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Not Just Travel Reviews 

7,707
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the outstanding service and professional assistance offered by the knowledgeable team members when planning complex trips. People appreciate how staff members listen carefully to specific preferences to design custom packages tailored precisely to individual budgets and requirements. Some reviewers were happy with the proactive communication and regular check-ins maintained throughout the entire travel experience. Consumers also noted that agents handle all necessary paperwork, flight check-ins, and last-minute arrangements efficiently. Clients frequently emphasize that having professional support completely eliminates travel anxiety and ensures truly wonderful and memorable vacations.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, effortless, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and attentive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris for organising our fantastic holiday to sorrento. Hotel was just spot on, great location and lovely pool breakfast nice too. Great info on opportunities for trips and days out. A... See more

Rated 5 out of 5 stars

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide su... See more

Rated 5 out of 5 stars

Greg arranged a fabulous trip to Belfast for a long weekend, complete with recommendations for pubs to visit and sights to see outside of the city. I know that when I arrange a trip with Greg, every... See more

Rated 5 out of 5 stars

The service provided by Donna Stacey was exceptional. We had an initial phone call to establish our needs and discuss ideas. Donna listened and provided choices that matched our needs. Her knowledge w... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Travel Aggregator
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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5.0

All reviews

(7,707)

934 reviews in the last 12 months

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Rated 5 out of 5 stars

Natalie was tasked with finding me a…

Natalie was tasked with finding me a last minute family holiday within a very specific time frame & good flights and to get back in time to start a new job! She came back with quick speed with 3 potential options in various cultural destinations, that all ticked the boxes of priorities for us. We opted for a week in Marrakech on an all inclusive board basis & everything was seamless from booking & checking in & Natalie even dropped us a message to wish us a happy holiday! We stayed at a lovely peaceful resort in with a free child place included. The hotel was just 20 minutes into the centre by a free hotel shuttle and the staff, service & facilities were great! Will definitely book with Natalie again! Excellent service & customer care!

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Natalie Kersley is fantastic!

Natalie Kersley from Not Just Travel was outstanding. She organised an amazing holiday for my family of 4 to Toronto, Canada. Natalie tailored our trip perfectly from finding the best hotel and flights to keeping well within our budget and making recommendations to ensure we had a fantastic holiday. Natalie kept us informed throughout the process and made booking our holiday enjoyable and stress-free, providing excellent service and answering questions promptly. I would highly recommend Natalie Kersley to anyone looking for a reliable, knowledgeable and dedicated travel consultant. We will be booking all future holidays with Natalie, thank you again for ensuring we had a wonderful holiday with memories we will cherish.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Another brilliant service.

Sarah Gardner of Not Just Travel has yet again provided me with another amazing holiday in Greece. I simply told Sarah what I wanted from my holiday and she worked tirelessly to arrange a very well put together island hopping experience with every little detail such as transfers and ferry tickets etc taken care of. I cannot recommend Sarah, enough as she takes the stress out of booking holidays. Thank you 🙏🏽

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Natalie Kersley is an amazing travel…

Natalie Kersley is an amazing travel agent, she is helpful and efficient. We had a wonderful holiday thanks to Natalie who took on all the stress of booking and organising. She kept us up to date with everything and will organise everything, even airport parking and transfers. Highly recommend her. We have already used Natalie to book two more trips.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Parkinson is amazing!!

Ellie Parkinson arranged and organised our amazing trip to the west of Canada and the Rocky Mountains. The trip included two days on the Rocky Mountaineer, which was the most incredible experience. We had a full schedule of trips and visits and Ellie had everything sorted to the finest detail. We literally went according to our schedule that Ellie had arranged and we had the most wonderful time. A once in a lifetime trip made more special because we didn’t need to worry about a thing. Truly amazing and highly recommend Ellie Parkinson to arrange any trip for you.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Emma from Fieldfair Escape is amazing!

Emma Field from Fieldfair Escape Limited booked and organised my recent holiday to Peru, which was absolutely fantastic! The whole holiday ran very smoothly with all transfers included. The range of hotels, excursions, and meals included were all top quality and the entire trip was great value for money. Would trust Emma to book many holidays to come!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

Outstanding service from Not Just Travel, and especially from Nicky Morris.
Nicky helped me plan a surprise 60th birthday trip to Tuscany for my wife, and she made the whole experience effortless. Every detail was taken care of — flights, hotels, car hire, airport transfers, restaurant bookings — all organised with care and precision.
Her communication, professionalism and genuine enthusiasm made the planning enjoyable, and the trip itself was perfect.
Highly recommended.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We recently booked our holiday through Theresa at Not Just Travel Wanderlust, and the service we received was exceptional from start to finish. Theresa took the time to understand exactly what we were looking for and provided a range of options tailored to our needs and budget.

Her knowledge, attention to detail, and responsiveness made the whole process completely stress-free. Nothing was too much trouble, and she was always on hand to answer questions and offer advice. Having someone manage all the arrangements gave us real peace of mind and allowed us to focus on looking forward to our trip.

I would highly recommend Theresa to anyone looking for a knowledgeable, friendly, and professional travel consultant. We will certainly be using her services again for future holidays.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish . Andrea took the stress out of booking a holiday . She was very professional yet friendly . Would recommended to anyone looking to book . Made the whole experience pleasurable . We will be returning to her in the future .

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Super Helpful & super efficient!!

A lovely lady called Catherine arranged our holiday earlier this year to Thailand, unfortunately the hotel wasn’t going to be open on time so at the last minute we had to find a new holiday. Catherine did all the hard work on our behalf getting new prices on various different countries, we finally settled on Jamaica and had an amazing holiday all thanks to her hard work.

We have just booked next year's holiday to the Maldives with Catherine who again worked really hard to look at all the different flight options etc and found us a fantastic deal.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Hope and Dean from Getaway Geeks did an…

Hope and Dean from Getaway Geeks did an amazing plan for our 3 week trip to New Zealand, it was jam packed with fun and exciting adventures. They had recommended places to visit we hadn’t even thought of. They booked accommodation, car hire and activities for our family of 4 plus my sister. It all ran smoothly with no issues along the way. All communication before hand was perfect, we knew all the information we needed before we traveled, as it was all in one place, so easy to follow.

Thank you both again for your time and ideas! We had the best trip. Would 100% use Getaway Geeks with Hope and Dean for our next adventure.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and attention to detail

Thanks to Stuart and his team at Martin Travel, our trip was a breeze from booking to getting home. This was especially important in the swift resolution of a couple of hitches whilst we were away. We had a wonderful holiday, thanks. Vicky and Gill

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Honeymoon for Fish

Doug Tanner organised our 14 day honeymoon cruise through P&0, to the beautiful islands of the eastern Caribbean.
This was on P&0 largest and newest ship Arvia.
What an incredible ship and way to see the islands!
Doug arranged a honeymoon gift lift for us so our wedding guests could pay off this trip as a wedding gift.
As the date got closer he stayed in touch with myself and my wife regarding entry requirements for the islands and checking in etc all taken care of by Doug!
Can't wait to book our next one through him!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I live in Hertfordshire and used…

I live in Hertfordshire and used Venessa to help me find a holiday in Spain for me and my 10 year old son.

After having a phone conversation and a face to face meeting with Venessa. She came up with many options for what I was looking for. I cant stress enough the attention to detail that she went into for what I was looking for in a perfect holiday.

In simple terms she found a perfect holiday in Lanzarote. We had the most amazing holiday and never would have found on my own what she found.

10 out 10 service and could not recommend her enough. 1000% will use her services again "amazing"

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Coralejo Fuerteventura

With the fabulous support of travel agents Pete & Laurelle Colvin from not just travel , all of our many requirements for our planned holiday were fulfilled and more !

Communication, recommendations and booking process was brilliant, and totally hassle free .

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience!

Liz was fantastic from start to finish. She offers such a tailor-made service! She was always happy to give us different options so that we got exactly the right holiday for us all (adults and teens). We originally booked a brilliant tour through Vietnam which was affected by the war in the Middle East. Liz was on hand the whole time to reassure us and give us alternative options. In the end this trip was cancelled but it was really easy - Liz sorted it all. She then rebooked us an alternative holiday which turned out to be amazing. If you need help finding the perfect holiday, Liz is your person!

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Gail

A huge thank you to Gail. Could not have been more helpful in booking our first trip to Sandals. We had many questions about different Sandals resorts, all of which were answered instantly and with personal knowledge and insight.

It has made the booking of the holiday easy and took all the stress away from picking which option was going to be right for us.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Zoe Harmer was exceptional from start…

Zoe Harmer was exceptional from start to finish and I would have no hesitation in recommending her to anyone! Access to so many options we wouldn’t have considered and brilliant organisation skills that completely distressed the process.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Best family holiday we've been on!

A big thank you to Pete & Laurelle Colvin from Not Just Travel. They organised our recent family trip to Croatia which was the first "adventurous" holiday we've been on with our 3 children. This involved visiting 3 different locations (Dubrovnik, Hvar and Split) and 2 ferries plus all transfers to and from airports, hotels, ports etc - so quite a daunting prospect. With everything organised for us and it all running smoothly, it took all of the stress out of the trip and meant we could enjoy the amazing places we travelled to. We'd highly recommend Croatia and using Pete and Laurelle to organise your holiday!

July 18, 2026
Unprompted review

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