NorthWestPharmacy.com Reviews 

14,557
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight significant cost savings on medications, often finding prices much lower than in the US, even with insurance, making necessary prescriptions affordable. The overall service is frequently described as excellent, with efficient, reliable, and top-notch support provided throughout the process. People find the ordering process remarkably easy and seamless, with prompt processing, timely delivery, and clear communication regarding their prescriptions. Additionally, the staff and customer service agents are consistently praised for being exceptionally helpful, friendly, professional, and informative.

What people talk about most

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency, helpfulness,... See more

Order

People report positive experiences with order, highlighting that orders are completed quickly and processed... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, excellent... See more

Staff

Users describe positive interactions with staff, consistently finding them professional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pretty seamless customer service phone numbers, excellent website. Too many marketing emails about misc. drugs, but we absolutely have to have them for certain medications that are too pricey here in... See more

Rated 5 out of 5 stars

I moved and supplied them with the wrong address. Customer service was very help full in looking up the shipment and seeing that it was returned to sender and probably lost in customs from US to Canad... See more

Company replied

Rated 5 out of 5 stars

I have saved money by purchasing my inhalers thru NorthWest Pharmacy. It is easy to reorder and my medication comes in an orderly fashion. I am thankful to be able do do this thru this pharmacy.

Rated 5 out of 5 stars

North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more

Company replied


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Veterinary Pharmacy
  6. Wholesale Drugstore

About NorthWestPharmacy.com

Written by the company

After filling more than four million prescriptions, we are the world's most reviewed and independently five-star rated online pharmacy with over 480,000 real customer reviews through Shopper Approved and a stellar TrustScore. We're certified by CIPA & IPABC and every purchase from us is guaranteed by one of the most trusted names in online security, the Norton Shopping Guarantee. Say goodbye to high drug prices. Our customer experience is synonymous with savings, safety and service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(14,557)

754 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Cat's Pharmacy

I have had a uses Northwest pharmacy for a while now to get asthma inhalers for my cat. They have been great to work with. From my first experience calling to get setup for deliveries, to the straight-forward renewal process, they are very easy to deal with.

April 12, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear A Wolf,

Your input is greatly valued. We appreciate your business and are grateful to be a part of your cat's healthcare plan.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

This pharmacy ships your pets…inhaler medication

This pharmacy ships your pets medication quickly and the price is also so much cheaper than where i live. I highly recommend this pharmacy for all your needs!!!

October 25, 2025
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Louise,

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Clear guidelines and good prices.

Clear guidelines and good prices.

March 1, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Bethany,

Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

I love this place

Their prices are amazing and it only takes about a week to get your medicine from them. I've used them for several different prescriptions that were very expensive in the US.

June 10, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Mary Jo,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Your associates are friendly and…

Your associates are friendly and professional and informative. This helps me understand my purchase and when it is coming. It Xarelto and helps save me some money. You live up to your expectations. JM

May 13, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Joseph,

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

This is a very reputable company

This is a very reputable company, they've always answered my questions promptly, meds are shipped quickly and they have fair prices, less than half what I would pay in the U.S. I have full confidence in them and will continue to order certain meds from them that are not covered by my insurance in the U.S.

June 9, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Doug,

Your input is greatly valued. We appreciate your business and are grateful to be a part of your healthcare plan.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The representative are very polite and…

The representative are very polite and knowledgeable The medication delivery is always on time Very satisfied with your service Price is good too.

June 7, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Irina,

We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

Price and ease of ordering

April 30, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Laura,

Thank you for sharing your feedback. We are glad that NorthWestPharmacy.com has met your needs as we continuously strive to serve you better.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

It is so easy to order and add a…

It is so easy to order and add a reminder.

June 1, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Gemma,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Easy to work with and very speedy…

Easy to work with and very speedy delivery.

June 3, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Dianne,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

VERY RESPONSIVE VIA THE TELEPHONE

October 2, 2025
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Michael,

Thank you for sharing your feedback. We are glad that NorthWestPharmacy.com has met your needs as we continuously strive to serve you better.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Reliable

Reliable. Clear re pricing and delivery time

June 2, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Tom,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Reordering was easy

Reordering was easy. Getting a new script from my doctor was the last step. The office sent the info to NW Pharmacy. I was notified by the pharmacy when my script was received and the projected date I should receive my drug. It arrived within two days of when it was projected to arrive. It was well packaged and intact. It was a hot day so I was glad I was home when the mail arrived so I could get it out of the heat. Some drugs are heat sensitive. The packaging invoice only included the drug price not the full cost of my order. The price is still cheaper than I would pay at another pharmacy.

May 27, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear R Bebee,

Thank you for sharing your experience with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Best Pricing

Best Pricing, Best Customer Service, Best pharmacy. That’s Northwest Pharmacy!

April 30, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

prices up

don't understand ... with tariffs reduced ... the price was still very high!

May 26, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Loril,

We thank you for taking the time to share your feedback.

We try our best to keep our costs as low as we possibly can for all our customers. Our prices are subject to change based on a number of factors such as increased prices from our suppliers and most of these are outside of our control.

Note that we offer a Lowest Price Guarantee. NorthWestPharmacy.com will beat the total shopping cart price, inclusive of shipping, offered online by a CIPA certified competitor international or Canadian pharmacy website. Some conditions and limitations apply. Please visit our legal Terms of Sale and Conditions for full details.

For future orders, if you would like to place a price matching order, please call us to place your order with one of our Patient Care Specialists and request they apply a price matching price.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

Ordering is somewhat seamless

Ordering is somewhat seamless, especially if refills are already available. Pricing has increased since the tariff saga, which has logic behind the cost.
My complaint is the name of the ordering physician is incorrect. My internist retired and the new one sent the prescription. Yet, a doctor's name appears on my prescription that is NOT the ordering physician. This concerns me. I will call NorthWest directly.

May 28, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Martha,

We are happy you were satisfied overall with the product quality & service we provided and we thank you for sharing your thoughts with us.

Regarding the physician name on your prescription label, this can differ from the doctor who originally wrote your prescription. Medications dispensed through our international fulfillment centers are reviewed and formally signed off by a licensed physician at the dispensing location, and that physician’s name appears on the label as the final authorizing provider.

If you haven’t already done so and would like to discuss this further, you’re welcome to call us directly and we’ll be happy to review the details with you.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Professionalism

Professionalism. Always reliable.
I want to thank Ivory, of the International Dept. who has been a wonderful person always helpful

March 28, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Juan,

Thank you for your kind feedback. We’re glad to hear you’ve consistently experienced professionalism and reliability, and we appreciate your recognition of Ivory — we’ll be sure to share your thanks with them.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Excellent service and communication

Anytime I call to get help or information. Everywhere is always very nice and understanding with information that’s necessary.. I hope prices stay affordable since I continually buy Flovent for my cats asthma. Thank you, everyone

May 28, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Constance,

Thank you for sharing this thoughtful feedback. We’re glad to hear that our team has consistently been helpful, kind, and informative whenever you’ve reached out. We understand how important Flovent is for managing your cat’s asthma, and we’re committed to keeping our pricing as affordable as possible.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Northwest Pharmacy has provided me with…

Northwest Pharmacy has provided me with Flecainide for several years. It is very easy to order from Northwest and order is delivered on time. I highly recommend Northwest Pharmacy for your prescriptions.

March 18, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Sharon,

We are thrilled to hear of your positive experience with us. We truly appreciate your recommendation and your continued trust in us.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Excellent Pharmacy All Around.

The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands and thousands of dollars each month.

May 19, 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear JB,

Your input is greatly valued. We appreciate your business and are grateful to be a part of your healthcare plan.

The NorthWestPharmacy.com Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look