The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Paul very helpful
Paul very helpful, friendly and attended to my needs as quickly as he could.
March 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Wesley, thank you for your lovely review!
We’re so pleased to hear that Paul was helpful, friendly, and quick to assist with your needs. Providing efficient and welcoming service is what we strive for, and it’s great to know he delivered just that.
We’ll be sure to pass your kind words on to Paul. Thanks again for taking the time to share your experience!
Take care,
Imogen
Paul E
Paul E, was exceptional with taking care of my issue. Had a van delivered with a few faults. Brought it to the depot and he swapped it out with a brand new van within 15 minutes with no hesitation
March 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for sharing your experience!
We’re sorry to hear the original van had a few faults, but we’re delighted that Paul E was able to step in and resolve everything so quickly and smoothly. Swapping it out for a brand new van within 15 minutes is exactly the kind of efficient, no-hassle service we aim to provide.
We’ll be sure to pass your kind words on to Paul — he’ll really appreciate it. Thanks again for your feedback, and we hope to see you again soon!
Take care,
Imogen
Paul was great kept me informed and was…
Paul was great kept me informed and was very helpful
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Toby, thank you so much for your kind review!
We’re delighted to hear that Paul kept you informed and was so helpful throughout your experience. Providing clear communication and great service is something we really value, so it’s wonderful to know Paul delivered on that.
We’ll be sure to pass along your feedback — it will mean a lot to him!
We hope to see you again soon. 😊
Take care,
Imogen
Superb service throughout.
I’ve got told to take my high vehicle to my local Northgate van hire due to an unknown vehicle hitting me
I spoke with the reception team and was looked after by Paul E .
They looked at my van. I was kept fully informed of what was going on and what was required.
From the team at front of house to the team at back of house as they say were superb
I had a nice cup of hot chocolate and a biscuit while I was waiting and felt super impressed with the service so thank you all at Northgate colwood lane haywards heath 👏👏
February 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Terence, thank you so much for your fantastic review!
We’re thrilled to hear that Paul and the whole team at our Crawley branch looked after you so well. From keeping you fully informed about your van to making you feel comfortable with a hot chocolate and a biscuit, it sounds like the team really went above and beyond — and we’re so glad it made such a positive impression! ☕🍪
We’ll be sure to pass your kind words on to everyone involved. Thank you again for sharing your experience — it really means a lot! See you again soon for another hot chocolate! 🚐✨
Take care,
Emma
Great customer service always welcoming…
Great customer service always welcoming from Paul E
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for your fantastic 5-star review! 🌟
We’re delighted to hear you always receive a warm welcome and great customer service from Paul — we’ll be sure to pass on your kind words 😊
We truly appreciate your continued support and look forward to seeing you again soon!
Take care,
Emma
Darren was excellent
Darren was excellent - very polite , friendly and efficient. He explained everything about the car clearly and was a pleasure to deal with.
February 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Eleanor, thank you for your wonderful feedback!
We’re delighted to hear that Darren provided such polite, friendly, and efficient service. It’s great to know he explained everything clearly and made your experience a pleasure.
We’ll be sure to pass your kind words on to Darren — he’ll really appreciate it!
Take care,
Imogen
Very efficient
Very efficient, all of the staff were really friendly and welcoming. Paul kept me up to date with everything that was going on.
February 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Charles, thank you for your wonderful feedback!
We’re so pleased to hear you found the team efficient, friendly, and welcoming — that’s exactly the experience we aim to provide.
It’s great to know Paul kept you fully up to date throughout the process. We’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future!
Take care,
Imogen
Having a company work van often needing…
Having a company work van often needing to attended Crawley to collect a replacement van or wait for service, found the staff are all very welcoming helpful specially Paul, a huge thank you.
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Paul, thank you so much for taking the time to leave such a thoughtful review!
We’re really pleased to hear that whenever you visit our Crawley branch — whether it’s to collect a replacement van or wait during a service — you find the team welcoming and helpful.
A special thank you for mentioning Paul — we’ll be sure to pass on your kind words. It truly means a lot to the whole team.
We appreciate your continued trust in us and look forward to supporting you again whenever you need us! 🚐
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hi Jordan, thank you for your review!
We’re so pleased to hear you had a great experience at our Crawley branch. I’ll be sure to pass your kind words on to Rita — she’ll be delighted to hear them!
We really appreciate your feedback and hope to see you again soon.
Take care,
Imogen
Good service from Paul E
Good service from Paul E. Quick and helpful
February 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Adrian, thank you for your great feedback!
We’re so pleased to hear that Paul E provided quick and helpful service. We’ll be sure to pass on your kind words — it will mean a lot to him.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future!
Take care,
Imogen
Nice experience Paul E made It so easy…
Nice experience Paul E made It so easy to hire from them and polite and went out he’s way
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ryan, we’re delighted to hear you had a nice experience with us and that Paul E made everything so easy. He’ll be especially pleased to know his politeness and willingness to go the extra mile made a difference — we’re very proud of the service he provides.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future! 😊
Take care,
Imogen
Excellent service
Excellent service as always comfortable waiting room with plenty of free coffee and tea,staff friendly and helpfull,well done
February 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Stuart, thank you very much for your lovely review!
We’re really pleased to hear that you enjoyed our comfortable waiting area and the complimentary refreshments. It’s great to know our team made you feel welcome and well looked after.
We truly appreciate your continued support and look forward to seeing you again soon.
Take care,
Imogen
Very happy with my treatment and joyful…
Very happy with my treatment and joyful in reception
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Ian, thanks so much for your lovely feedback!
We’re really pleased to hear you were happy with your experience and felt welcomed by our reception team. Creating a friendly, positive atmosphere is exactly what we aim for! 🙌
We look forward to seeing you again soon!
Take care,
Emma
Paul-E was very helpful and polite 5🌟’s
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Paul, thanks for leaving a 5-star review! 🌟
We’re delighted to hear Paul was so helpful and polite. That’s exactly the friendly service we love to provide at Northgate! 🚐
We look forward to seeing you again soon!
Take care,
Emma
Excellent service from Josh
Excellent service from Josh. Very knowledgeable and informative about the process of the test being carried out on my vehicle
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Lana, really appreciate your 5-star feedback!
We’re delighted Josh could guide you through the test and provide all the information you needed. That’s exactly the level of service we strive for! 🚗
Thanks for choosing Northgate!
Take care,
Emma
Wonderful team
Very lovely team, Paule, Alika and Phil were wonderful to deal with. Patient and helped me through the process with huge smiles. 100% would recommend.
February 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Aminat, thank you so much for your kind words and recommendation! 😊
We’re absolutely delighted to hear that Paule, Alika, and Phil made your experience such a positive one. Your feedback means a lot to the whole team, and we’re so glad we could support you through the process.
We really appreciate you taking the time to share this!
Take care,
Imogen
Excellent help from Paul E and Alika
Excellent help from Paul E and Alika. Very helpful and friendly
February 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Shaun, thank you for the great feedback!
We’re delighted to hear that Paul E and Alika were so helpful and friendly. We’ll be sure to pass on your kind words to them.
Thanks again for taking the time to leave a review — we really appreciate it 😊
Take care,
Imogen
Had a fantastic experience
Had a fantastic experience, my van broke down and it was taken to the Crawley branch on a Saturday morning. Little did I know that this branch isn’t actually open on a Saturday. This however was not a problem. Paul E, Dylan and Jake went above and beyond for me and worked overtime to make sure I could leave with my vehicle before midday. The service was swift, everyone was extremely polite and the few hours wait seemed like nothing at all. I even got control of the TV. Highly recommend.
January 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Mikey, thank you so much for sharing your fantastic experience!
We’re delighted to hear how Paul E, Dylan and Jake went above and beyond to help you, especially given the circumstances. Making sure you were back on the road as quickly as possible is exactly what we aim for, and it’s great to know the service, atmosphere and even the TV helped make the wait more comfortable! We’ll be sure to pass on your kind words to the team.
Thank you for the recommendation, and we’re always here if you need us again.
Take care,
Imogen
Great freindly service
Great freindly service, dropped in at a busy time and was seen almost instantly, tech checked out the issue and I was on my way again.
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ben, thank you for taking the time to leave such a great review!
We’re really pleased to hear that even during a busy time we were able to see you quickly and get you back on your way.
Our team will be delighted to hear your kind words. We look forward to helping you again in the future!
Take care,
Imogen
Phil from the Crawley branch
Phil from the Crawley branch delivered my hire van today to my home address, he was really friendly and took the time to go through the existing damage on the van with myself.
January 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Gemma, thank you for your great feedback!
We’re really pleased to hear that Phil from our Crawley branch provided such a friendly and thorough delivery experience. Taking the time to go through the existing damage is an important part of our service, so it’s great to know this was done clearly and carefully.
We’ll be sure to pass on your kind comments to Phil. Thanks again for choosing us! 😊
Take care,
Imogen
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