a confirmation email. Wouldn’t hesitate to recommend the products and services from Northern Threads. PS That goes for I store also. Thank you.
January 24, 2020
Unprompted review
Reply from NORTHERN THREADS
We are sorry the shoes were no good for you this time but glad we could get it all sorted for you, thank you for the kind words
No problems with click and collect
No problems with click and collect. Excellent service.
January 22, 2020
Unprompted review
Reply from NORTHERN THREADS
We are glad you are happy
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Great socks love em
January 18, 2020
Unprompted review
Reply from NORTHERN THREADS
We are glad you like them :-)
Always good service no problems
January 11, 2020
Unprompted review
Reply from NORTHERN THREADS
We are glad you are happy :-)
Reply from NORTHERN THREADS
Mint Review, Love it :-)
Good value for the trainers I wanted
January 6, 2020
Unprompted review
Reply from NORTHERN THREADS
Glad you got them, we love a happy customer :-)
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Excellent place selling quality…
Excellent place selling quality clothing, friendly and helpful staff .
January 3, 2020
Unprompted review
Reply from NORTHERN THREADS
We try our best, thanks for the review
Great website
Great product well packaged and very easy to navigate the website joggers arrived very quickly very pleased.
January 3, 2020
Unprompted review
Reply from NORTHERN THREADS
We aim to please
Customer care excellent however…
Customer care excellent however delivery service appalling. Parcel arrived totally mangled , package and contents been caught in machinery. DPD are the worst parcel delivery service in the uk
December 31, 2019
Unprompted review
Reply from NORTHERN THREADS
Thanks for the review, we are sorry you had the hassle, sadly that was out of our control, but glad we managed to get it all sorted
Reply from NORTHERN THREADS
Thank you for the kind words
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Fast delivery of exactly what was…
Fast delivery of exactly what was expected
I ordered a pair of Armani jeans and they were delivered next day, could not get much better
December 27, 2019
Unprompted review
Reply from NORTHERN THREADS
We try our best ;-) Thanks for the review
Excellent service
December 18, 2019
Unprompted review
Reply from NORTHERN THREADS
Thank you, we try our best
Excellent service
Exceptional service, professional and friendly staff.
December 17, 2019
Unprompted review
Reply from NORTHERN THREADS
Thank you for your kind words
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