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Northern Tool + Equipment Reviews 

1,267
•
TrustScore 4 out of 5

4.1

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers had a great experience with this company. Customers frequently praise the website for being easy to navigate and user-friendly, making the ordering process simple and straightforward. Many people appreciate the good selection of products available, often finding exactly what they need at reasonable prices. Reviewers also highlight the clear product descriptions and the overall value, with some noting the benefit of free shipping. However, some customers also noted issues with product availability and order fulfillment, experiencing delays or receiving incorrect items. A few other people also felt that the website had technical glitches, such as problems with the chat option or order processing.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some praising the wide... See more

Price

Reviewers mention positive feedback about price, with many finding great deals and the cheapest options... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use for ordering... See more

User experience

Consumers find user experience to be positive, with many reviewers highlighting the ease of use for the... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to... See more

Rated 4 out of 5 stars

I’ve been looking for a good selection of Milwaukee products to see/buy options. I’m happy with NT options but disappointed with website not returning to where I left off after adding to cart, Also wi... See more

Rated 4 out of 5 stars

Pricing was ok. Viewing of pages were somewhat difficult. Closest store approx. 200 miles, therefore free shipping would cost more than shipping to my address.

Rated 4 out of 5 stars

It's always been a good experience. One thing that should be changed is shipping costs. When I check shipping options, I get a quick delivery for $17, a later delivery for $9, and an even later one fo... See more

Company details

  1. Furniture Store
  2. Garden Center

Information provided by various external sources

NorthernTool.com's product lines include generators, portable generators, pressure washers, grounds maintenance, heaters and stoves, trailer parts, engines, water pumps, lawn sprayers, tractors, hydraulics, hand, air and power tools, and more!

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.1

All reviews

(1,267)

189 reviews in the last 12 months

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Rated 3 out of 5 stars

Unable to accept order

I tried to order on my computer and then it wouldn’t take my order… This is frustrating because then when I created the order again on my phone with a different card and different different address it worked and this is not the first time I’ve had this problem. It’s really frustrating. Makes me not want to order here anymore. But I do like your stuff.

November 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not count on their third party delivery. Nor accountability.

The app is easy to use and pricing is very good. The gentlemen I spoke to on national customer service line as well as local store where booth polite and professional. The issue originates with a third party delivery driver. 4 packages left with no label nor contact information at a doorstep not on my street. I paid extra to have the items delivered next day. They did not arrive and extra labor was hired that could provide the tools ordered. The local store rep could not contact delivery company and insisted on providing a credit or delivering on a later date. A credit is of no use as the items will not be required again anytime soon. Later delivery would be of no use for tomorrow's issues. Hopefully a refund will be privided.

November 19, 2025
Unprompted review
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