The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thankyou to Paul
Thankyou to Paul. E for his great customer service.
He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
October 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your brilliant review, Joe!
A big thank you to Paul for delivering such efficient service and getting you sorted with a van in no time. 🚐👌
In and out within half an hour is exactly the kind of smooth experience we love to hear about! We’ll make sure your great feedback is passed on to Paul.
Take care,
Emma
Paul Edwards at Northgate Crawley
Paul Edwards at Northgate Crawley went above and beyond what was expected for customer service a credit to the company as were the other staff very friendly and helpful.
October 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Chris, thank you for such brilliant feedback!
It’s fantastic to hear Paul went above and beyond to provide exceptional customer service at our Crawley branch. 🌟
We’re equally pleased the rest of the team made you feel welcome with their friendly and helpful approach. What a great compliment for everyone involved! 👏
Thank you for taking the time to recognise the team. We’ll make sure your kind words are passed on!
Take care,
Emma
Very good service
Very good service. Especially to Paul E gave great service.
October 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
H Arnel, thank you for your great review!
We’re delighted to hear you received such good service, especially from Paul 🙌
We really appreciate your feedback and will be sure to pass your kind words on to Paul! ⭐
Take care,
Emma
Smooth and professional experience with paul edwards
Greeted by paul edwards, Great service, polite and very professional, easy and smooth experience
October 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jason, thank you for your great review!
We’re delighted to hear Paul Edwards provided such polite and professional service and made the whole experience easy and smooth. 👏
We really appreciate your kind feedback and will be sure to pass it on to Paul! 💫
Take care,
Emma
Great service
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
October 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Hayden, thank you for your fantastic review!
We’re delighted to hear the team acted quickly and had you back on the road in a courtesy van within half an hour. 🚐⚡
It’s great to know you received brilliant service. Thank you for the recommendation and for choosing Northgate! 🙌
Take care,
Emma
The staff at Northgate vehicle hire…
The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very organised and everything was sorted so I could get home safely!
A good team all round
October 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Darren, thank you for your review!
We're delighted to hear that the team at Crawley made such a positive impression from the moment you arrived. It's great to know that Paul Edwards kept you informed throughout, stayed organised, and helped get everything sorted so you could get home safely. 🚚
We'll be sure to pass your kind words on to Paul and the wider workshop team. Thanks for taking the time to share your feedback! ⭐
Take care,
Emma
Paul E was brilliant
Paul E was brilliant, sorted me out good and proper very quickly.
October 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your review, Will!
We're delighted to hear that Paul E was able to get everything sorted for you so quickly. Fast, hassle-free service is exactly what we aim to provide. ⚡
We'll be sure to pass your feedback on to Paul. Thanks for taking the time to leave a review! 🎉
Take care,
Emma
Excellent customer service
Excellent customer service. Highly recommend. Jake the technician was fast and efficient at getting my van back on the road.
October 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your fantastic review, Owen!
It’s great to hear you received excellent service and that Jake’s fast and efficient support helped get your van back on the road. 🚐💨
We really appreciate the recommendation and your kind words. We’ll be sure to pass them on to Jake! 👏
Take care,
Emma
Polite and helpful member of staff who…
Polite and helpful member of staff who dropped the vehicle off
September 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your review, Lee!
We're delighted to hear that the vehicle delivery went smoothly and that our driver was friendly, helpful, and professional throughout. 🚚👏
Thank you for taking the time to share your feedback. We really appreciate it and will be sure to pass your kind words on to the team.
Take care,
Emma
Paul E helped put very well made the…
Paul E helped put very well made the process of switching vans very quick and easy
September 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Dan, thank you for your review!
We're delighted to hear that Paul made the van switch-over process quick and easy for you. It's great to know everything was handled smoothly and efficiently. 👏
We'll be sure to pass your kind words on to Paul. Thank you for taking the time to share your feedback! 🌟
Take care,
Emma
Great people that dropped the van off
Great people that dropped the van off, very polite and checked everything over. Thanks
September 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jamie, thank you for your 5-star review!
We're delighted to hear that our delivery team provided such a positive experience. It's great to know they were polite, professional, and took the time to thoroughly check everything over with you. 🚚
Thank you for taking the time to share your feedback. We really appreciate it and will be sure to pass your kind words on to the team.
Take care,
Emma
Warm and welcoming
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was very fast and efficient. I was offered a coffee whilst I waited and at all times, was kept well informed. Exemplary customer service. Rita is a credit to your company.
September 4, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Joe, thank you for your review!
We're delighted to hear that Rita provided such a warm welcome and made your visit fast, efficient, and stress-free.
It's wonderful to know that you were kept informed throughout, offered a coffee while you waited, and received exemplary customer service from start to finish. ☕😊
We'll be sure to pass your kind words on to Rita. She's a real credit to the team, and we're sure she'll be thrilled to receive your feedback.
Thank you for taking the time to share your experience. We really appreciate it and look forward to welcoming you back again soon! 🚐
Take care,
Emma
Delivered car spot on in time to my…
Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite and extremely helpful.
August 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Chris, Thank you for your review!
We're delighted to hear that Darren delivered your vehicle right on time and that it arrived in excellent condition. ✨
It's fantastic to know that Darren took the time to answer all your questions thoroughly and provided such polite and helpful service throughout. We'll be sure to pass on your kind words to him.
Thank you for choosing Northgate and for taking the time to share your feedback. We hope you enjoy your vehicle and look forward to assisting you again in the future!
Take care,
Emma
Thank you Jake Evans
Friendly staff at front desk, very helpful.
The job was done quicker than expected , which was a nice surprise .
Jake Evans came out with our keys , he was very polite , smiling and good eye contact. He was also informative about where he had left the van .
Thank you 😊
August 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Suzanne, thank you for your review!
We're delighted to hear that you found our front desk team friendly and helpful, and that the work was completed sooner than expected. 👏
It's especially great to hear your kind words about Jake Evans. We'll be sure to pass on your feedback about his polite, friendly manner and the helpful information he provided when returning your keys.
Thank you for taking the time to share your experience. We really appreciate it and look forward to welcoming you back again soon!
Take care,
Emma
The two ladies on reception were very…
The two ladies on reception were very welcoming and helpful, and workshop Jake had me back on the road in no time at all . Thanks again . Dan , technical surfaces!
August 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your review, Dan!
We're pleased to hear that our reception team made you feel welcome and that Jake got you back on the road so quickly. 🔧
We'll be sure to pass on your kind words to the team. Thanks again for your feedback and for choosing Northgate!
Take care,
Emma
Extremely helpful staff
Extremely helpful staff, specially Paul & Alika. Come here too often to admit but these guys are always so helpful, polite, good laugh and they always go the extra mile.
August 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your review, Stephen!
We're delighted to hear such lovely feedback about Paul, Alika, and the team.
It's fantastic to know that, whenever you visit us, you find the team helpful, polite, and always willing to go the extra mile. We're especially pleased that they can make the experience a positive one with a bit of good humour along the way! 😊
We'll be sure to pass your kind comments on to Paul and Alika. Thank you for your continued support, and we look forward to seeing you again soon. 🚚
Take care,
Emma
Paul E was very helpful and efficient
Paul E was very helpful and efficient. Highly recommended.
August 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Francis,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Paul was able to assist you efficiently and provide a helpful service experience.
Your recommendation is greatly appreciated, and we'll be sure to pass your comments on to Paul and the rest of the team. Thank you for choosing our service.
Take Care,
Emily
Vehicle misery
Very prompt and helpful service, great coffees machine.
August 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ian, thank you for your review!
We're so pleased to hear you received very prompt and helpful service from the team at Northgate. 🌟
It's also great to know that you enjoyed our coffee machine while you were with us! ☕😄 We believe it's the little touches that can make a visit even more enjoyable.
Thank you for taking the time to share your feedback and for choosing Northgate. We really appreciate your kind words and look forward to welcoming you again soon. 🚐
Take care,
Emma
NORTHGATE CRAWLEY
Amazing team. Amazing time waiting. North gate Crawley thank you to Rita and alika for an amazing time waiting for my van to be ready
August 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello, thank you for your review!
We're so pleased to hear you had a great experience with the team at Northgate Crawley.
A special thank you for mentioning Rita and Alika. 👏 They'll be delighted to know they helped make your wait while the van was being prepared a positive one.
Thank you for choosing Northgate, and we hope to see you again soon. 🚚
Take care,
Emma
Take care,
Northgate Crawley and the amazing Paul
Paul. E was amazing helped massively and effectively, quick change over and had me back on the road in 30 mins
August 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Danny, thank you for taking the time to leave this feedback!
We're delighted to hear that Paul E was able to help you so effectively. 🌟 It's great to know he acted quickly, managed the vehicle changeover smoothly, and got you back on the road in just 30 minutes 🚚💨.
Your comments will be shared with Paul and his management team as recognition of the excellent service he provided. 👏👏
Thank you for choosing Northgate, and we look forward to supporting you again in the future.
Take care,
Emma
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