Norwegian Air Shuttle Reviews 

Norwegian caused a 11 hour and 29 minute delay on my flight and refuses to pay UK261 compensation, claiming “extraordinary circumstances” because their crew got sick. This is a blatant excuse to avoid paying passengers. Don’t be fooled — claim your compensation through CAA or AviationADR.

This airline is terribly managed, probably surviving only with state support. They clearly don’t care about passengers and should not even be allowed to operate. Worst airline I have ever experienced. Avoid at all costs.

Terrible. Flight cancelled, no one could explain why. 8 hours delay and had to take 2 flights instead of a direct one. I wrote 15 emails attempting to organise statuary compensation and get an explanation. I received an automated acknowledging the receipt of the email. I only received statuary compensation when I escalated the issue to the CAA. I have still have not received an explanation or apology. AVOID

Check in and Flight itself was all good. However the staff on the way from DUS to OSL terrible. Demotivated, no service and no assistant when it comes to other passengers pack multiple pieces of luggage in the overhead and staff refuses to help and create space.

An awful experience. My flight was cancelled mere hours before it was supposed to leave, and I was booked without any consulting for another flight on a day that did not suit me at all. Still waiting for a refund after 9 weeks and multiple requests for updates.

An appalling airline. Cancelled my flight to Copenhagen at 446am before 10am take-off, giving no reason. Offered a ridiculous alternative flight via Latvia. Refused flight compensation. Customer service incredibly slow. Advise never to use this airline!!

I have used Norwegian a lot over the years. My work requires me to travel to Norway a lot. They are not the airline they used to be some years ago the air craft are dated and very tired. On my recent trip the flight was delayed and eventually cancelled from Stavanger no reason was given. There was no staff about. To top it I received a text message saying they couldn’t arrange a hotel via text absolutely no apology. They didn’t include a contact number or instructions on how to claim reimbursement.

The Rabatt kode(Discount code)"HOTEL25", which "norwegian" gave me today when I bought ticket is INVALID for hotels around Airport.
Why "norwegian" lie their clients?

Twice I paid for a seat at the back, twice Norwegian ignored it.
Ended up near the engine and loud kids with a cat in my lap.
Got only 139 NOK back.

DON’T TRUST THEM WITH YOUR MONEY!
Me and my families flight home from Rome got cancelled this summer, with under 10 hours notice and we received no help to find another flight home. So we had to buy new tickets with another airline, flying from another airport, and Norwegian is now refusing to reimburse us for the transport to the other airport, the cancelled flight and the obvious price difference between the cancelled flight tickets and the new tickets.
Not only that, they even refuse to give an explanation on which grounds they refuse to reimburse us the roughly 2200 €.

Never hire a car and insurance via Norwegian. They use Goldcar a tricky compagny, that forces you to sign a n other insurance as the one you got via Norwegian. Your carhire will end up in the dubble amount. Pure swindle...

Really helpful personnel on the plane when I forgot my bag in the waiting area on the airport, they fetched it for me.

My flight was delayed, and this company’s service was advertised as an option we could use in that situation. However, the service was never handled or provided at all. I didn’t get the money back. It’s very disappointing, and I feel it’s misleading to continue advertising something that isn’t actually being delivered. I hope they take this seriously and improve the accuracy of their communication.

Again again!
Received +5 mails (spam) re one way flight, neither of them having option to check-in. Homepage like a maze trying to find check-in. Eventually found out Norwegian online checkin was not available at departing airport. Below even Ryanair standards in terms of useability - plain dumb

good experience from Copenhagen to Stockhol and back

For many years, I have been flying with Norwegian to my full satisfaction. Booking flights is easy, prices are very competitive, and the service from both airport and cabin staff is always friendly and excellent.

Recently, I was scheduled to fly with Norwegian again. Unfortunately, the flight had to be canceled by the pilot due to a technical issue. Of course, that’s disappointing, but safety must always come first. Norwegian offered me an alternative flight, but unfortunately, it didn’t fit my travel plans.

Once again, Norwegian proved its high level of service: after I submitted a refund request through their website, the full amount was reimbursed within half an hour(!).
Kudos to Norwegian for such a prompt and customer-friendly response!

Awful services! My flight was canceled 3 hours before departing and the call central is super rude and awful. Do not buy with this company!

Really bad experience
Came off cruise ship in BCN 9 am. Flight at 16.15 pm
Not a chance to check in by drop off/ selfservice - check in was first opened 2 hours before take off. I will not recommend flights out of BCN with Norwegian or any other low fare company - we had bought lounge airside for € 99 because of the many hours we had to spend in the airport - and we didn’t get to use it. I really thought that self service or at least drop off was mainstream in big airports - but Norwegian and BCN still lives in the dark ages. Flight delayed 50 minutes on top of it all.

Flight D82901 from Barcelona (BCN) to Helsinki

The flight was delayed by one hour. The attempt to order food failed: out of four hot meals offered, only one was available. I ordered it — it was awful, just a hot mush of dough and tomato paste. The cabin crew was terrible — more like guards than flight attendants. To Norwegian Air Shuttle: we are customers, not prisoners. Please treat us with respect. Overall rating: the lowest possible.

Flyet var en time forsinket. Forsøket på å bestille mat mislyktes: av fire varme retter var bare én tilgjengelig. Jeg bestilte den – den var forferdelig, en varm grøt av deig og tomatpuré. Kabinpersonalet var ubehagelig – mer som voktere enn flyvertinner. Til Norwegian Air Shuttle: vi er kunder, ikke fanger. Vennligst vis oss respekt. Totalvurdering: den laveste.
Der Flug hatte eine Stunde Verspätung. Der Versuch, etwas zu essen zu bestellen, war erfolglos: Von vier warmen Gerichten war nur eines verfügbar. Ich habe es bestellt – es war schrecklich: eine heiße Masse aus Teig und Tomatenpaste. Das Kabinenpersonal war unfreundlich – eher Aufseher als Stewardessen. An Norwegian Air Shuttle: Wir sind Kunden, keine Gefangenen. Bitte behandeln Sie uns mit Respekt. Gesamtbewertung: die niedrigste.

This one time good airline company has become the Norwegian expensive version of Ryanair. Old and out of date Boeing 737's with worn out seats. Some of the cabin personnel are good, but some of them are quite ignorant.

If you are traveling from an airport without check-in automates avoid Norwegian, unless you want to spend 2 hours in a line worrying about reaching your flight. Their check-in personnel are completely incompetent.

You might consider Ryanair before choosing Norwegian. Ryanair are cheap with shabby service. Norwegian are expensive with not so much better service. Or choose Easyjet. They outclass Norwegian in all areas.

I fly low-cost all the time with Wizz/Easyjet/Ryanair, other than a maximum delay of an hour or so I’ve never had any issues; this is until I decided to book a flight from London to Bergen with Norwegian, I booked all my trips etc and have had to take a massive hit on because Nortweigen have delayed my flight by over 13 hours out of nowhere!
They have no regard for customers and other than a chatbot, no customer services, please just avoid as it will take it out of you emotionally.
A national embarrassment to Norway.