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Not Just Travel Reviews 

7,707
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the outstanding service and professional assistance offered by the knowledgeable team members when planning complex trips. People appreciate how staff members listen carefully to specific preferences to design custom packages tailored precisely to individual budgets and requirements. Some reviewers were happy with the proactive communication and regular check-ins maintained throughout the entire travel experience. Consumers also noted that agents handle all necessary paperwork, flight check-ins, and last-minute arrangements efficiently. Clients frequently emphasize that having professional support completely eliminates travel anxiety and ensures truly wonderful and memorable vacations.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, effortless, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and attentive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris for organising our fantastic holiday to sorrento. Hotel was just spot on, great location and lovely pool breakfast nice too. Great info on opportunities for trips and days out. A... See more

Rated 5 out of 5 stars

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide su... See more

Rated 5 out of 5 stars

Greg arranged a fabulous trip to Belfast for a long weekend, complete with recommendations for pubs to visit and sights to see outside of the city. I know that when I arrange a trip with Greg, every... See more

Rated 5 out of 5 stars

The service provided by Donna Stacey was exceptional. We had an initial phone call to establish our needs and discuss ideas. Donna listened and provided choices that matched our needs. Her knowledge w... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Travel Aggregator
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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5.0

All reviews

(7,707)

934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good help and service.

My wife and I are septuagenarians; I was trying to arrange an online holiday over Christmas but got bogged down in the minefield of sorting out flights, luggage, transfers and hotels. I contacted Jo Brightwell and she could not have been more helpful. She found the ideal package for us in no time; even explained about how she could arrange alternative flights and dates if we wished, but we were happy to stick with the original plan. Jo explained clearly and fully what the arrangements and terms were and even contacted me the following day to make sure I had the confirmation details through and was happy with them. I would have no hesitation in recommending Jo and booking another holiday with her next year.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Catherine Peat ⭐️⭐️⭐️⭐️⭐️

We were recommended Catherine Peat through family members, and having used her expertise for a second time, we genuinely wouldn’t go anywhere else!

From the very beginning, Catherine was incredibly patient and took the time to understand exactly what we were looking for. She gave us lots of different destination options, was honest and truthful when answering our questions, and kept us fully informed at every stage of the process. Even when what we initially wanted wasn’t coming up as an option, Catherine kept working with us, offering alternatives and keeping us in the loop rather than simply giving up.

Eventually, we decided on Thailand for our honeymoon, Catherine took care of absolutely everything. She even made sure our flights were direct, avoiding a stopover in the Middle East which could have caused issues with our travel insurance. It was these little details that really showed us how much Catherine cared about getting everything right.

Catherine listened to our brief perfectly. We wanted a honeymoon that gave us plenty of R&R but also some buzz and excitement, and she nailed it. She handpicked three hotels for us, with a perfect length of stay in each, creating an itinerary that was exactly what we wanted.

And the extra touches certainly didn’t go unnoticed! Catherine made sure each hotel knew it was our honeymoon, and as a result we received multiple upgrades and some lovely welcome packages along the way. Those little surprises made the trip feel even more special.

We honestly couldn’t recommend Catherine highly enough. She is knowledgeable, patient, honest, incredibly thorough and genuinely goes above and beyond for her clients.

We will absolutely be using Catherine again for our future adventures around the world.

Thank you so much, Catherine, for helping make our honeymoon so unforgettable! ❤️

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

We booked our recent cruise on Cunard Queen Victoria with Martin Travel of Not Just Travel. Nothing was too much trouble for Stuart and Karen and although the holiday was amazing and went without issue, we always had the confidence that they were there should we have needed them. We had no hesitation booking next years cruise on Queen Elizabeth with them. Highly recommend

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

We will definitely be booking future getaways with Anna Denmark. She was so incredibly attentive, all our questions no matter how silly they may have been were answered so very professionally. Everything from the booking, special assistance, tickets, hotel and private transfers were fantastic, and even a birthday cake organised for my husband’s birthday! Anna is the best of the best!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

5* service

Just returned from another amazing holiday booked by Donna Rhydderch. As with all our previous holidays booked by Donna we received the 5* service from start to finish. This was our first trip to Thailand, we knew what we wanted to see but not sure where to go, Donna did all the research for us, eventually deciding on Patong, Khao Lak and Krabi and it didn’t disappoint, an amazing holiday we did everything we wanted and more. Donna had us covered throughout, completing our check ins and arranging all our transfers, she stayed in touch with us during the 2 weeks also, it couldn’t have gone smoother. Highly recommend Donna, she really does offer the VIP treatment, you won’t be disappointed, time to book the next one.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wendy Porter

We have used Not Just Travel and, in particular, Wendy Porter to book our family holidays for well over 5 years now.

She often provides inspiration for our holiday locations, suggesting places we may never have otherwise considered. The packages that Wendy arranges often have a unique twist to them, such as this year where we took a train that goes on a ferry, which add a level of fun and interest.

The packages she finds for us regularly combine a great mix of elements into single trips, mixing villas & beaches with historic sites and cities. The transport and accommodation Wendy finds are always excellent whilst being within agreed budgets.

Wendy is amazingly patient with us and is always happy to tweak initial thoughts to ensure we get something that really appeals to us. She is always checking in with us, before, during and after our trips to ensure that everything is as good as it can be.

We couldn't wish for a better travel advisor and would highly recommend Wendy.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Donna goes above and beyond

Donna goes above and beyond, First Of all with booking the All round Holiday trip to Nashville And New York, then helping me out when I was out there too

Honestly if your looking for your next holiday she would be my recommendation to go to, this will give you a stress free chance of booking your dream holiday

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐⭐⭐⭐⭐ Fantastic Personal Service

⭐️⭐️⭐️⭐️⭐⭐⭐⭐⭐ Fantastic Personal Service – Dream to Dream Travel
I wanted to go on holiday at fairly short notice and really didn’t have the spare time to spend searching and comparing holidays.
Tina Bell from Dream to Dream Travel – Not Just Travel was recommended to me as a very capable travel advisor, so I decided to give her a try.
I briefly explained what we were looking for, where we would and wouldn’t like to go, along with our “must-haves” and the things we definitely didn’t want.
After just a couple of emails, Tina had gathered enough information to start searching. Within a few days she sent us three options. After comparing them, we realised we had a couple more requirements, so Tina went back to work and two days later came back with another three options.
From those, we found one that suited us perfectly.
Why haven’t I used her before? I didn’t even know that such a service existed! I’ll definitely be booking my next holiday with her.
Great service and a genuinely lovely person to deal with. Tina remembers all the little extras and carries out checks before departure, which were also sent to us by email.
Full service, full stop.
⭐️⭐️⭐️⭐️⭐️
Stan Surovy

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

We cannot thank Zoe Harmer enough

We cannot thank Zoe Harmer enough, Zoe really did go above and beyond to sort out our holiday. With a thank you card at the booking stage, to the text on our holiday asking if everything is okay. We would fully recommend Zoe and will be using her in the future

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Ikos Dassia

We cannot recommend Jas Birring highly enough. From the very first conversation, her warmth, care and genuine investment in getting everything right meant we felt in safe hands throughout. No question was too small, and she was always prompt to respond whenever we reached out.

Her knowledge was excellent and she pointed us toward IKOS Dassia in Corfu, which has exceeded every expectation. The booking process was seamless, and the thoughtful extras she arranged with the resort to mark our honeymoon celebrations made the whole experience truly special.

We will absolutely be booking through Jas again and would recommend her without hesitation to anyone planning a trip of any kind.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Donna Rhydderch Not just travel

We always book our holidays via Donna Rhydderch at Not Just Travel. Nothing is too much trouble for Donna. We have quite a few specific needs for our family and Donna is always keen to get everything just right for us. She always communicates everything clearly, checks us in online and sends all paperwork promptly. She even contacts us when we are away to make sure we are having a great time. I would recommend using Donna at Not Just Travel for all your holidays!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Hurghada, Egypt

Alix Myall has been nothing short of amazing with booking our trip! Made life less stressful for us and helped with every step! We travelled to Hurghada and being our first time travelling to Egypt, Alix made this a stress free booking.
Even whilst away Alix supported us with questions and helped us!
Always trust Alix with our trips now and in total booked 3 holidays so far! We will definitely be booking our holidays with Alix. A person centred touch with attention to detail every time ☀️❤️

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

We recently booked our family holiday…

We recently booked our family holiday through Gareth Harvey and the experience was excellent from start to finish.

Gareth provided a truly personal service, taking the time to understand our requirements and offering helpful advice throughout the process. His knowledge, responsiveness, and attention to detail made everything straightforward and stress-free.

The entire booking process was seamless, with clear communication at every stage and confidence that everything had been taken care of properly. Nothing was too much trouble, and Gareth was always on hand to answer questions and provide guidance.

I would highly recommend Gareth to anyone looking for a professional, friendly, and reliable independent travel advisor. We will certainly be using his services again in the future

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

We used Liz to help book our family holiday!

We used Liz to help book our family holiday in the summer. We gave over a few details and she found us a wonderful hotel for the kids and adults. Any questions or queries I had were quickly answered by Liz. We loved our holiday and would highly recommend Liz again. 5 stars!!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

5* Service from Sejal!

We had a fantastic experience with Sejal, who helped us plan our family holiday to Mauritius. From the very beginning, she took the time to really listen to our requirements and made sure everything was arranged exactly as we wanted.

She went above and beyond to liaise with the hotel and ensure all the necessary arrangements were in place. What really stood out was her level of care and attention throughout the whole trip - she even followed up with us after we landed to make sure everything was okay, and then checked in again once we returned home.

The service was excellent from start to finish, and it made the whole holiday planning process so easy and stress-free. We would definitely recommend Sejal and would happily use her again for our future travels. Thank you, Sejal!

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Mac Travel were excellent.

Mac Travel were able to design our holiday around our wishes and put together an excellent package. We were able to add to this when we needed and our queries, however small and daft, were dealt with professionally and quickly. They kept in touch throughout the booking and travelling times to make sure everything was running smoothly. The holiday of a lifetime for 10 people that lived up to expectations.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
We honestly couldn’t recommend Elliot from Not Just Travel enough! We had no idea where we wanted to go or what we were looking for, so we gave Elliot a small brief of what we wanted from our first family holiday abroad, and he found us the perfect place in Lanzarote. 🌴✈️

The hotel was absolutely perfect for us and our toddler — it had everything we needed and more. Elliot took care of everything for us, from arranging our flights and checking us in, to booking the hotel and organising our transfers. We genuinely didn’t have to worry about a thing!

He was always so communicative and helpful, and having the peace of mind that he was just a message away if we needed anything while we were away was brilliant.

We also arrived at the hotel to a lovely little letter from Elliot and Bethan, which was such a thoughtful personal touch and really made us feel looked after. ❤️

We had such a lovely first family holiday and couldn’t have asked for a better experience. We will definitely be booking our next holiday through Elliot and Not Just Travel! 🌞🌴

Thank you so much for making the whole process so easy and stress-free! ❤️

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

5* Service from Tailored Trips :)

Another holiday booked with Tailored Trips and another 5* service! This time it was VEGAS, I sent Vikki dates, our plans and budget and she did the rest! Flights, hotel, private taxi transfers to and from the airport to the hotel. Hotel was perfect, the location was cracking and the price very reasonable. Using Tailored Trips this year has taken the stress out of finding that perfect holiday, and enabled us to just rock up and enjoy all that has been planned. Going forward Vikki & Katie will absolutely be my go to ladies for any future holidays and I will recommend to anyone who will listen to use them for a stress free holiday :)

July 22, 2026
Unprompted review

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