Norwegian Air Shuttle Reviews 

I will never ever travel with Norwegian ever again. They used their chance to manipulate the luggage policy for the small amount if 60 euro and take a lot of money from me for the ticket but from 2027 they will not be able to do that since EU stopping bullshit with handbags policy for the flying companies. No more Norwegian in my frekvence travel. I complained to Norwegian and they confirmed that I only payed fir my perce/lady perce. When I arrived to Check in at the airport they told me that I have handluggage which I didn't bring and perce plus priority boarding. The staff on the flight was very rude. Never again. They acting like criminals.

Piece of crap service, dont ever book with this airline!

Sitting at Oslo Airport. 2 hour delay for a one-hour flight to Stockholm. Just pathetic really.

The flight was canceled due to Covid. I took the credit to not cause them more strain. Since then they never reinstated the Fort Lauderdale - Paris flight. So I asked for my money back and they refused. 5 years alter they still haven't .

The planes are ok.
Not the most superiour flying experience.

Very good that they open the check in booths at 2h before the flight when the security queue takes 1.5h.... and especially when we arrived 4h before the flight to avoid stress! All this could have been avoided with automatic bagdrop, but I guess they are too cheap for that

Flight attendants with a chronic period as red as the logo. Customer service not invented yet and never on time.

Worst airlines. I tried to check in at 3:37 pm they said gate is closed for flight at 4:05pm. It departed at 4:37pm. They are scammers trying to scam us for our money. Highly not recommended.😡

My wife and I were scheduled on a one hour 11:00 direct flight from Stockholm to Oslo. While we were sleeping, at 03:00, we received an email that our flight was cancelled, with no reason given. By the time we received the email in the morning we had no good flight options and were forced to take a flight at 14:00, that flew first to Helsinki and then to Oslo, getting us in more than 5 hours late for a short visit with friends.
I had prepaid for 2 car service pickups that were both outside of the cancellation period. When I contacted Norwegian Airlines, they said the cancellation was for a “medical emergency” and beyond their control. They would not say more but the only thing I could think of would be pilot illness. However, they had more than 8 hours to find a replacement but apparently did not do so. I have no way to substantiate their claim as a reason for not paying for my 2 car service pickups.
I would expect any reasonable airline to have a replacement available within 8 hours and suspect that they cancelled for other reasons, like the high price of fuel on a partly empty flight.
No more Norwegian Airlines for us!

This company has deliberately engineered their complaint process to fail. Their forms don’t work, their emails are strategically delayed, and instructions for filing a PIR report are nowhere to be found — by design, not accident. When you manage to complain anyway, they respond with false claims about deadlines they themselves made impossible to meet. This isn’t incompetence. It’s a calculated effort to exhaust customers into giving up. Avoid at all costs. They damaged our luggage beyon repair and refuse to pay for it.

Worst experience. Could not add cabin bag on either website or app beforehand. Tried the support function, no answer. When boarding the flight they demanded that I checked in all baggage with a heavy fee. No communication at all around.

I booked a rental car in Norway on Norwegian.com including some options. When I reached the counter those options were not in the pre-paid contract. I had to pay them a second time. After 1 month of procedure with the customer support I face the worst bad mouthing techniques ever seen to get rid of the case.
Don't be trapped by false rental advertisements on norwgian.com, they are pure bulshit.

Bought by mistake Over head cabin luggage (x2) instead of checked luggage, asked if they can change them but they refused (I asked them to keep the difference since Cabin luggage is 20e more than checked one). Poor quality customer service, don’t recommend

The thing that rescued them from a 1 star rating was the friendliness and helpfulness of the customer service agent once I finally got to talk to one. Their system prevented him from actually solving the problem (which in fairness was caused by Travellink and not Norwegian), but he was very friendly and genuinely seemed to want to help.

Do not trust this airline.

I bought a ticket in March for a September flight at a high price. Now, just two months later (in May), the exact same flight is significantly cheaper.

Norwegian is happy to hold your money for 6 months while offering better deals to late bookers. Early loyalty is punished, not rewarded.

This is price manipulation. I do not recommend this company at all.

I paid for checked in luggage instead of hand luggage and they charged me at the gate extra 450 kr to take it to the plane although it was already paid for it. The check in lady did not care at all. So, in total I paid for a handluggage 800 kr . This is a rip off . When I called customer service they did not want to make the reimbursement . I would definitely stick with SAS from now on. They are like Ryanair but much more expensive! Such a horrible airline.

Refuses to let me buy aditional luggage in advance just to milk me for money. Crappy customer service.

the worst customer service you can ever imagine! tried to talk to them about my damaged baggage, but got ignored and told me to endlessly wait.

My experience with Norwegian Air Shuttle was extremely disappointing.
At Stockholm Arlanda Airport I was forced to pay for allegedly oversized hand baggage under very questionable circumstances. The staff member refused to use a baggage sizer and instead claimed “by eye” that my soft backpack was too large - something I have never encountered in years of flying with multiple airlines.
After paying, I received a receipt that contained incorrect information: it listed the charge for a completely different flight segment. This alone raises serious concerns about how these charges are handled. I contacted customer support expecting at least a proper investigation. Instead, I received a generic copy-paste response explaining their baggage policy - completely ignoring the incorrect billing and the actual issue raised. Very disappointing experience overall. I will think twice before flying with Norwegian again.

The luggage cost more that the actual ticket!!! classic fishing trap.
Is someone going to take a 1hour plus flight without a hand luggage?
Offcourse not they are going to squeeze every money they can with anti consumer tactics